I asked a simple question via Digital Pacific's online assistant. While it took a few minutes to find the technical person to answer my inquiry, it was all sorted out. Thanks, Aswin for your help. It... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our website went down and Digital Pacific were right on it. Both by email reply and live chat. Very patient and methodical and we were back up and running in no time. And all at nearly midnight. Aswin... See more
Company replied
My previous business was a client of Digital Pacific for simple web and 5 email hosting and their tech support was great (I am not very computer smart)! I recently contacted them for hosting of 3... See more
Company replied
Mu experience with Ashkay from Crucial and digital Pacific has been outstanding. He has gone above and beyond to assist me in getting the best hosting plan for my needs. Unlike many providers, he call... See more
Company replied
Company details
Written by the company
Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
Contact info
60 Pitt St, 2000, Sydney, Australia
- 1300 694 678
- www.digitalpacific.com.au
4.3
Excellent
777 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sorayda was very helpful in resolving…
Sorayda was very helpful in resolving our invoicing issue.
18 June 2026
Unprompted review
Reply from Digital Pacific
Hi Sam,
Thank you so much for taking the time to post a positive review.
We’re glad to hear that Sorayda was very helpful in resolving your invoicing issue. It is our commitment to deliver the best in the world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Kind regards,
Renan D.
Online Experience Specialist
Arjun from tech support was fantastic
Arjun from tech support was fantastic. He sorted out my email setup enquiry and concern during the live chat. Great service Arjun.
20 June 2026
Unprompted review
Reply from Digital Pacific
Hi Allan,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that Arjun was able to assist you with your email setup enquiry and address your concerns during the live chat. We will be sure to share your kind words with him, as recognition like this is always appreciated by our team.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
a return to decent support
today's experience with support for a website outage was very good. Digital Pacific looked within the website extensions to identify and rectify the problem in a reasonable time.
This is in stark contrast with some appalling outages and lack of customer service in recent months
20 June 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that your recent experience with our support team was a positive one and that we were able to identify and resolve the website outage within a reasonable timeframe. Our team is committed to providing timely and effective assistance, and it is encouraging to know that this was reflected in your recent interaction.
At the same time, we are sorry to learn that your experiences during previous outages did not meet your expectations. We understand how important reliability and responsive support are, and we regret any frustration or inconvenience caused by those earlier incidents.
Your feedback is valuable to us as it helps us recognize areas where we are doing well and areas where we need to improve. We remain committed to enhancing our services and delivering a consistently positive customer experience.
Should you require any assistance in the future, please do not hesitate to reach out. We are always here to help.
Regards,
Renan D.
Online Experience Specialist
I have been using Digital Pacific for over 20 years
I have been using Digital Pacific for hosting for over 20 years. The customer service is second to none and I have never had any issues with their services! Proud customer since 2005!
20 June 2026
Unprompted review
Reply from Digital Pacific
Hi Ali,
Thank you so much for taking the time to post a positive review.
We are truly honored to have earned your trust and loyalty over the past 20 years. It is wonderful to hear that you have consistently had a positive experience with our hosting services and that our customer service has met your expectations throughout the years.
Your continued support since 2005 means a great deal to us, and we are incredibly grateful to have you as part of the Digital Pacific family. Feedback like yours motivates us to continue delivering the high level of service our customers deserve.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
I appreciated the prompt Prathamesh P…
I appreciated the prompt Prathamesh P gave and his assistance with my issue this evening ....well done!!
19 June 2026
Unprompted review
Reply from Digital Pacific
Hi Steve,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that you appreciated the prompt assistance provided by Prathamesh. We will be sure to share your kind words with him, as recognition like yours is always encouraging to our team.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Outstanding Service
Mu experience with Ashkay from Crucial and digital Pacific has been outstanding. He has gone above and beyond to assist me in getting the best hosting plan for my needs. Unlike many providers, he calls back when he says he will and strives to resolve any issue at hand. I highly recommend Ashkay, he is currently assisting me with migrating mt site and is incredibly helpful during this stressful process. Thank you Ashkay
16 June 2026
Unprompted review
Reply from Digital Pacific
Hi Karen,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Many years of welcome help
Over many years I have generally found Digital Pacific to be prompt in responding to queries and calls for help. They have also demonstrated a willingness and determination to find a solution and resolve all problems as efficiently and as quickly as the situation allows.
I am very much non-technical and fail to understand about 95 per cent of IT documentation; thus I depend heavily on services such as those provided by DP. And always they have come up trumps. It's a hellishly complicated and ever-changing world out there in Computerland yet the lads and lasses at DP generally seem to be on top of things.
