Diet Chef Reviews 

11,414
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, most reviewers were somewhat happy with their experience overall. Many consumers appreciate the meals for being tasty, filling, and effective for weight loss, often helping with portion control. The ordering process is generally found straightforward, with deliveries typically prompt and customer support often described as helpful and efficient. However, some customers noted dissatisfaction with food quality, describing meals as sub-par, repetitive, or having portions that felt too small. Specific issues included pasta being overcooked or mushy, and packaging that was difficult to open. Delivery problems, such as late arrivals or damaged items, were also reported by several people. Additionally, some reviewers expressed concerns about customer service responsiveness and communication.

What people talk about most

Product

Consumers find product to be ambiguous, with many praising the meals as tasty, filling, and effective for... See more

Quality

Reviewers mention ambiguous feedback about quality, with many finding the meals tasty, filling, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising prompt next-day delivery within... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the exceptional and... See more

Order

Users describe ambiguous interactions with order, with some reviewers expressing satisfaction with the ease... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The plan generally speaking is good. It motivates you to stay on track with your calorie deficiency plan effortlessly. There are however many things I would like to see change: - The monthly deliv... See more

Company replied

Rated 3 out of 5 stars

Most of the meals just about edible which focuses my mind to keep to daily calories. However almost every lunch and dinner has a savoury spicy tomato based sauce which is VERY repetitive. I bough... See more

Company replied

Rated 3 out of 5 stars

The food appears to be a little dry, not sure when it was vacuum sealed. I have had diet chef before approx 20 years ago and enjoyed the variety. This Bach appears different and breakfast and lun... See more

Company replied

Rated 4 out of 5 stars

There are 3 meals i won't eat Fish & parsley sauce Tuna pasta Bake & Singapore vegetable Curry & Tex MexBean Pot every thing else is very nice quite filling .

Company replied


Company details

  1. #67 of 71 best companies in Weight-Loss Service
  2. #222 of 235 best companies in Fitness and nutrition
  3. #67 of 70 best companies in Food producer
  4. #40 of 40 best companies in Meal Delivery
  5. #39 of 41 best companies in Wellness Programme

About Diet Chef

Written by the company

Losing weight never tasted so good!

Chef-prepared meals delivered to your door, satisfying and ready in minutes. Say goodbye to the hassle of counting calories and meal prep. Join over 250,000 people who have achieved their goals.

Why choose Diet Chef?

Reach your goals: Lose up to 7lbs in 7 days with our chef-prepared meals.

Make your life easy: No weighing, measuring or cooking – simply heat and eat.

FREE next day delivery: Choose a day that suits you best.

Eat the food you love: With over 55 delicious options from less than £3.46 a meal plus snacks.

Flexible and convenient: Personalise your menu, change it every month.

How Diet Chef works.

1. Choose your plan: Make your weight loss journey easy with our range of personalised plans.

2. Select your meals: We'll deliver to your door - all you need to do is store in your kitchen cupboard.

3. Heat, eat & enjoy: Microwave and oven friendly - ready to eat in just a matter of minutes!

4. Lose 7lbs in 7 days: With over 15 years of experience you can be confident you'll achieve your goals.

Start now with £50 off!

Written by the company

14 Day Money Back Guarantee

Try it. Love it. Or your money back.

Try Diet Chef for one day, if it's not for you return your box within 14-days and we'll give you a full refund. Simply get in touch and we'll do the rest.

Contact info

3.5

Average

TrustScore 3.5 out of 5

11k reviews

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Replied to 97% of negative reviews

Typically replies within 48 hours

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3.5

All reviews

(11,414)

168 reviews in the last 12 months

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Rated 3 out of 5 stars

The food appears to be too dry as if it…

The food appears to be a little dry, not sure when it was vacuum sealed.
I have had diet chef before approx 20 years ago and enjoyed the variety.
This Bach appears different and breakfast and lunches are similar and coouring and textures taste same.
I asked for gluten free option yet only 2 -3 cereals state gluten free.
I did enjoy pancake mix the best.

16 April 2026
Diet Chef logo

Reply from Diet Chef

Hi Manjit,

Thank you for your feedback.

