The plan generally speaking is good. It motivates you to stay on track with your calorie deficiency plan effortlessly. There are however many things I would like to see change: - The monthly deliv... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Most of the meals just about edible which focuses my mind to keep to daily calories. However almost every lunch and dinner has a savoury spicy tomato based sauce which is VERY repetitive. I bough... See more
Company replied
The food appears to be a little dry, not sure when it was vacuum sealed. I have had diet chef before approx 20 years ago and enjoyed the variety. This Bach appears different and breakfast and lun... See more
Company replied
There are 3 meals i won't eat Fish & parsley sauce Tuna pasta Bake & Singapore vegetable Curry & Tex MexBean Pot every thing else is very nice quite filling .
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Company details
- #67 of 71 best companies in Weight-Loss Service
- #222 of 235 best companies in Fitness and nutrition
- #67 of 70 best companies in Food producer
- #40 of 40 best companies in Meal Delivery
- #39 of 41 best companies in Wellness Programme
About Diet Chef
Written by the company
Losing weight never tasted so good!
Chef-prepared meals delivered to your door, satisfying and ready in minutes. Say goodbye to the hassle of counting calories and meal prep. Join over 250,000 people who have achieved their goals.
Why choose Diet Chef?
Reach your goals: Lose up to 7lbs in 7 days with our chef-prepared meals.
Make your life easy: No weighing, measuring or cooking – simply heat and eat.
FREE next day delivery: Choose a day that suits you best.
Eat the food you love: With over 55 delicious options from less than £3.46 a meal plus snacks.
Flexible and convenient: Personalise your menu, change it every month.
How Diet Chef works.
1. Choose your plan: Make your weight loss journey easy with our range of personalised plans.
2. Select your meals: We'll deliver to your door - all you need to do is store in your kitchen cupboard.
3. Heat, eat & enjoy: Microwave and oven friendly - ready to eat in just a matter of minutes!
4. Lose 7lbs in 7 days: With over 15 years of experience you can be confident you'll achieve your goals.
Start now with £50 off!
Written by the company
14 Day Money Back Guarantee
Try it. Love it. Or your money back.
Try Diet Chef for one day, if it's not for you return your box within 14-days and we'll give you a full refund. Simply get in touch and we'll do the rest.
Contact info
United Kingdom
- info@dietchef.co.uk
- www.dietchef.co.uk
3.5
Average
11k reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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THE WORST COMPANY EVER
THE WORST COMPANY EVER. Please do not patronise in their business. They set a trap for you if you want to leave. I registered on a 6month plan and due to financial restrictions I called them immediately less than a week to cancel. I told them I will keep what I have paid for already due to avoid stress of packaging and posting as the box is very heavy but they should cancel any future subscription . I was told if I do that, then I have to pay for the discount I was given as it came with the subscription. I was disappointed and told them I will return their food. I couldn’t lift the box as it was too heavy and I have a back injury and I couldn’t get any pick up home delivery to take it asap as it’s food so I called diet chef so many times, it keeps going straight to voicemail. I sent several emails to let them know of my situation. I told them I will pay the £100 so they can cancel their subscription as I am not interested anymore. When they finally replied one of my emails, they attempted to take money out of my account without my permission and without my knowledge and the payment failed because the account number on their system was Klarna. I called back severally and straight to voicemail, no response from my emails. I left my phone number and message more then 5times. I had a missed call from them as I was asleep from a night shift. I called them back asap severally and it kept going to voicemail. Left so many messages asking for a direct line so I can call and make payment so subscription can be cancelled. I sent emails, I have attempted calls this morning within the last 30minutes but it goes straight to voicemail. Ever since I called to cancel my subscription, my calls goes straight to voicemail and I know it’s a trap to get this month delivery to me when I have specifically told them, I can’t afford it so I want my subscription cancelled. This is the worse company I have ever dealt with. The worse customer service. They deliberately frustrate you when you want your plan cancelled but they are they same company that claims you can cancel anytime. Do not patronise in their business . Their food is disgusting. I still have all of them in my fridge and refrigerator.
23 February 2026
Unprompted review
Reply from Diet Chef
Hi Felicia,
Thank you for taking the time to share your feedback. We are very sorry for the frustration you experienced. We do our best to answer every phone call, but on occasion all our team members are already on the line. We always make sure to call anyone back who has left a voicemail.
Our team has also been supporting you by email to arrange a return, and when you confirmed you wished to keep your meals and cancel your plan going forward, we assisted you with cancelling. We can confirm that your plan is now fully cancelled.
If you need any further assistance, please do contact our member support team at info@dietchef.co.uk.
Best wishes,
Diet Chef
Diet Chef are an excellent company to deal with
I had a slight problem with a delivery. When I emailed Diet Chef, Jenny was so helpful and sorted out the problem immediately, arranging for a further delivery the very next day. Diet Chef and their Staff are very professional and helpful and I'm happy to recommend them.
18 February 2026
Unprompted review
Reply from Diet Chef
Hi Tracy,
Thank you for your feedback!
