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Direct Save Telecom - Head Office Reviews 2

•
TrustScore 3 out of 5

2.9

Internet provider
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Direct Save House, Unit 2 Century Court, Tolpits Lane, WD18 9RS Watford, Hertfordshire, GB

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01923-709709

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Company details

  1. #38 of 46 best companies in Internet provider
  2. #51 of 62 best companies in Internet Service Provider
  3. #36 of 50 best companies in Phone and internet services
  4. #76 of 97 best companies in Telecommunications service provider

Written by the company

Direct Save Telecom are here to help everyone save money on their broadband and home phone with free set up, free wireless router and fully UK based support teams. Not only will we save you money on your home phone and broadband you will receive access to our online discount club, free for the first year. A typical family of four can save a massive £1000 per year, or more depending on usage effectively making their broadband totally free with plenty left over.

Contact info

  • Direct Save House, Unit 2 Century Court, Tolpits Lane, WD18 9RS, Watford, Hertfordshire, United Kingdom

  • 01923-709709

2.9

Average

TrustScore 3 out of 5

2 reviews

5-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Direct save: Useless!!!!….

They took down my review 🤣🤣. You have not installed the new router you brought to my house almost 7 months ago. I’m moving out soon so do something about it. The new routers been sitting at the back of my tv collecting dust. The range and internet speed is so poor. You called my mum and said you’ll reach out to us. It’s been what 3-4 months and you haven’t followed up yet you have the audacity to take down my review because it hurts your feelings. DO BETTER!.

6 November 2024
Unprompted review
Direct Save Telecom - Head Office logo

Reply from Direct Save Telecom - Head Office

Good Morning,

Thank you for your post.

We are very sorry to hear you have had a less than positive experience. We have asked for the details of your account so we can further investigate the issues and ensure that we are doing all we can for our customers.

Rated 1 out of 5 stars

AVOID AT ALL COST! AWFUL SERVICE !

I’m moving house, and unfortunately I cannot get the same internet speed at the new house as I do now,
I contacted direct save on the phone.
Spoke to Claire and Daniel who were both rude and shouting on the phone, because I asked them to clarify their terms & conditions in regard to cancellations of service.

26 September 2024
Unprompted review
Direct Save Telecom - Head Office logo

Reply from Direct Save Telecom - Head Office

Good Morning,

Thank you for your post.

We are very sorry to hear you have had a less than positive experience. We have asked for the details of your account so we can further investigate the issues and ensure that we are doing all we can for our customers.

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