The support I received was truly excellent and fast. I solved the problem in less than an hour. This isn't the first time I've used Direct Ferries to purchase tickets, and I've always been very satisf... See more
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The check-in process was a terrible experience. The service provided by the two Turkish women at the counter was shockingly bad — they had the worst attitude I've ever encountered. While the ferry its... See more
Company replied
Site is mostly well designed and the UI is mostly smooth. What I don't understand though is that I get ships listed for possible journeys but after (! and this is the annoying point) entering all t... See more
Booked online for albania to italy, very easy to pick up ticket. Booked flex ticket before that was easy to cancel. Actual ferry was appalling but don't think that was direct ferries fault lol
Company details
- #12 of 17 best companies in Ferry service
- #86 of 103 best companies in Travel deals
Written by the company
Direct Ferries è il principale rivenditore indipendente di biglietti per traghetti al mondo. Con una scelta di oltre 4412 viaggi in traghetto e più di 901 porti in tutto il mondo, utilizziamo prezzi e disponibilità in tempo reale per consentirvi di confrontare e prenotare il vostro traghetto in qualsiasi momento e ovunque, utilizzando il nostro sito web o la nostra app. Direct Ferries offre il miglior rapporto qualità-prezzo. Mettiamo a disposizione i biglietti delle maggiori compagnie di traghetti per le destinazioni più popolari in tutto il mondo, a prezzi competitivi. Esplorate il nostro sito web per scoprire i porti, le rotte e tutte le informazioni utili per pianificare il vostro prossimo viaggio. Il nostro semplice strumento di ricerca per la prenotazione di traghetti troverà senza dubbio il viaggio perfetto per voi, garantendovi il miglior prezzo e il massimo risparmio. Per i viaggiatori che cercano le destinazioni e le rotte dei traghetti più famose, Direct Ferries ha tutto ciò che serve. Da viaggi iconici come Dover-Calais, il collegamento tra Regno Unito e Francia, a viaggi pittoreschi attraverso le isole greche, la nostra piattaforma offre una vasta gamma di opzioni. Esplorate i panoramici fiordi norvegesi o salpate alla volta delle incantevoli isole Baleari al largo della Spagna. Che si tratti delle spiagge assolate del Mediterraneo o del fascino aspro delle Highlands scozzesi, Direct Ferries offre un'esperienza di prenotazione perfetta per le vostre destinazioni da sogno. Con il nostro sito web e la nostra app, comodi da usare, pianificare la vostra prossima avventura è facile, bastano pochi click. Ogni giorno controlliamo fino a un milione di prezzi e aiutiamo a organizzare oltre un milione di viaggi all'anno per i nostri clienti. Ecco perché oltre 7 milioni di clienti si fidano di noi.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.it
4.2
Great
11K reviews
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The booking and comparison of fares and…
The booking and comparison of fares and times was good. The only issue was trying to get prices in euros while writing in English but being in Italy while making a booking? Your IT department needs to get its head around this conundrum.
9 July 2023
Reply from Direct Ferries
Gentile cliente,
La ringraziamo per il tempo che ci ha dedicato e per il suo feedback.
Nella speranza di riaverla in futuro come nostro fedele cliente le auguriamo una buona giornata e rimaniamo a sua disposizione in caso avesse bisogno di assistenza.
Direct Ferries
Oumaima
Facile facile
9 July 2023
Reply from Direct Ferries
Gentile cliente,
La ringraziamo per il tempo che ci ha dedicato e per il suo feedback.
Nella speranza di riaverla in futuro come nostro fedele cliente le auguriamo una buona giornata e rimaniamo a sua disposizione in caso avesse bisogno di assistenza.
Direct Ferries
Oumaima
Worst experience I have had trying to change a ticket, ever.
Do not use. They are overpriced and not interested in helping you once you have paid them.
