The Digital DRA Reviews 

498
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 207 reviews, reviewers had a great experience with this company. Customers consistently praise the incredibly helpful and supportive staff for making stressful debt situations much easier to handle. People note that customer service agents are extremely polite, deeply empathetic, and quick to resolve issues with professional care. Some reviewers were not happy with the constant communication and persistent emails regarding disputed or unrecognized balances. A few other people also felt that navigating payment plans or trying to find direct contact numbers on paperwork was unnecessarily frustrating. Consumers mentioned experiencing difficulties when trying to get straightforward support or clarity on unexpected charges.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting helpful, polite, and... See more

Customer service

Customers had positive experiences with customer service, noting that support agents were polite,... See more

Payment

Users describe ambiguous interactions with payment, as many consumers praise helpful staff for setting up... See more

Service

People report positive experiences with service, noting that certain staff members are professional, polite,... See more

Customer communications

Clients share negative opinions on customer communications, noting that reviewers find it extremely difficult... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After ignoring the company for a year whilst I dealt with other issues the process to set up a payment plan for peace of mind was very simple & allowed smaller payments to be made & additional payme... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t thank Charlotte enough for the support she gave me while getting my case sorted. She went above and beyond at every step, kept me updated, and made sure I understood everything along... See more

Company replied

Rated 5 out of 5 stars

Very helpful and supportive. Jordan helped me set up my payment plan with no messing about. Some companies try and bully you into making payments higher than you can afford but Jordan accepted my offe... See more

Company replied

Rated 5 out of 5 stars

Had an outstanding debt with this company found it hard to make the payments I was struggling single mum and they understood they listened they communicated and now I don’t have to worry ! Charlotte... See more

Company replied


Company details

Written by the company

Email: resolution@digitaldra.ukWelcome to The Digital DRA, your helping hand in taking charge of your finances. Our Customer Portal makes it easy for you to manage your account any time of the day, without having to make phone calls. You can get in touch with us digitally, using email, webchat, WhatsApp, or conversational text messaging. We're here to offer friendly and straightforward support without any pressure. If you have a problem or disagreement, just reach out to us using the contact details below, and our team will help you quickly. Contact Us: WhatsApp or Text: 07860030996 Portal: Visit www.digitaldra.uk and log in with your reference. Webchat: Access it through the webchat button on the bottom left corner of our website. Struggling with payments? We understand. We offer flexible payment plans tailored to your income. Simply login to the portal or send a message on any of the contact channels above. Please don’t ignore your financial issues. Instead, let's work together to find a solution. We're here to help. Concerned about our legitimacy? Don't worry. The Digital DRA is authorized and regulated by the Financial Conduct Authority. You can check our license information by visiting the link below. Your trust in us means everything, and we are dedicated to maintaining the highest standards of compliance and honesty. FCA license information: https://register.fca.org.uk/s/firm?id=0014G00002fje6GQAQ


Contact info

4.1

Great

TrustScore 4 out of 5

498 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(498)

196 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jordan helped streamline the whole…

Jordan helped streamline the whole process and made it as painless as possible. Had it sorted within 2 minutes! Thank you.

30 July 2026
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

Thank you for your kind words, these have been fed back to Jordan :)

Please get in touch if you need any further support!

Kind regards,

The Resolution Team

Rated 5 out of 5 stars

Great customer communication and solutions

No one likes debt collecting companies, but Simon at DIGITAL DRA has been nothing but nice and sincere for my situation. I explained with complete honesty on what I am currently dealing with finance wise and he helped me set up a payment plan that suits me, with the option to add to that or deduct from that if ever need be.
I didn’t feel pressured nor was I penalised, I felt very comfortable on the phone and very much appreciate the service he provided to help me.

22 July 2026
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

Hi there,

We are happy to hear you were able to get the support you needed and your kind words have been fed back to Simon.

Please let us know if there anything else we can support with :)

Kind regards,

The Resolution Team

Rated 5 out of 5 stars

Charlotte

Charlotte is an angel - I received an email from them detailing debt I owed and when I explained my situation that an ex partner had done this in the property he lived in and it was nothing to do with me, she responded to me to reassure me that this was being taken off.

14 July 2026
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

Thank you for your kind words, these have been fed back to Charlotte :)

Please get in touch if you need any further support!

Kind regards,

The Resolution Team

Rated 1 out of 5 stars

To state you didn’t tell me to stop…

To state you didn’t tell me to stop burying my head in the sand on my last review is a joke I’ve taken the email of your last response and I’ve sent you a screenshot of your message to me.
Feel free too look at it before you respond with a lie again!

13 July 2026
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

Hello, as advised your matter has been passed to our compliance department who will respond in due course.

Rated 1 out of 5 stars

Tried to book on holiday with on the beach

Tried to book on holiday, they on the beach reply they will confirm booking with in 24 hours I heard nothing for 48 hours, but they took £ 170.00 from my account, so I called to cancel any more payments. I had no confirmation that the booking was made and was told I had to pay 80% of the booking if I wanted to cancel.so I blocked from receiving any more money. Now the are asking me to £109 as a final payment or 40% discount £65.75 well I just sent them the £65.75 to digital and hope the matter is closed. Digital DRA is sending constant emails for payment to settle . For on the beach so now is settled

29 November 2025
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

Hi there,

We can see from your review that this is based on your experience with On The Beach and not the Digital DRA.

Please contact us on resolution@digitaldra.uk if you require any support from us and if you would consider removing your review or providing one of our company instead, this would be appreciated.

