Direct2florist Reviews 

38,014
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,846 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the straightforward and efficient ordering process, often highlighting the ease of choosing from a large assortment of products. Many people appreciate the excellent service, with products described as beautiful, fresh, and long-lasting, frequently exceeding expectations. Deliveries are reliably on time, with many consumers noting same-day options and helpful notifications. However, some customers also noted issues with delivery, reporting that orders arrived on the wrong date or were significantly delayed. A few other people also felt that the product quality was disappointing, with flowers deteriorating quickly, not appearing as vibrant as expected, or not matching the advertised display.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many customers consistently praising the beauty... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the prompt and reliable... See more

Service

Users describe positive interactions with service, frequently highlighting excellent communication and prompt... See more

Order

Customers had positive experiences with order, praising the ease and efficiency of the online ordering... See more

Quality

Consumers find quality to be positive, with many reviewers praising the beautiful and well-arranged flowers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ordering was straight forward and very efficient. It was all done online and emails for confirmation of purchase and delivery were regularly sent. I chose a basket of flowers for my dad, so he w... See more

Rated 5 out of 5 stars

Sent flowers for a Diamond Wedding Celebration.Easy to choose from large assortment. I didn't actually see them but my friend said they were beautiful. Easy to use and order from,would definately b... See more

Rated 5 out of 5 stars

I ordered for same-day delivery in Crickhowell. Very quickly had an email response saying that the flowers I waned were not available, but with suggested alternative which was accepted. Delivery was q... See more

Rated 5 out of 5 stars

This was an emergency! I had ordered with another online florist for some flowers for my elderly Aunt's birthday. On the day they were meant to be delivered, I got an email telling me my order had bee... See more


Company details

  1. #7 of 33 best companies in Flower market
  2. #10 of 38 best companies in Florist
  3. #7 of 43 best companies in Flower Delivery

Written by the company

Direct2Florist helps you find and order flowers from independent local florists across the UK. Browse trusted florists, place your order online, and your chosen florist will create and deliver your flowers. Same-day and future delivery options available.


Contact info

4.8

Excellent

TrustScore 5 out of 5

38k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 24% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(38,014)

1,780 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I saw their ad on a hacked website

I saw their ad on a hacked website. Why are they using a hacked stolen website?

13 July 2026
Unprompted review
Direct2florist logo

Reply from Direct2florist

Hi thanks for the feedback - our display ads are run via Google Adwords we will have to let them know - do you know the website address by any chance?

Rated 5 out of 5 stars

I have used Direct2Florest a number of…

I have used Direct2Florest a number of times over the years to send flowers from here in Australia to a very special friend in the UK and every time they have been excellent. Great product, prompt delivery and excellent online ordering and support services. I cannot recommend them highly enough. Aaron Krivan, Australia.

14 February 2026
Rated 5 out of 5 stars

Great service

I gave the florist the wrong address for delivery and after a phone conversation the lovely Lynn from Ferguson Florists in Dunfermline sorted it out and redelivered. Great service

1 July 2026
Rated 5 out of 5 stars

Flowers for a friend

I ordered flowers for my friend as her mam had passed away, ordered them on the morning and they were delivered the same afternoon, very happy with this service

29 June 2026

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