DID Electrical Reviews 

49,915
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 12,863 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and knowledgeable, often going above and beyond to assist with purchases and inquiries. People appreciate the excellent service received, highlighting the ease of the process and the valuable advice provided by employees. Reviewers are also very satisfied with the quality of the products and the efficient, stress-free overall experience. However, some customers also noted issues with delivery services, experiencing delays, unfulfilled orders, or a lack of communication regarding their purchases. A few other people also felt that there were problems with product compatibility or installation, and some reported receiving items that did not work upon delivery.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Product

Clients share positive opinions on product, with many expressing delight with their purchases, such as a new... See more

Service

Reviewers highlight positive aspects of service, with many expressing happiness and satisfaction with the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and... See more

Customer service

Customers generally report positive experiences with customer service, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have bought a lot of what you might call white goods here. Kitchen appliances such as a cooker, a microwave, washing machine, dryer and others items. Have most recently bought a fridge and have... See more

Company replied

Rated 5 out of 5 stars

We went to the store in Airside, Swords to purchase a gas hob. The salesman, Reinard, who dealt with us was both professional and friendly. He was able to answer all our question clearly and was very... See more

Company replied

Rated 5 out of 5 stars

Excellent assistant today - Daniello in your Artane branch going above and beyond in customer care. Daniello has a very friendly calming approach which is not overpowering to the customer. He s... See more

Company replied


Company details

  1. Appliance shop
  2. Computer & Accessories store
  3. Electronics store
  4. TV shop
  5. Vacuum Cleaner Shop
  6. Washing Machine & Dryer Shop

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50k reviews

5-star
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Asks customers to review

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4.8

All reviews

(49,915)

12,402 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful staff and store!

Wonderful staff, efficient service and great products!

14 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Thanks Liz

Thanks Liz, very accommodating and thorough on our order.
Will recommend always.

11 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Gareth was extremely helpful in DID…

Gareth was extremely helpful in DID Swords. He helped us place our order extremely efficiently

25 June 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Mandy was very

Mandy was very. Welcoming very. Nice. And. Helpful in your tullamore branch.

13 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Excellent service and staff in DID Tullamore

Order SO26-1311622

In today to get a TV stand in Tullamore. Mandy was wonderful help and super informative. Excellent service and very efficient store.

David was also great help to my mother with information about a fridge.

Definitely will buy from again.

13 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Thomas in the Drogheda

Thomas in the Drogheda was very knowledgeable and friendly he helped with my purchase making it a pleasant experience. Very professional staff.

13 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great service

Great service, fast delivery, exact item as ordered, good prices.

10 July 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Daniel saves the day!

Daniel was clear, quick, and well spoken today. I needed a fridge freezer and got one price matched which I was thrilled about! 10/10 experience

13 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Had great help form Josh in store

Had great help form Josh in store! Helped us to pick out the perfect dishwasher. Overall the staff was super friendly and helpful.

13 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Jack was very professional

Jack was very professional, got everything sorted very quickly. All the necessary information was prepared and presented adroitly - I’m glad I stopped by!

13 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Pete very helpful

Pete very helpful. Great service

13 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

The staff Joseph is so helpful

The staff Joseph is so helpful

13 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Was very cheerful staff

Was very cheerful staff, served me a great pace and staff are clearly well experienced.

13 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Luke Kelly

Luke Kelly, who works at DID in Kilkenny, was very helpful in filing a complaint about one of Ninja's products (he called the Ninja hotline). My English isn't perfect, and unfortunately, I don't understand many of the words. However, thanks to Luke, I managed to get through the complaint process without any problems. I just received a new replacement for the damaged part today. I highly recommend purchasing from DID; you can always count on professional help from the store staff. They are completely professional.

9 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Team representative Aaron was very…

Team representative Aaron was very helpful, professional and very knowledgeable. Made the whole experience worthwhile and enjoyable. Thank you.

13 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Fantastic

Fantastic, Michelle was super helpful in assisting us with all our queries.

13 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I visited DID Tallaght about a week ago…

I visited DID Tallaght about a week ago to repurchase my favourite earphones. All staff were incredibly helpful,Making sure i was seen to and got great service. I was served by caitlin at the tills who was very polite and friendly!
I always return for the great customer service and great prices!

3 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 4 out of 5 stars

Navan store

Went into the Navan store to buy an American style fridge freezer that I had seen online . Unfortunately they hadn't got the stock, Pat who served me checked and found the last one in Drogheda . All sorted very quickly just waiting on my deliver in a few days.

13 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great service by Eoin today in there…

Great service by Eoin today in there limerick store . Sorted everything for me so easily no hassle great knowledge of all the products.

13 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Thomas service was very professional…

Thomas service was very professional and helpful.

13 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

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