Direct Line Landlords Insurance I had a really positive experience with Direct Line when setting up my landlord insurance. The staff were genuinely friendly and took the time to talk me through ever... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Much cheaper Landlord's insurance than the quotes from GoCompare etc. Helpful call centre and documents sent by post for my records. My property agent says claims are always dealt with properly from... See more
Company replied
I wanted to make new alterations to my policy and a very kind lady listened and then carefully explained about how I can make these changes. She put me through to another good listener who sorted out... See more
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I spoke to Phil Wilson, he was 100% a great guy. (We had issues due to having had a large previous claim - not with Direct Line). Phil became my voice speaking to the underwriters on my behalf, and ca... See more
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Company details
- #32 of 39 best companies in Business insurance company
- #159 of 228 best companies in Insurance agency
- #101 of 140 best companies in Insurance company
Written by the company
Solving problems is what we do. Policies for tradesmen, professionals, landlords, van drivers & home business owners.
Contact info
United Kingdom
- 0345 303 1753
- www.directlineforbusiness.co.uk
4.5
Excellent
11k reviews
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She listened,and understandable,and set…
She listened,and understandable,and set the policy to what i required and friendly.
31 July 2026
Reply from Direct Line - Business
It's fantastic to hear our colleague understood and listened to your needs, Dennis. Thanks for sharing your experience with us. Aston
Reply from Direct Line - Business
We're happy to hear it. Thanks for giving us top marks, we appreciate it. Aston
Very easy conversation with Direct Line…
Very easy conversation with Direct Line employee which led to a very acceptable offer covering all my needs plus additional cover I did not currently have.
27 July 2026
Reply from Direct Line - Business
We're happy to hear it was easy to join, Andrew. Thanks for the glowing review, we appreciate it. Aston
Quick and efficient and good price
31 July 2026
Reply from Direct Line - Business
Thanks for giving us top marks, Margaret. Aston
Reply from Direct Line - Business
We're so pleased to hear Chirak was excellent. Thank you for your positive feedback, Kashan. Angelina
Reply from Direct Line - Business
Thank you for leaving a review, Gill. We appreciate your kind words. Angelina
Mostly good so far.
I'm happy with the quote, the legal fees cover and the rent guarantee cover which I can claim as landlord's expenses. The only thing I don't like is auto-renewal, which Direct Line force me to accept until I cancel it. Companies say that they use auto-renewal to protect customers but I think it's a trap for people too busy or too lazy to check for better deals. It's called inertia-selling. That's why I give 4 stars.
31 July 2026
Reply from Direct Line - Business
Hi John, thank you for taking the time to leave a review. We appreciate your feedback regarding the quote, legal fees, and rent guarantee cover. We understand your concerns about auto-renewal and how it can feel like an inconvenience. We continuously review our processes to ensure they best serve our customers, and your perspective on this is valuable. We are always looking for ways to improve our services. Angelina
Good price easy to use
31 July 2026
Reply from Direct Line - Business
We're so glad to hear that you found our product to be both affordable and user-friendly. Your positive feedback is truly appreciated! Christy
Phoning Direct Line was horrible
Your automated answering bot twice put me through to the wrong department. On one occasion the person to whom I'd been put through told me, several times, that it was my fault for phoning the wrong department.
During one conversation your colleague and I were part way through a transaction when we got cut off. She made no attempt to call me back. In fact when I called back later another person said that original person would call me but they never did.
I am very dissatisfied with your policy of cancelling my cover because the property had been empty for a couple of months (for renovation and redecoration between tenancies).
I found the whole experience of phoning up to deal with my issue unsatisfying and aggravating. And this was after you emailed me and asked me to get in touch.
I tried using the Whatsapp function and never got through that way.
31 July 2026
Reply from Direct Line - Business
We sincerely appreciate you taking the time to share your detailed feedback regarding your recent interactions with us. We are truly concerned to learn about the difficulties you encountered. Please use the link below to submit an online form with all the details so we can look into this further. Thanks, Christy
www.directlineforbusiness.co.uk/complaints
Competitive Price but customer service needs improving renew on life ne as it's…
All I did was renew on life ne as it's a competitive price.
However, on calling with regard to an enquiry on my previous plan, the first time I was cut off and the second the advisor was not over helpful. All was sorted but wasn't a great experience.
31 July 2026
Reply from Direct Line - Business
We appreciate you sharing your experience and we're sorry to see we let you down with our service. Christy
Reply from Direct Line - Business
We appreciate your 5 star review on your experience with us. Thanks, Christy
Very helpful staff
27 July 2026
Reply from Direct Line - Business
We love to see you found us helpful. Thanks for your review. Christy
Excellent customer service by Dale
I initially looked online for a quote, which was easy enough. I then decided to call to make sure the insurance was what I needed, the agent I spoke to, Dale, was very clear and polite. Overall I am happy with the service provided and the price of the policy.
27 July 2026
Reply from Direct Line - Business
We're so happy to hear that our online quote process was easy for you and that our team provided clear and polite assistance. We appreciate your positive feedback on our service and policy pricing! Christy
Reply from Direct Line - Business
We are so pleased to hear that our staff was helpful and that you found our pricing to be great. Thank you for your kind words! Nathan
Reply from Direct Line - Business
We're pleased you found our colleagues to be helpful with your insurance purchase. Thank you for sharing your positive experience! Kirsty
Reply from Direct Line - Business
We're happy to hear that our landlord insurance met your expectations for clarity, coverage, and price. We appreciate your positive feedback. Nathan
Website was easy to navigate
Website was easy to navigate. Pricing very competitive. Very happy
27 July 2026
Reply from Direct Line - Business
We're so glad to hear that you found our website easy to navigate and that you're happy with our competitive pricing. Thank you for your positive feedback! Nathan
Renewal price
As usual the renewal price is much higher than that of the exact same product for a new customer. So as usual i have to cancel and start from scratch. Where is the loyalty discount?!
27 July 2026
Reply from Direct Line - Business
We understand your frustration with renewal pricing. We are always reviewing our offers to ensure fairness for all our valued customers. Nathan
My auto renewal didn't automatically…
My auto renewal didn't automatically renew due to your error.
27 July 2026
Reply from Direct Line - Business
We are genuinely concerned about the auto-renewal issue you experienced. Please contact us and we'll be happy to check this. Nathan
Good result
Everything was done quickly and all information required was available. Staff on the phone were very good and helpful
27 July 2026
Reply from Direct Line - Business
We're so pleased to hear that everything was handled efficiently and that our team provided you with all the necessary information. Thank you for your positive feedback! Nathan
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