We’re delighted to hear that your delivery issue was resolved quickly and efficiently. It’s great to know that Jenny was able to help and arrange a replacement so promptly. We'll be sure to pass on your kind words to her and the whole team :)
Best wishes,
Diet Chef
Dietchef Customer Service
I have been a Dietchef customer for many years and if you stick to the food you absolutely lose weight. But I’m not writing about the products, I’m writing this review about the fantastic service I received recently from Jenny. Super fast response to my request and so friendly and professional. Nothing was too much bother! Great job Jenny from Customer Services.
4 February 2026
Unprompted review
Reply from Diet Chef
Hi Mrs J,
Thank you so much for your lovely feedback!
We’re delighted to hear that Jenny provided such a friendly and professional service, and that your request was handled so quickly. We’ll be sure to pass your kind words on to her — it means a lot to the team :)
Best wishes,
Diet Chef
Food very good and customer service is…
Food very good and customer service is first class would recommend this to anyone
12 February 2026
Unprompted review
Reply from Diet Chef
Hi Mr,
Thank you so much for your kind words and recommendation!
We’re delighted to hear you’re enjoying the food and that you’ve found our customer service to be first class — that’s exactly what we strive for and we'll be sure to pass on your feedback to our member support team :)
Best wishes,
Diet Chef
Appalling service
Appalling service. Easy to subscribe to impossible to cancel. Emails ignored.
29 January 2026
Reply from Diet Chef
Hi Nicola,
Thank you for letting us know and we are so sorry you did not receive a response to your emails. We see that you’ve forwarded the emails you previously sent, and we’re investigating why they didn’t reach our inbox to ensure this doesn’t happen again.
In the meantime, our team has sent you an email today and processed your cancellation. We really appreciate you bringing this to our attention!
Best wishes,
Diet Chef
Good & Bad
Great:
starting price
choice of items
free delivery
Not good:
lots of meals too hot/spicy
often couldn't taste even a hint of named ingredient
30 January 2026
Reply from Diet Chef
Hi Ruth,
Thank you for your feedback – we’re glad to hear you’re enjoying the choice of meals, free delivery and the starting price :)
We completely understand that spice levels and flavours are very personal. With a variety of meals available, you can change or swap meals between deliveries to suit your taste. If you would any assistance, please don't hesitate to contact our member support team at info@dietchef.co.uk.
Best wishes,
Diet Chef
Reply from Diet Chef
Hi Jacqueline,
Congratulations on your weight loss, losing 7lb is an amazing achievement! We’re so pleased to hear that Diet Chef has worked well for you.
Thank you for sharing your success with us, and we wish you continued progress on your journey.
Best wishes,
Diet Chef
I had an issue with my Diet Chef…
I had an issue with my Diet Chef delivery date. I was able to get a quick response, the very next day. It was resolved by Jenny, who was very helpful. Very good customer service.
7 January 2026
Unprompted review
Reply from Diet Chef
Hi TT,
Thank you for sharing your experience! We’re so pleased to hear that Jenny was able to help you quickly and efficiently, and that you had a positive experience with our customer service :)
Best wishes,
Diet Chef
Reply from Diet Chef
Hi Karen,
Thank you for your feedback. We’re really pleased to hear you’ve noticed a great improvement since your previous experience with us. We’re always working hard to enhance our meals and service, so it’s lovely to hear your enjoying your Diet Chef experience :)
Best wishes,
Diet Chef
Reply from Diet Chef
Hi Lindsey,
Thank you for your kind feedback.
We’re pleased to hear that you’ve had a positive experience and that our team has responded promptly to your emails :)
Best wishes,
Diet Chef
Reply from Diet Chef
Hi Max,
Thank you for your feedback. We’re so pleased to hear that you’re enjoying your first Diet Chef box so far and hope you continue to enjoy the meals throughout the rest of your plan :)
Best wishes,
Diet Chef
Just received my Diet Chef order and so…
Just received my Diet Chef order and so far I am very happy with it. The instructions are easy to follow and the food is very tasty. We had a slight hiccup at the beginning because I received the incorrect order but the customer service I received was first class and the correct products were delivered a couple of days later. Nothing was too much trouble for the young lady from Diet Chef. Thanks Jenny, you're fantastic!
16 January 2026
Unprompted review
Reply from Diet Chef
Hi Alicia,
Thank you for taking the time to share your experience. We’re delighted to hear that you’re enjoying your Diet Chef meals and found the instructions easy to follow :)
We’re very sorry for the initial mix-up with your order, but we’re pleased that our team were able to resolve it quickly. We’ll be sure to pass on your kind words to Jenny – she’ll be thrilled to hear your feedback!
Best wishes,
Diet Chef
The parcel was delivered to the wrong…
The parcel was delivered to the wrong address and I was sent a text saying that it was in my porch. It wasn’t in my porch and the photo they sent me showed that it was outside someone’s door. Fortunately, I recognised the door and went to collect it. It was on a totally different street. I rang diet chef to complain and left a message but no one returned my call.
13 January 2026
Reply from Diet Chef
Hi Paulsykescarol,
Thank you for letting us know about this issue. We’re very sorry to hear that your delivery was sent to the wrong address and for the inconvenience this caused.