Kind regards,

The Resolution Team

Rated 1 out of 5 stars

What a joke company

What a joke company, Emailed me about some alleged debt logged in and chatted to them using online chat told them I won't be paying it and and now they've closed the alleged account and are no longer perusing it, So gave up in less than 24 hours after contact sounds a very dodgy firm of chancers to me, Moral of the story get in touch tell them your not paying and that be the end of the matter. Don't pay these dodgy people anything

9 July 2026
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

Hi there,

We are sorry to hear about your experience with us via webchat.

Please contact us on resolution@digitaldra.uk so we can assist further and provide feedback to our team.

Kind regards,

The Resolution Team

Rated 2 out of 5 stars

They pester non stop email after email…

They pester non stop email after email u have to find money they just don't leave u alone I couldn't cope anymore absolutely ridiculous

9 July 2026
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

Hi there,

We are sorry if our communications have caused you any inconvenience and we would like to support as much as we can. Please contact us on resolution@digitaldra.uk so we can assist further.

Kind regards,

The Resolution Team

Rated 5 out of 5 stars

I received a msg from digitaldra asking…

I received a msg from digitaldra asking me to pay money I don't owe to So Energy, this is the 3rd debt collection agency that So energy have engaged all of which have accepted I have no liability So energy are being truly awful and bullying but Charlotte at digitaldra resolution team accepted my dispute and handed the issue back to So energy and apologised for the vexatious claim made by So energy thanks Charlotte

7 July 2026
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

Thank you for your kind words, these have been fed back to Charlotte :)

Please get in touch if you need any further support!

Kind regards,

The Resolution Team

Rated 5 out of 5 stars

The digital DRA made every effort to…

The digital DRA made every effort to resolve a outstanding payment from On the Beach.

29 June 2026
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

Hi there,

We are happy to hear we could help :)

Please let us know if you need any further support!

Kind regards,

The Resolution Team

Rated 5 out of 5 stars

I would like to compliment Jordan from…

I would like to compliment Jordan from the Resolutions team. Absolutely amazing helping me, there wasn't a single bit of pushiness or demanding higher payment than I could afford. A very good company willing to help if you explain your situation. Its brilliant I could live chat to sort this as I hate phonecalls. I highly recommend making contact with this company I feel so relieved after doing so.

29 June 2026
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

Thank you for your kind words, these have been fed back to Jordan :)

Please get in touch if you need any further support!

Kind regards,

The Resolution Team

Rated 1 out of 5 stars

I have early onset dementia

I have early onset dementia and they just hassling me and confusing me chasing 14 quid harsh

25 June 2026
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

Hi there,

We are sorry if our communications have caused you any inconvenience and we would like to support as much as we can. Please contact us on resolution@digitaldra.uk so we can assist further.

Kind regards,

The Resolution Team

Rated 5 out of 5 stars

He was extremely patient and kind on…

He was extremely patient and kind on the phone / understanding . Superb service and considering the heat did a stellar job ! :)

23 June 2026
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

We are happy to hear you were able to get the support you needed and your kind words have been fed back.

Please let us know if there anything else we can support with :)

Kind regards,

The Resolution Team

Rated 1 out of 5 stars

My credit score has plummeted because…

My credit score has plummeted because they say im a month behind on my payment. Why when I set up a new payment plan with you in April. You have taken the money so update my credit score

19 June 2026
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

Hi there,

Please be advised we do not report to credit reference agencies. Please contact us on resolution@digitaldra.uk so we can assist further.

Kind regards,

The Resolution Team

Rated 5 out of 5 stars

I had a payment plan set up and had an…

I had a payment plan set up and had an issue with my bank account, I received an email from Amaad an agent who was very efficient, understanding and helped me with reinstating my plan with extra care of my circumstances. I'm very grateful for his help and support.

15 June 2026
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

Thank you for your kind words, these have been fed back to Amaad :)

Please get in touch if you need any further support!

Kind regards,

The Resolution Team

Rated 5 out of 5 stars

Thanks Robson

Thanks Robson! Very knowledgeable and polite helped put my mind at ease

16 June 2026
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

Thank you for your kind words, these have been fed back to Robson :)

Please get in touch if you need any further support!

Kind regards,

The Resolution Team

Rated 5 out of 5 stars

I really appreciated how easy it was to…

I really appreciated how easy it was to clear my debt in a few steps. I opted for bank transfer, which was made easy by connecting the Digital DRAs site directly with online banking apps.
No need to switch between websie and online banking, trying to remember sequence of numbers.

14 June 2026
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

Hi there,

We are happy to hear we could help :)

Please let us know if you need any further support!

Kind regards,

The Resolution Team

Rated 5 out of 5 stars

jordan the person i talked to got me…

jordan the person i talked to got me sorted in few mins great very helpful thanks very much

11 June 2026
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

Thank you for your lovely feedback, we will ensure this is given to Jordan :)

Please let us know if we can support any further!

Kind regards,

The Resolution Team

Rated 4 out of 5 stars

The digital DRA have been so helpful…

The digital DRA have been so helpful when engaged incorrectly by EON next. Easy to communicate with, friendly and helpful.

9 June 2026
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

Thank you for your kind words :)

Please let us know if we can support further!

Kind regards,

The Resolution Team

Rated 5 out of 5 stars

Very trustworthy company

They are so understanding about your personal situations, they didn't judge and treated me with respect, they answered my questions politely and reassured me

8 June 2026
Unprompted review
The Digital DRA logo

Reply from The Digital DRA

Thank you for your kind words :)

Please let us know if we can support further!

Kind regards,

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