Thanks everyone. Latest changes quickly dealt with and resolved.
18 June 2026
Unprompted review
Reply from Digital Pacific
Hi Tony,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Ten days ago
Ten days ago - in response to a customer review I provided, you sought further details so you could investigate and resolve the issue. I provided them as requested. This was after a more than a month of inaction on your part making my website inoperative.
So that's now an additional ten days of inaction, this time after I was promised the issue would be taken seriously. When will you sort things out and advise me direct?
17 March 2026
Unprompted review
Reply from Digital Pacific
Hello Alan,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your disappointment regarding the delays you've encountered while trying to have your website issue resolved.
We understand how frustrating it is to provide the requested information, especially after already experiencing a prolonged period of disruption to your website, and then feel that there has been no meaningful progress or follow-up. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@digitalpacific.com.au with your account details so we can investigate the matter thoroughly, review the status of your case, and provide you with an appropriate update.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Amazing service today from Prakruthi on…
Amazing service today from Prakruthi on chat who helped me to restore a client's website in record time.
18 June 2026
Unprompted review
Reply from Digital Pacific
Hi Kylie,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific
Regards,
Renan D.
Online Experience Specialist
Website subscription had issues and…
Website subscription had issues and their online chat fixed the issue within 5 minutes, can't get much better than that.
18 June 2026
Unprompted review
Reply from Digital Pacific
Hi Michael,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Support at Digital Pacific is excellent
The support at Digital Pacific is always excellent. For someone who is definitely not tech-savvy, it is always a relief that the staff can explain things in a way I understand. They are quick to follow up and resolve issues
15 June 2026
Unprompted review
Reply from Digital Pacific
Hi Kate,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that you have consistently had an excellent experience with our support team. It is especially rewarding to know that our staff were able to explain technical matters in a clear and understandable way, while also providing prompt follow-up and effective resolutions to your concerns. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Divya S was fantastic
Dealt with Divya S with a DNS issue we had and she was extremely helpful and patient. I ended up getting her to do the records for 6 of our businesses and she was quick and professional. Had a solution pretty much straight away when I had been fighting with it for 30-45mins.
16 June 2026
Unprompted review
Reply from Digital Pacific
Hi Saxon,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Geneva C was absolutely amazing!
Geneva C was absolutely amazing! Her professionalism was 10 out of 10 and her abilty to navigate my issues was on point! What a lovely lady!
15 June 2026
Unprompted review
Reply from Digital Pacific
Hi Peter,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
Digital Pacific experiences
I have been dealing with Digital Pacific for several years now and their service has been very good. Recently I have a minor matter and Shree was a great help with the issue. Their rates are respectable and their support and service is great.
10 June 2026
Unprompted review
Reply from Digital Pacific
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Prakruthi
Prakruthi, was very information and easy to deal with. recommend using Digital pacific and asking for Prakruthi for assistance.
11 June 2026
Unprompted review
Reply from Digital Pacific
Hi Joe,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Shree was a fantastic help in getting…
Shree was a fantastic help in getting my domain transferred. Highly recommend.
10 June 2026
Unprompted review
Reply from Digital Pacific
Hi James,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific
Regards,
Renan D.
Online Experience Specialist
Nice to have a human to contact for support rather than a bot.
This was a very simple process with contacting a human at Digital Pacific, and their support personal was able to implement updates as requested for emails.
10 June 2026
Unprompted review
Reply from Digital Pacific
Hi Lynette,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that you had a smooth support experience and that our team was able to assist you promptly with your email update requests. It's especially rewarding to know that being able to connect with a member of our support team made the process simple and efficient for you.
It is our commitment to deliver the best-in-the-world customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen and help.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
All done
Was able to get the work done with Megha through the Help Chat and everything went perfectly.
9 June 2026
Unprompted review
Reply from Digital Pacific
Hi Matthew,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that the representative was able to assist you through our Help Chat and that everything went perfectly. It's always rewarding to know that our team has been able to provide a smooth and successful support experience.
It is our commitment to deliver a best-in-class customer experience. Rest assured that we continuously strive to provide quality service and support that meets and exceeds our customers' expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to help.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Great support with staff like NIKITA S…
Great support with staff like NIKITA S who helped me make sure everything was all okay with my service.
9 June 2026
Unprompted review
Reply from Digital Pacific
Hi David,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Digital Pacific.
Regards,
Renan D.
Online Experience Specialist
Good technical service
Good technical service. On my plan when the web site is configured well it performs well.
8 June 2026
Unprompted review
Reply from Digital Pacific
Hi Garry,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Digital Pacific.
Regards,
Cathy T.
Online Experience Specialist
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.