A member of our team has been in touch by email to assist further with your complaint and ensure this is resolved. We really appreciate your patience while we look into this, and we’re committed to making sure your future deliveries reach you safely and on time.
Best wishes,
Diet Chef
Simple to follow, tasty filling food, easy weight-loss
I am two weeks into my one month weight-loss plan with Diet Chef. I have lost 1lb every two days, so I'm on track to lose a stone in a month. I never thought I'd ever achieve this!
The diet is very easy to follow because the meals are tasty and filling. I love the fact that the whole day's meals (including one small snack) consist of 800 calories and I can add up to 400 extra calories per day in the form of dairy, fruit, veg and nuts. This really suits me.
My only gripes would be:
Please prompt customers before check-out to make sure they only want the default set of meals. I completely forgot to customise my meals and ended checking out with the default which included a few meals I would not have chosen myself. I realised my mistake immediately so went back in and customised my plan and 'saved' but the order had obviously already been sent to the warehouse and the default selection arrived. I like 95% of the food, but there are some meals I'd swap next time.
Please also provide a check-box for customers to select or de-select gluten-free items because unless you really have to eat it you definitely don't want gluten-free porridge in the selection if you can help it!!
A referral discount for friends would be welcome.
Special mention to Jenny for great customer service by email.
18 January 2026
Unprompted review
Reply from Diet Chef
Hi Fitzev,
Thank you so much for taking the time to leave such a detailed and positive review — we’re delighted to hear how well you’re doing and that the plan is working so effectively for you. Congratulations on your progress so far!
We really appreciate your feedback regarding menu customisation and checkout, and we’ll be sure to pass this on to our team as we’re always looking for ways to improve the customer experience. In the meantime, you can filter the menu to show only no gluten meals when customising future deliveries, which should help avoid any items you’d prefer not to receive.
We’re also pleased to let you know that we do offer a refer a friend discount, where you can receive 10% off your next box. If you’d like any further support with this, or with menu changes for upcoming deliveries, our member support team will be happy to help at info@dietchef.co.uk.
We’ll also be sure to pass on your kind words to Jenny — she’ll be thrilled to hear them.
Best wishes,
Diet Chef
Not completed my first month yet but…
Not completed my first month yet but all seems to be going well so far, I like the foods now just need to watch the weight fall off me.
31 December 2025
Reply from Diet Chef
Hi Tina,
Thank you so much for your lovely feedback! We’re really pleased to hear that everything is going well so far and that you’re enjoying the meals. We have no doubt you’ll reach your weight loss goals, and if you have any questions along the way, our member support team are always here to help at info@dietchef.co.uk :)
Best wishes,
Diet Chef
Good Diet Food But Packaging Poor.
Food arrived promptly but the packaging left something to be desired. Quite a lot of items had obviously moved around and were all jumbled up, and 2 items were slightly split with food seeping out, so could not be used. Other than that the food is having the desired weight loss effect currently.
6 January 2026
Reply from Diet Chef
Hi Christopher,
Thank you for your feedback.
We’re pleased to hear that the meals are having the desired weight loss effect and that your delivery arrived promptly. While all of our meals leave us in perfect condition, we’re very sorry that some items were damaged during transit and understand how disappointing this can be.
We will of course arrange replacements for any affected meals. Please contact our member support team at info@dietchef.co.uk and they will be happy to help.
Best wishes,
Diet Chef
Immediate Weight Loss
Within a week I lost 4lbs and enjoyed doing it. Late night snacking was my downfall but now I can manage to survive without raiding the fridge. Apart from the snacks, the Cottage Pie is my favourite. Thanks for your help Jenny. Cheers.
Derek
Beverley
13 January 2026
Unprompted review
Reply from Diet Chef
Hi Derek,
Congratulations on your weight loss – that’s a fantastic result!
We’re really pleased to hear that you’re enjoying the plan and that it’s helping you manage late-night snacking. It’s great to know the Cottage Pie is a favourite too and that Jenny helped you with your queries, we’ll be sure to pass on your kind thanks to her :)
Best wishes,
Diet Chef
The food is bad and the rice is like…
The food is bad and the rice is like frozen i tried many ways to heat it but it taste bad , a disappointment experience
4 January 2026
Reply from Diet Chef
Hi Mohammed,
Thank you for your feedback. We’re very sorry to hear that your experience did not meet your expectations.
We’d like to clarify that none of our meals are frozen — all are freshly prepared to ensure quality and flavour. We hope you might try some of our other meals, and don’t forget that you can change your menu between deliveries or use our swap-up service to find meals that suit your tastes.
If you’d like any further support, please contact our member support team at info@dietchef.co.uk, who will be happy to help.
Best wishes,
Diet Chef
Reply from Diet Chef
Hi Janice,
We’re very sorry to hear that your delivery hasn’t arrived yet. we have unfortunately experienced delays due to current weather conditions, and we apologise for any inconvenience this may have caused.
If you need any assistance or would like an update on your order, please contact our member support team at info@dietchef.co.uk, and they’ll be happy to help.
Best wishes,
Diet Chef
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