So when you contact anyone on their support desk, they charge extra for everything. And how do you pay? They send you an email with a payment link that expires after one hour. When do they send it? Good luck figuring that out. I agreed with one to send me the payment at 9 in the morning the next day; no email. Got the email 4 hours later - but at that point, I was out swimming and enjoying my vacation.
Took me a total of 7 days to change 1 date, and the cost of changing it was only a few euros cheaper than buying new tickets directly from the ferry operator.. which DirectFerries claimed was not possible for me to do.
Update: Took 7 days to change 1 date I thought after paying their amendment fees. Then they come back to me saying they can't do the change anyway because of "the ferry operator". Called the ferry operator which said yes, that change could easily be made but DirectFerries has instructed them not to change DirectFerries' tickets without their support team contacting them so they could not help either.
7 July 2023
Unprompted review
Reply from Direct Ferries
Dear Phu,
We want to express our sincere gratitude for taking the time to provide us with your valuable feedback.
We greatly appreciate your willingness to share your thoughts and experiences regarding our ferry services.
In order to process amendments for the bookings, we are bound by terms and conditions set forth by the ferry company, as they are responsible for managing the reservations and related changes . To ensure accuracy and compliance , we most work directly with them to address any modifications you would like to make.
Please understand that may be certain limitations or additional requirements dictated by the ferry company's policies, and we must adhere to them in order to effectuate the desired changes successfully.
However, if you would like to discuss further your issue, we will be happy to assist you trough our customer service support team , providing us with your correct booking reference.
Thank you for choosing our services
Kind Regards.
Agata | Direct Ferries.
Totally appalling non assisting company…
Totally appalling non assisting company ,deal with caution as they don’t care
My ferry was cancelled we are now in Italy and have been told we have to wait .
Customer service non existent I have given them alternatives but have been told to wait have accommodation booked in Corfu ,but that did not concern them.
No telephone numbers to ring just an email answering
System that resolves nothing.
They need to understand that when they take your money they are offering a service and need to accept their responsibilities.
3 July 2023
Unprompted review
Reply from Direct Ferries
Dear John Cook,
Thank you for your feedback.
We are sorry to hear your sailing has been cancelled by the ferry compay and we apologise on their behalf for any inconvenience caused.
Please rest assured that based on the chat conversation with our Customer Service yesterday, we have already contacted Minoan Lines and informed the alternative you selected. Currently we are waiting for them to reply and provide us with the new ticket for the new route you selected.
As soon as we have their confirmation, we will get back to you via email with further updates.
Once again, we apologise for any inconvenience caused.
Kind regards,
Madalina / Direct Ferries
I am not receiving enough support
I am not receiving enough support. One month before the departure date the ferry company changed both the gone and the come back. The first departure date should have had as arrival the 5th of August while with the change now the arrival will be the 4th. I kindly asked to the directferries customer support to find me a solution with arrival the 5th of August. Their replies are confusing me and they are not finding me another solution. Furthermore I asked them to send me a phone contact to find a solution together and they are not giving that to me, they are just replying via email.
3 July 2023
Unprompted review
Reply from Direct Ferries
Dear Giovanni,
we are writing to express our sincere gratitude for taking the time to provide us with your feedback regarding our tickets system, your input is highly appreciated , and it allows us to continually improve our services.
First and foremost , I want to assure you that your feedback is of utmost importance to us.
I have checked in our system ,a nd a refund result issued today for your booking.
Please accept our apologies for any confusion or frustration this may have caused you. Once again, please accept our apologies for any inconvenience caused . We appreciate your understanding and patience on this matter. Thank you for choosing our services, and we look forward to Serving you better in the future.
We remain at your disposal.
Kind Regards.
Agata | Dierect Ferries.
facile e veloce
23 June 2023
Reply from Direct Ferries
Gentile cliente,
La ringraziamo per il tempo che ci ha dedicato e per il suo feedback.
Nella speranza di riaverla in futuro come nostro fedele cliente le auguriamo una buona giornata e rimaniamo a sua disposizione in caso avesse bisogno di assistenza.