We’re sorry to hear that some of the meals have not fully met your expectations in terms of texture and variety. Our meals are vacuum sealed for freshness and to support a longer shelf life, but we appreciate that this may not always match everyone’s personal preference.

We’re also sorry for any confusion around the gluten-free options. While we do offer a range of gluten-free suitable meals, we understand it can feel limited, and we’ll ensure your feedback is shared with the relevant team for review.

It’s great to hear you enjoyed the pancake mix the most, and if you’d like any help selecting meals that better suit your preferences for future deliveries, our member support team would be happy to assist at info@dietchef.co.uk.

Best wishes,
Diet Chef

Rated 5 out of 5 stars

Order arrived really quickly and all…

Order arrived really quickly and all present and correct. My only criticism is if you are lacking storage space the box is a little tricky to navigate.

22 April 2026
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Reply from Diet Chef

Hi Rosemary,

Thank you for your feedback and the 5 stars!

We’re really pleased to hear your order arrived quickly and that everything was present and correct. We appreciate your comment regarding the packaging — we understand that storage space can sometimes be limited, and we’ll certainly pass this feedback on to the relevant team.

If you have any questions or need support in future, our member support team is available at info@dietchef.co.uk.

Best wishes,
Diet Chef

Rated 5 out of 5 stars

1 month's supply

My order did not arrive on the day agreed. It was delivered on Wednesday 29 April and had been taped up as it had been damaged
I checked the contents and all items were there and in good condition .
I have started using my meals months supply today.

27 April 2026
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Reply from Diet Chef

Hi George,

Thank you so much for the 5 stars!

We’re really sorry to hear your delivery arrived later than scheduled and that the box was damaged. Unfortunately, delays with DHL are slightly out of our control, but if you ever have an issue with a future delivery, please don’t hesitate to contact our member support team and we’ll be happy to help.

All our meals and boxes leave us in perfect condition, but on rare occasions they can be damaged in transit. In these cases, we’re always happy to arrange replacements. If you do find any affected meals, please let us know and we’ll sort this straight away.

We hope you enjoy the meals, and thank you again for your feedback!

Best wishes,
Diet Chef

Rated 5 out of 5 stars

Plenty of variety in tastey foods.

I have enjoyed most of the food (just a couple of not nicers) and have lost a steady two pounds a week. Only wanted a month's supply so cancelled from then which was charged at £50. Though not ideal, my cancellation was dealt with efficiently and swiftly by Jenny.

29 April 2026
Unprompted review
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Reply from Diet Chef

Hi Clarence,

Congratulations on your weight loss — two pounds a week is a great steady result!

Thank you for your feedback. We’re pleased to hear you’ve generally enjoyed the meals, and that your cancellation was handled efficiently and swiftly by Jenny. We’re sorry to hear a couple of items weren’t to your taste, and we appreciate all feedback as it helps us improve.

Just to clarify, we have a cancel-any-time policy with no cancellation fees. However, as longer plans are offered at a discounted rate compared to shorter plans, if you cancel early we simply ask that the difference between the discounted longer plan and the shorter duration completed is covered.

If you have any questions in future, our member support team is available at info@dietchef.co.uk.

Best wishes,
Diet Chef

Rated 5 out of 5 stars

When I have had to contacted DietChef…

When I have had to contacted DietChef they have always been very help and polite - nothing is too much trouble for them…… the meals are more than adequate and you feel full up…. The meal choice is veried.

25 April 2026
Unprompted review
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Reply from Diet Chef

Hi Snow,

Thank you for your lovely feedback. We’re so pleased to hear that our team has been helpful and polite whenever you’ve needed to contact us, and that you’ve found the service easy and supportive :)

It’s also great to know you’re enjoying the meals, finding them filling, and appreciating the variety of choices available.

Best wishes,
Jane Plan

Rated 1 out of 5 stars

Meals not great

Meals not great , can't get anyone on phone

14 April 2026
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Reply from Diet Chef

Hi Anne,

Thank you for your feedback — we’re sorry to hear you haven’t been enjoying the meals and that you’ve had difficulty getting through to us.

