DineOrder Reviews 130

Multiple phone calls eveuday for 2 weeks to retrieve refund that the restaurant itself (foodbay) canceled. Same script everytime refund is processed will take 3-5 days. False refund reference given as confirmed by bank. Manager always unavailable. No reply on email. Then to be told it is because foodbay had limited funds in the account bearing in mind my refund was £16.

They are straight up theives. They use closed down businesses as an address, they take your order, then pretend they are going to refund you. They string you along and you never get your money. DO NOT ORDER FROM THESE CROOKS

These people will take your order and then let the restaurant cancel it and you will not get your refund at all!

I have placed order on Friday on their website. When called the takeaway they said that they do not use this website, so the money I have paid have gone to this scam place. Tried to ring their support team for the past three days but no one is picking up the phone (been waiting for at least an hour on hold). So frustrated, please do not use them!!!!!

Scammers , let you order from restaurants that are no longer open and take the money out your bank, tell you you will get a refund and never do !!! Disgusting!

Ordered and paid online. Got to the shop to pick up and it was closed for 2 weeks. The money has been taken from my bank and I can't get in touch with dine order to sort it. They haven't replied to my email and their phone number doesn't seem to work. Disgusted, nothing more than a scam.

What a load of nonsense this is I ordered food an Sunday an nothing come they phoned me told me the driver went home so I have been chasing them for my money back am still nothing this was last Sunday I have phoned shop an he said he’s out it through but still nothing

Hi, very good customer service I had some issues about my menu spoke to a girl call susmita das, she sort it very quickly as I want it, she olso very respectfull.

Dine order is a fraudulent company that loves to steal customer data from busy stores and sells them on to smaller stores to gain there business

I was need a help with my pos and I've text susmita das and she solve my problem within 2 minutes great customer service I've ever got thank you so much susmita das for your lovely customer support

Don't really want to give it any stars. This is a scam. Took my payment twice with differing amounts both times for the exact same food order. Unable to get any contact for a refund. DO NOT, under any circumstances part with any money to this outfit. Wish I had read trust pilot first and seen how everyone else has suffered

Placed an order 31/12/22 at 4:19pm. No updates or answer to calls.

At 5:12am the next day it said the order was still being prepared and then it said delivered at 11:17am (over 12 hours later and not during delivery times).

Called three times in total with no answer.
Emailed for a refund multiple times but also no answer.

Still waiting on my refund emailed twice rang once and guess what nothing!! Will see if they reply within 2 days of my last email if not ill be reporting them!! Absoulte joke of a company!!!

Ordered through DineOrder around 8pm for collection. Recieve a confirmation email (Confirmation #1399426) to state it's been placed.
Waited around for an hour and check the app only for it to be stuck on "confirmation made, processing order". Still able to make orders. I then drove to the restaurant to see what's taking so long, only to find it closed. I check the app after getting home (9:30pm) and there's a notification on the app saying the stores closed but its still processing my order (closing time for store is 11pm).
A waste of my time, no problem I'll go physically to an open store and get food, so long as I get a refund right?
I go through every possible means to find how I can get a refund. Nothing, no link in the confirmation email as stated in their FAQ.
I send an email to request a refund. Ignored. Another email, Ignored.
If a store is not open, why state it is open and allow orders to be taken. This I can forgive if there's a means of making a refund provided the order hasn't been processed but there isn't a way. And further communications regarding this are ignored.
Highly unrecommend and I urge others not to order through them as I found out later that there was a "10% off when over £10" offer for online orders and that wasn't deducted at the end at checkout.

Joke of a company! You can't even speak to them, when you do they ignore you and they will not give you a refund! Stay well away from these scammers!

Excellent service

The best way to order your food is to ring the restaurant directly and avoid these middle companies that charge a large commission which has to be paid by the customer or the restaurant!

Thank you DineOrder for your excellent service. Special thanx to Mr Adi for his great help always polite and very helpful. I phoned many times and mr Adi has been excellent.

Very good and quick service
Really happy with this Company
Lots of worker doing really good work but
Mr adi he's doing fantastic
Keep it up ream Di e order.