Direct Ferries
Oumaima
online check in
1 May 2023
Reply from Direct Ferries
Gentile Johannes Habicher,
La ringraziamo per il suo feedback.
Siamo spiacenti di apprendere che non e' riuscito ancora effettuare il check in online per il suo viaggio.
La informiamo che le abbiamo appena inviato una email con tutti dettagli ed istruzioni su come completare il check in sia per andata che per il ritorno. Una volta completato il check in, l'operatore navele provvedera' inviarle i biglietti automaticamente 3 giorni prima del viaggio.
Qualora avesse necessita' di ulteriore assistenza, non esiti a contattarci al seguente link:
https://help.directferries.com/hc/it/requests/new
Cordialmente,
Madalina / Direct Ferries
Facile e veloce.
16 June 2023
facile e veloce
23 May 2023
Scammers & Thieves
Do not use direct ferries as they sell tickets for non existent ferries. We got stuck in Pozzola for 12 hours and thank god our driver was willing to spend the day with us - for a price. We had already spent 2 hours a s 400€ on transportation.
20 April 2023
Unprompted review
Reply from Direct Ferries
Dear Margaret Patzer,
Thank you for your feedback.
I have tried to contact you just now on the number provided in your booking, but was only able to get through to your voicemail.
We apologise for any inconvenience caused and we assure you we are currently investigating this matter with our management department.
We kindly ask you to reply to our latest email and provide us the additional documents needed so that our management team can further investigate and provide an outcome regarding any potential compensation.
We remain at your disposal for any other queries.
Kind regards,
Madalina / Direct Ferries
Facile e veloce
15 April 2023
Sito ben fruibile e riscontro immediato
19 March 2023
the site works good and without an…
the site works good and without an account easy to arrange the booking. Only afterwards I saw I made the trip to the wrong place on the Island, that could be mentioned better.
22 January 2023
Poor administration
Hi,
On the 26th of November I tried to board the Majestic from Palermo to Tunis. However, when I tried to board I was told I need a return ticket from Tunis as their authorities would not allow me in? Therefore, I don't understand why direct ferries did not tell me this beforehand? I did inquire a day before hand if everything was okay and they were quite relaxed!
Moreover, I wanted a refund which would only be reasonable but was told I could only get 50% back via cancellation fee?!? Furthermore, why can't I get a full refund it's the only decent thing that they could do if I can't embark onto the Majestic?
Sincerely,
Max
26 November 2022
Unprompted review
Reply from Direct Ferries
Dear Max Cartlidge,
Thank you for your feedback.
We are sorry to hear you were denied boarding as a result of not meeting the entry requirements.
As per the terms and conditions you agreed to before completing the booking, it is the sole responsability of customers to check entry requirements for the country they intend to visit.
Travel requirements for Tunisia can also be checked on the government page at the following link:
https://www.gov.uk/foreign-travel-advice/tunisia/entry-requirements
For visits lasting less than 90 days, British passport holders do not need a visa to enter Tunisia. You must be able to demonstrate that you have enough money to cover the cost of your stay, and provide evidence of your return ticket for leaving the country.
According to your correspondence with our Customer Service team and after having checked with the ferry company, you were also provided with a direct link to submit a claim with GNV directly in the event they decide to grant you with a refund as an exception.
We advise you to submit your request at the link provided, however we cannot guarantee the outcome as it will be at the full discretion of the ferry company.
We remain at your disposal for any other queries.
Kind regards,
Direct Ferries Team
Reply from Direct Ferries
Dear Customer
We are pleased to hear that you have enjoyed and appreciated the service we have provided.
In the hope of having you among our loyal customers in the future, we remain at your disposal for any assistance you may require.
Oumaima
DF
AVOID this company at all costs
AVOID this company at all costs! Do yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change.
8 August 2022
Unprompted review
Really easy to book.
4 August 2022
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