Great customer service. Staff steffy, manager on duty Andy and the whole team were extremely helpful. Great price, and very clever way of setting techniques by connecting things like, cctv to TV to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed to buy a new television and after a very dissapointing customer experience with 2 retailers in limerick, I then made my way to DID electrical. What a breath of fresh air! I met Joseph, he... See more
Company replied
The young salesperson in the Clonmel was extremely helpful and very knowledgeable. I made a follow up call on Friday just to check delivery and again he was so helpful on the phone and delivery arrive... See more
Company replied
We visited the Finglas store today for a power Bank charger. Our server was Emma who was very helpful, friendly and kind to us. She gave great advice and recommended various products that we enquired... See more
Company replied
Company details
- Appliance shop
- Computer & Accessories store
- Electronics store
- TV shop
- Vacuum Cleaner Shop
- Washing Machine & Dryer Shop
Written by the company
At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.
DID Electrical
Written by the company
- Free Click & Collect
- Order online and pick up your items in your local DID Electrical store at a time that suits you.
- Customer Support 01-6250250
- We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
- Nationwide delivery service
- We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
- Free recycling
- We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.
We will not be beaten on price
Our price promise
At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.
Contact info
4.8
Excellent
50k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Very good experience
Very good experience. I was looking for specific hob, I rang ahead and I was told they have the one I wanted in stock. I went to the store and it was there ready for me. Very helpful staff a lady called liada, in the Bandon store.
20 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Conor could not have been more helpful
Conor could not have been more helpful, excellent service
7 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Printer ink quite a bit cheaper than…
Printer ink quite a bit cheaper than most stores I visited
20 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Very nice staff very attentive
Very nice staff very attentive , and very knowledgeable. Thanks
13 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Today I had the best experience with…
Today I had the best experience with staff member Ann lovely lady made my day as a sen mother my son loves braking his ipads Ann made my day beautiful lady very professional did her job Amazingly well helped me so much thank you again Ann
20 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Friendly service
Order SO26-1321997
Very helpful and friendly service. Conor in Limerick offered to bring my items to the car for me ,which was much appreciated.
20 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
service from Linda in Bandon Branch was…
service from Linda in Bandon Branch was excellent as was the delivery man. Fridge/freezer was purchased on the 9th July with delivery promised on on following Wednesday 15th. Received communication from Bandon on 14th that delivery would not now be until Friday 17. i telephoned on Friday morning to get approx time of delivery to be told that delivery would not be until Monday 20th between 9 and 12. delivery eventually was at 12.45. this was not very satisfactory service. Pat Malone
20 July 2026
Unprompted review
Reply from DID Electrical
Hi Patrick,
We appreciate you taking the time to share your feedback regarding your recent purchase and delivery experience. We are truly sorry to hear about the multiple delays and the inconvenience this caused with your fridge/freezer delivery. While we are glad to hear about the excellent service you received from our team member and the delivery person, we understand that the extended wait and rescheduled deliveries were far from satisfactory. We are reviewing our delivery scheduling process to prevent similar issues from occurring in the future.
Thanks
DID Electrical
Delivery, installation and after sale service
Delivery, installation and after sale customer service unsatisfactory in Cork Ciry
20 July 2026
Unprompted review
Reply from DID Electrical
Hi George,
We are truly sorry to hear about your unsatisfactory experience with our delivery, installation, and customer service. We have requested more information if you could please provide at your earliest opportunity.
Thanks
DID Electrical
Ordered an oven to be delivered
Ordered an oven and asked for delivery and installation .I buy my oven on 15/07.The man I was talking to was very good at this job and told me yes it will be delivered on Monday 20th. I asked him again and wrote it on the Ordered receipt .Delivery on Monday 20th .I had to take a day off work to be there as my mother is older. The van never came and at 4.45pm I rang the shop to find out .To be told all the delivery was changed to Wednesday. No call to say that it had been changed .Shop lad had nothing to say .I will tell my friends not to buy from you again .
20 July 2026
Unprompted review
Reply from DID Electrical
Hi Teresa,
We sincerely apologise for the significant inconvenience and frustration caused by the unexpected change in your delivery schedule. We deeply regret that you were not informed about the change to Wednesday, and we are addressing this lapse in communication internally to prevent it from happening again.
Thanks
DID Electrical
Luke was so helpful in recommending the…
Luke was so helpful in recommending the best appliances for us, we had a lot to get and Luke made sure we got the best deal and products. Would highly recommend D.I.D Lucan to anyone.
20 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Very nice store
Very nice store. Eoin was very helpful. Thank you very much.
20 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Catherine was very friendly and helpful…
Catherine was very friendly and helpful during my purchase. She helped me pick out the right printer, and supported me by providing informations about the model of the printer.
20 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Excellent service, helpful staff.
I bought a toaster in your Lucan store a couple of weeks ago. The Deputy Manager was very helpful, he opened the box to check if it was the correct product. I would recommend them and will be going back for any other appliances.
2 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
They answered my review on 6th July…
They answered my review on 6th July saying how sorry they were and the store would be in touch nothing since more proof of the bad service
26 March 2026
Unprompted review
Reply from DID Electrical
Hi Susan,
We are very sorry to hear that you haven't been contacted yet. We are looking into this delay for you and have requested an update.
Thanks
DID Electrical
Great service today from Emma in DID…
Great service today from Emma in DID Finglas. Went through the various options on the products I was interested in and explained the delivery and instal process.
Very pleased with my visit.
20 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Denil was patient and took time to…
Denil was patient and took time to answer all my questions about the security cameras at the store.I really appreciate his help
19 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Poor Customer Service
I ordered a soundbar costing €399 from D.I.D Electrical, but it took 35 days for it to arrive.
The biggest disappointment wasn't just the delay—it was the customer service. I contacted D.I.D several times asking for updates and was repeatedly told they would "do a trace and get back to me." Unfortunately, they never followed up as promised, leaving me to chase for information throughout the process.
It was only after I requested a full refund that my order was suddenly shipped using a different courier, and it arrived shortly afterwards. This raises the question of why that option wasn't used much earlier, which could have avoided weeks of unnecessary waiting and frustration.
I'm pleased to have finally received the speakers, but the lack of communication and failure to proactively resolve the issue made this a very poor customer experience. I hope D.I.D Electrical improves its customer service and communication so other customers don't have the same experience.
20 July 2026
Reply from DID Electrical
Hi there,
We sincerely apologise for the significant delay in receiving your soundbar and the frustrating experience you had with our customer service. We understand your disappointment with the lack of follow-up and the need to constantly chase for updates. Your feedback has been passed to the relevant team and we are committed to improving our processes to ensure a better experience for all our customers.
Thanks
DID Electrical
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.