DineOrder Reviews 130

Crooks, money has not been refunded for food I didn’t get, they continue to just ignore me, disgusting company, I now have trading standards and my MP involved, I have also messaged their CEO on LinkedIn, if you see this company keep well away.

My name is shazeb ameen I work with a dineorder I give good busses to the dineorder 30 March start this issue he took in my account 142 pound and when I ring back I spoke the guy and he told me I will solve this but he didn't ring me back after then I ring back the guy he said customer claim back of 2 order which is total 142 pound I said how 1 month before he claim and how to take out money back from my account after 1 month of the claim then he said I know after 1 month and that's why I tell you after 1 month and I ask what is the solution of that this is my regular customer and I know him personally he said you just take this recipt and sign from that customer and send me back then you going to be get back that amount so after then I send back that recipt and sign in from that person still that issue the problem is not solve and this week again took 29 pound from mu account so I speak to my manager name sandeep and he said that I will solve it out after then I speak umar he said Don't worry I will slove it after next day he don't pickup my phone and next day he pickup and told me I am on leave I will solve it on Monday and Monday I ring them from that time they are not picking my phone after that he send me sms that he will ring me back but he don't ring and today I ring 3 to 4 times but not picking my phone

Robbed my money just kept me waiting for food I ordered

Terrible company. Underhanded, no customer service! Can to my shop today pretending to own my GMB. They are laughable

Absolute clowns. Ordered a takeaway from an establishment which no longer exists but the website is still up and taking money and ran by these fools. Multiple phone calls being told a refund has been processed and being given a refund number which has all been lies, had to open a dispute with the bank. Steer clear, liars and fraudsters! Will happily take your money and not provide the service then give you the run around.

It's been over 6 weeks and still waiting for refund .they hold money and won't give back .

Been weeks that I'm chasing manager to close down my account and transfer money.they are hard to reach and once I asked them to get google access, they asked reason and refused and I got full access by calling google business team and remove dineorder.they hold money and won't transfer. Absolutely disgusting

Dine order is not good for business owners they don’t pay on time & customer refund request doesn’t work AVOID CONS

Absolutely disgusting company! Placed and paid for an order through their website, went to collect and the place had shut down. Rang them to advise them and to ask for a refund. They are refusing to refund as they can’t get in touch with the owner and also refusing to take the closed down takeaway off their restaurant as it gets them money. I have been spoken to so rudely, they have hung up on me multiple times and tell me that I am not able to get a refund. Avoid at all cost, complete scammers

I can't believe the owner of this business is not in prison for fraud. Takes over every google business page then breaks it so you can't get back. Try to cancel and they ignore you. AVOID LIKE THE PLAGUE

Do not go with these cowboys they refuse to give you control of your own Google/business. Shocking customer service the worse company I’ve ever had to deal with!!!!!

Order for food place but they had no delivery drivers so rejected the order. DineOrder confirmed this but no refund 5 days later. PoS.

Don’t trust them, they are stealing access to google business listings and refusing to give it back to legal owners. Be careful with these people. They coming to shops and doesn’t care if even owner is in or not and placing systems without signing any contracts. Trusting only on random staff words. COMPLETE FRAUD!!!!!!!!!

This company is complete fraud. I am the owner of takeaway. They came to my business when I was not there and spoke with my manager who agreed to get service in place for 1 month trial what is OK, but I never gave any permission to take over my Google business listing that they did. I don't understand how they can do something like that without talking to the business owner personally at the end of the day looks like director is not needed to them. I don't have any contract or anything. Now I am in a battle to get back access to Google listing. If needed I will seek legal actions against these scammers.

Owed a refund they arnt paying, got verbally abused by take away after they messed up my order and when asked how to raise complaint about dine order as the advisor was useless I was told why would I help you if your going to complain about my company and got verbally abused again! Taking legal action

Please don’t go to din order at all very stupid company you never going to see money

honestly its a very good customer service as papiya is very good at her job she knows everything that i ask to do for our till system and
Thank you very much to all Dineorder team

And absolutely amazing service will recommend and use for all future business. A agent that looked after me after getting signed was Papiya thanks to DineOrder.

I urge everyone to avoid Dine Order at all cost. I own a takeaway and have had a terrible experience with them. They took over our online presence monopolised for their own gained. We lost control of our Google business profile, and they are redirecting our customers to their website, causing confusion and a significant drop in our revenue. When we tried to leave them, they wouldn't let us take back control of our Google profile and lied to us repeatedly about it causing confusion for our customers and a significant drop in our revenue. This company is a complete fraud!

Despite several attempts via email and the store saying we would get a refund, it never happened. Complete failure to communicate on late food that was delivered stone cold