Kerry was very pleasant, very polite, and helped me with the upgrade from copper line to digital. She looked for a personal quote that suited my elderly Aunt, and was able to sign us up for a much imp... See more
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See what reviewers are saying
I reccomened you stay away from this scammer company. They told me there is no fee towards fixing my internet which needed a repair/switch but they decided to CHARGE £270 FOR A 3 MINUTE JOB. I was fo... See more
I have been with DST since 2007, so nearly 20 years. Kerry, who I spoke with today (30.Jul.2026) , was staggered. She was super helpful today and reassured me that my switch to fibre would be as pain... See more
Useful call explaining future strategy and outlining the options. A brief discussion around phone usage and they were able to give me an upgrade and reduced my outgoings. Very impressed, thank you Ker... See more
Company details
- #38 of 48 best companies in Internet provider
- #50 of 63 best companies in Internet Service Provider
- #33 of 49 best companies in Phone and internet services
- #74 of 97 best companies in Telecommunications service provider
Written by the company
Direct Save Telecom are here to help everyone save money on their broadband and home phone with free set up, free wireless router and fully UK based support teams. Not only will we save you money on your home phone and broadband you will receive access to our online discount club, free for the first year. A typical family of four can save a massive £1000 per year, or more depending on usage effectively making their broadband totally free with plenty left over.
Contact info
Direct Save House, Unit 2 Century Court, Tolpits Lane, Watford, WD18 9RS, Watford, United Kingdom
- 01923 709709
- customerservices@directsave.co.uk
- www.directsavetelecom.co.uk
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kelly was very professional and keen to…
Kelly was very professional and keen to have us connected with fibre broadband for our new home as soon as possible.
19 December 2025
Unprompted review
Reply from Direct Save Telecom
Good Afternoon,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Brilliant
Brilliant, easy to use service- confirmed that broadband would be sorted by Monday thank you
18 December 2025
Reply from Direct Save Telecom
Good Afternoon,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Excellent customer service from…
Excellent customer service from Kerry!!!! Was struggling to get broadband for a new build at really short notice and went above and beyone to accomdate my request for my urgent request. She even arranged a call back to me as was struggling to find someone to take recept of my parcel on delivery day, Highly recommend the service
17 December 2025
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Another Telecom Big Shark On the Market
For the last 6 years Direct Save Telecom is overcharging me for a Broadband speed they could not and cannot deliver.I was sold broadband advertised at Superfast 60–80 Mbps, but I have never received more than around 30 Mbps. I live in a rural area, and it’s clear these speeds were never realistically achievable at my address.
Despite raising complaints, and than forwarded to their so called: "escalation complaints"Direct Save Telecom refuse to accept any wrongdoing and have declined to refund the extra money I’ve paid for a service I never received.
Very disappointing customer service and misleading sales practices. I would strongly advise anyone—especially those in rural areas—to double-check guaranteed speeds before signing up. Please do Not be fooled by prices.
16 December 2025
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for your post.
When advertising speeds we must state the average speed across the package for the customers on that plan.
In this case the package you were paying for is our Superfast Fibre plan with an average speed of 35Mb. I have checked against the billing on the account and found you have been receiving the correct speeds and pricing.
Our average speed 63Mb product is called Superfast Fibre plus which has never been billed on the account.
If you have any more questions please do not hesitate to contact us on 01923 709709.
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
The worst company I have ever dealt with …
The worst company I have ever dealt with. My 90 year old father has been left with no phone service or internet service for at least 3 weeks. Awful customer service. Only contact via emails, I’m beyond cross with them. Never use this company as when you’re in trouble they do absolutely nothing.
Latest update is posted on trust pilot but no official reply to my father. So no idea if is his fault you’re dealing with. All show and no substance. This problem started on the 18 November. It’s now the 15th December with no resolve for a vulnerable man despite numerous complaints risen.
12 December 2025
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for your post.
We are very sorry to hear you have had a less than positive experience. Please let us know you account details so we can look into the issues you are facing.
EDIT: Following a review of the account it has been found that despite faults being logged and cleared according to Openreach (Cleared TR0000014261498
No Dial Tone: No dial tone 11/12/25 16:42:43 n/a) , upon another test run this morning it would appear a further disconnection fault has been found on the line. This has again been reported to Openreach for them to attend the fault in their local network. This has been raised as a welfare issue and been accepted. We will contact you with updates as soon as they are received.
They are very friendly.
12 December 2025
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Kerry was very pleasant and helpful…
Kerry was very pleasant and helpful giving me good information on a technical issue.
10 December 2025
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
I had a really good conversation with…
I had a really good conversation with Kerry.She was very polite and helpful
9 December 2025
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
explained all,very nice person.
8 December 2025
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Excellent customer service
I've only had a call so far as I am switching to Direct Save Telecom, with Kerry, and was amazed by how excellent the service is. I can't wait to go live with Direct Save, and can already say how grateful I am for the speed and care of the service receive this far.
9 December 2025
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
I've been with this company for years…
I've been with this company for years now, never any problems. Just renewed my contract with Kerry from customer services who was very helpful.
8 December 2025
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Great customer service experience
The person I spoke to kerry was very nice,helpful,and just good to talk to
8 December 2025
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
phoned me i was out of contraced but…
phoned me i was out of contraced but she got bill to sop the same
8 December 2025
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Less than transparent salesman
When I agreed to transfer from BT to Direct Save, I was told I would get a new router. I was surprised to receive a text from DS saying that a Virgin Media would install my new connection on the go live date.
When the VM engineer arrived on the go-live date he asked where the cable was, so I showed him the BT socket. It transpired that someone from VM installed a cable across my garden and left a coil of coax in the garden previously without any prior notice !
When the VM engineer found the cable he promptly installed a new box in the room.
When the router was connected to the box - no internet ! It turns out that DS requested the wrong router from VM and that DS have a business account with VM !! 10d later a VM engineer arrived with the correct router.
When I signed up it was not disclosed that Direct Save do not provide internet, BUT subcontract the service to Virgin Media.
Had I known that VM would provide the service I would not have bothered with Direct Save.
If I have a problem going forward, I have to contract Direct Save who in turn will have to contact Virgin Media which means a delay.
7 November 2025
Unprompted review
So easy to set up broadband
6 December 2025
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Well spoke to lovely lady called julie…
Well spoke to lovely lady called julie who was really helpful helping me out to set up my package for new broadband
2 December 2025
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Kerry was amazing today
Kerry was amazing today, very knowledgeable, highly professional and had the perfect product for my needs, thank you.
2 December 2025
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
As I am moving I needed a new broadband…
As I am moving I needed a new broadband provider and direct save answered the phone quickly and was very helpful.
28 November 2025
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
It’s been 3 weeks since I signed up…
It’s been 3 weeks since I signed up with directsave and I still have no working WiFi. They blame FNl but twice the engineers has come round and shown it’s a issue with directsave side but when I phone them I’m not getting much of a response otherwise I wouldn’t been writing this.
27 November 2025
Reply from Direct Save Telecom
Good Morning,
Thank you for your post.
We are very sorry to hear you have had a less than positive experience. Please let us know you account details so we can look into the issues you are facing.
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