On occasion, our team members may already be on the line helping other customers. In these instances, we call back anyone who has left a voicemail with their name and number, so we can assist as quickly as possible. You’re also welcome to contact us by email at info@dietchef.co.uk and we’ll be happy to help.

We do offer a wide variety of meals, and you can change your menu between deliveries to better suit your preferences. We also have a swap up service available, allowing you to return meals from a previous delivery and exchange them for different options that may be more to your taste.

Best wishes,
Diet Chef

Rated 3 out of 5 stars

Too many spicy meals

Too many spicy meals, milkshakes very sweet.

9 April 2026
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Reply from Diet Chef

Hi Deborah,

Thank you for your feedback — we’re sorry to hear that the spice levels and sweetness of the milkshakes haven’t quite suited your taste. We appreciate that preferences can vary from person to person.

We do offer a wide variety of meals, and you can change your menu between deliveries to better suit your tastes. We also have a swap up service available, allowing you to return meals from a previous delivery and exchange them for different options that may be more suitable for you.

If you’d like any help choosing alternatives, our member support team would be happy to assist at info@dietchef.co.uk.

Best wishes,
Diet Chef

Rated 5 out of 5 stars

Great meals,easy to stick to your plan…

Great meals,easy to stick to your plan when meals are prepared for you,just add fruit and veg.
Good value for money.Would recommend to anyone trying to lose weight.

22 April 2026
Unprompted review
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Reply from Diet Chef

Hi Andrew,

Thank you for your lovely feedback — we’re really pleased to hear you’re enjoying the meals and finding it easy to stick to the plan.

It’s great to know the convenience is working well for you, and that adding fruit and veg is helping you feel satisfied and supported. We also really appreciate your kind words about the value and your recommendation.

Best wishes,
Diet Chef

Rated 5 out of 5 stars

Lunch and dinner meals all tasty!

Lunch and dinner meals all tasty, great service from Jenny and quick replacements sent when a couple of meals were damaged in transit

22 April 2026
Unprompted review
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Reply from Diet Chef

Hi Keith,

Thank you for your lovely feedback — we’re really pleased to hear you’re enjoying the lunch and dinner meals and that you’ve found the service to be great.

We’re especially glad Jenny was able to help and that the replacements for the damaged meals were sent quickly. We’re sorry again that those items were affected in transit, and we appreciate your understanding.

Best wishes,
Diet Chef

Rated 5 out of 5 stars

Mostly I am still enjoying the meals I…

Mostly I am still enjoying the meals I ordered from you, one or two have had rather a lot of liquid once cooked but I have yet to weigh after a week!

13 April 2026
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Reply from Diet Chef

Hi J,

Thank you for your feedback.

We’re pleased to hear you’re mostly enjoying the meals you’ve ordered. We’re sorry to hear that a couple have had more liquid than expected once cooked, and we’ll make sure this is passed on to our team.

We hope you’re pleased with your results when you weigh in after your first week :)

Best wishes, Diet Chef

Rated 5 out of 5 stars

The food is very well packaged and so…

The food is very well packaged and so far they are all delicious.

6 April 2026
Diet Chef logo

Reply from Diet Chef

Hi Julie,

We’re really pleased to hear you’re enjoying the meals and that you’re happy with the packaging :)

Best wishes, Diet Chef

Rated 3 out of 5 stars

The diet was easy to order

The diet was easy to order, got delivered on time so service is great. However I am not really enjoying the meals at all plus it is expensive as you have to buy extra fruit and veg to go with the meals.

13 April 2026
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Reply from Diet Chef

Hi Jane,

Thank you for your feedback.

We’re pleased to hear you found the ordering process straightforward and that your delivery arrived on time.

We’re sorry to hear the meals haven’t been to your taste. We do offer a wide variety of meals, and you can change your menu between deliveries to better suit your preferences. We also have a swap up service, which allows you to return meals from a previous delivery and exchange them for different options. If you would like any assistance with your menu, our member support team will be happy to help at info@dietchef.co.uk.

Best wishes,
Diet Chef

Rated 1 out of 5 stars

Never came when supposed too

Never came when supposed too. Took far too long .

