Direct4x4 Reviews 

344
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I bought side steps for my car from Direct 4x4 and they arrived in a couple of days, are excellent quality and easy to fit. The before and after sales service is second to none and they reply promptly... See more

Rated 3 out of 5 stars

Appreciate the product and the delivery. The issue I have is with the lack of assembly instructions for my particular order. There are no instructions in the box, the online pictures are pretty vague... See more

Rated 5 out of 5 stars

The steps are thick steel and aluminium very easy to fit very strong and robust. The customer services are excellent too they even got back to me on Saturday evening the best steps I have ever fitted... See more

Rated 5 out of 5 stars

The customer service was second to non from the initial telephone call to getting technical advice and booking the car in. The customer service was also brilliant when I took the vehicle in to have t... See more

Company details

  1. #66 of 135 best companies in Car accessories shop
  2. #27 of 36 best companies in Car rental service

Information provided by various external sources

Suppliers of premium quality accessories and custom auto styling upgrades for many 4x4s, SUVs, vans, MPVs, minivans, pickups & off-road vehicles. Break free and have an adventure with our roof tents, awnings and expedition camping gear. Great after-sales service, free UK mainland delivery, full expert fitting service available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

344 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(344)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aluminium canopy

Good price fast delivery, instructions were terrible

26 February 2025
Direct4x4 logo

Reply from Direct4x4

Hi there, thanks for the feedback. Sorry to hear that you had issues with the instructions. If you need any help fitting your new canopy, call our support team and they can talk you through it or maybe send a video guide if we have one available. :) -CJ

Rated 5 out of 5 stars

Excellent service

Excellent service, there was a mistake in the order but this was very quickly sorted and a replacement quickly delivered.

24 February 2025
Direct4x4 logo

Reply from Direct4x4

Sorry about the mistake there but thanks for understanding. :) -CJ

Rated 5 out of 5 stars

1st class service

I ordered a double drawer unit which I must say is fantastic, while fitting it I noticed I had lost a screw, Direct4x4 where great and have posted 1 immediately, Now that’s customer service, thank you, I look forward to doing business with you in the future

12 February 2025
Unprompted review
Direct4x4 logo

Reply from Direct4x4

Sorry to hear about the missing piece but glad everything's good now. Enjoy your new drawer system! :) -CJ

Rated 5 out of 5 stars

Exceptional customer service and sales…

Exceptional customer service and sales support provided by your team at Direct 4x4. I recently purchased deployable side steps for my Jaguar, and I cannot speak highly enough of the service I received. In particular, I would like to commend Mark for going above and beyond to assist me with my purchase.

The quality of the product, coupled with the outstanding customer service, has truly exceeded my expectations. I will not hesitate to recommend your company to friends and colleagues in the future.

Thank you once again for a wonderful experience. I look forward to doing business with you again in the near future.

20 January 2025
Unprompted review
Direct4x4 logo

Reply from Direct4x4

Thanks for that, very kind words. I've passed them on to Mark and the rest of the team. Enjoy your cool new steps! :) -CJ

Rated 5 out of 5 stars

Expedition Awning, easy to fit , amazing quality

Purchased an expedition awning on Wednesday afternoon and was delivered Friday morning .
I have purchased from direct 4x4 many years ago for a different vehicle for the same awning and the quality is always amazing . Fitted the awning to my camper van today and everything I needed was included in the box . The awning will make a great addition to our camper van experience. Thank you direct 4x4 from a returning customer.

21 December 2024
Unprompted review
Direct4x4 logo

Reply from Direct4x4

Thanks so much for being a fan, we hope you have many a fun adventure with your new awning. :) -CJ

Rated 2 out of 5 stars

I received the Direct 4x4 Drawer system…

I received the Direct 4x4 Drawer system and fitted it the back of Land Rover, unfortunately the locking system only locks the drawer and not the slide out unit top - so whilst the web site description states "Lock and key keeps your cargo safe and secure" it is far from this if you wish to safeguarding things in the back on your van or car! The Unit looks well made but unfortunately if you want to protect items in the back you will need to have a work around or buy something else!

28 October 2024
Rated 5 out of 5 stars

Excellent service

As always a pleasant experience dealing with Direct 4x4. I received the goods soon after placing the order, the quality of build and materials are excellent as always. A very quick service and now fitted and in use thank you

25 October 2024
Direct4x4 logo

Reply from Direct4x4

Super, thanks for the review! :) -CJ

Rated 5 out of 5 stars

ordered side bars for van

ordered side bars for van and the instructions included were terrible but I rang and spoke to Heather who emailed me detailed instructions from their fitter. I still had a few issues and Heather could not have been more helpful or patient. Great customer experience

19 September 2024
Unprompted review
Direct4x4 logo

Reply from Direct4x4

Hi there, thanks for the review. I'll pass it on to Heather, it'll make her week. :) -CJ

Rated 4 out of 5 stars

Good product and well packaged

Good product and well packaged.
Instructions would have been helpful although not difficult to set up.

30 July 2024
Direct4x4 logo

Reply from Direct4x4

Thanks for the review. If you still need instructions for your item, contact our sales team. :) -CJ

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look