7 April 2026
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Reply from Diet Chef

Hi Melody,

Thank you for your feedback.

We’re sorry to hear that your delivery did not arrive when expected. While we do everything we can to minimise the risk of delays, deliveries are handled by DHL and are therefore slightly out of our direct control.

That said, a member of our team is currently looking into your delivery and assisting you to ensure this is resolved as quickly as possible.

Best wishes,
Diet Chef

Rated 5 out of 5 stars

Good delivery time

Good delivery time. Lovely staff when I rang. Thanks

26 March 2026
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Reply from Diet Chef

Hi Julie,

Thank you for your lovely feedback.

We’re so pleased to hear your delivery arrived on time and that you had a positive experience with our team when you called :)

We really appreciate you taking the time to share this.

Best wishes,
Diet Chef

Rated 4 out of 5 stars

Puts Jane plan to shame

Taste and value

2 January 2026
Unprompted review
Diet Chef logo

Reply from Diet Chef

Hi Connelly,

Thank you for your 4-star review and we’re so pleased to hear you’re enjoying the taste and value of our meals!

Best wishes,
Diet Chef

Rated 4 out of 5 stars

The order process was straightforward…

The order process was straightforward and delivery when expected. One small disappointment was when I phoned while waiting for my delivery as I was not given a time slot to expect the courier. I got a response more than 24 hours later which was no help. So far I am very pleased with the meals supplied .

15 March 2026
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Reply from Diet Chef

Hi there,

Thank you for your feedback.

We’re glad to hear that your order process was straightforward and that you’re pleased with the meals so far. We’re very sorry for the delay in responding when you called – that’s not the experience we aim to provide.

If you need any support in the future, our member support team is always happy to help and can be reached at info@dietchef.co.uk.

Best wishes,
Diet Chef

Rated 5 out of 5 stars

Excellent Service and company

Used Diet chef having read the positive reviews.Had a target weight which I set and achieved, 1 and 1/2 stones in 2 months.Easy to follow plan, meals very well prepared, lunches very tasty.Great choice.Support network excellent ,particular mention for Jenny on the support team.Would reccomend if you are serious and committed to losing weight.

17 March 2026
Unprompted review
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Reply from Diet Chef

Hi Brian,

Thank you for sharing your fantastic results!

Congratulations on achieving your target weight and losing 1,5 stones in just two months — that’s an amazing achievement! We’re delighted to hear that you found the plan easy to follow, enjoyed the meals, and appreciated the variety available. It’s also wonderful to hear that Jenny and the support team provided excellent guidance along the way :)

Best wishes,
Diet Chef

Rated 5 out of 5 stars

Supportive Staff

The Diet Chef support team were very helpful, especially when they replaced returned food I did not like.
Also, replying promptly with any queries I had.

11 December 2025
Unprompted review
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Reply from Diet Chef

Hi Judy,

Thank you for your feedback. We’re pleased to hear that our team were helpful in replacing meals you didn’t enjoy and that your queries were answered promptly.

We aim to make the plan as flexible and supportive as possible, so it’s wonderful to hear that you had a positive experience with our member support.

Best wishes,
Diet Chef

Rated 1 out of 5 stars

Idont like some of the meals96

Idont like some of the meals

25 February 2026
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Reply from Diet Chef

Hi Mrs Easton,

Thank you for taking the time to share your feedback. We’re sorry to hear that some of the meals haven’t suited your taste.

With our wide variety of meals available, and you can always change your menu between deliveries. You also have the option to use our Swap Up service to exchange previous meals for new ones. If you have any questions or need further assistance, please contact our member support team at info@dietchef.co.uk.

Best wishes,
Diet Chef

Rated 5 out of 5 stars

Satisfied

Order was complete and on time

26 February 2026
Diet Chef logo

Reply from Diet Chef

Hi Jean,

Thank you for taking the time to share your feedback, and it's great to hear that your order arrived complete and on time :)

We hope you are enjoying the meals and if you have any questions or need any assistance with your plan, please don’t hesitate to contact our member support team at info@dietchef.co.uk.

Best wishes,
Diet Chef

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