Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed new sunglasses as I had lost mine. Went into Shirley direct specs, can park outside 👍 Met Gary who showed me a pair of glasses after I explained I wanted something different and big. I ab... See more
Company replied
Matt & Gary gave great service. Also suggested that my puppy chewed specs may be repairable - which they were! I suspect other opticians would simply insist a new pair would be required . . I deci... See more
Called in as a bit of an emergency as frames bought from another supplier a while back broke. Superb customer service from Gary at Shirley branch in the Midlands, who spent a good half hour trying to... See more
Company details
Information provided by various external sources
We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!
Contact info
United Kingdom
- sales@directspecs.co.uk
- www.directspecs.co.uk
4.9
Excellent
447 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Distance glasses
Easy to order on the Web site, nice choice of glass and swift delivery. A spare pair of glasses for the car.⁰
16 January 2024
Reply from Direct Specs
Hi Kathryn, thank you for your kind review. Great to hear you've had a positive experience of our online service!
Ease of ordering
The instructions made it easy for me as an older person who had never ordered specs on line before
16 January 2024
Reply from Direct Specs
Hi Geoffrey, thanks for your positive review of our internet service. We're really pleased to hear you found our website easy to use and look forward to receiving more online orders from you in future!
quite happy with product for the price…
quite happy with product for the price paid i paid
11 January 2024
Reply from Direct Specs
Hi Elaine, thanks for your kind review. We'd love to know how we could have achieved that extra star, so please get in touch at sales@directspecs.co.uk if you'd be happy to offer any more feedback.
Reply from Direct Specs
Hi Helen, thanks for your kind review!
The glasses arrivedand there just what…
The glasses arrived and there just what I ordered
5 January 2024
Reply from Direct Specs
Hi Nick, thanks for your kind review of our online service!
Reply from Direct Specs
Hello, Emily - thanks for your kind review!
The glasses were easy to order and came…
The glasses were easy to order and came quite quickly. Pleased with service and price
8 January 2024
Reply from Direct Specs
Hi Deirdre, thanks for your kind review of our online service. Great to hear you like your new specs!
Excellent service quick delivery
13 December 2023
Reply from Direct Specs
Hello Lynette, thanks for your kind review!
This company is a joy to order from
This company is a joy to order from. They don't do add ones which pushes the prices up like other companies. Glasses are excellent quality l was kept informed in texts about my order and they arrived exactly as l was told they would. Highly recommend
3 January 2024
Reply from Direct Specs
Hi Sue, thanks for your kind review of our online service. We really appreciate your recommendation and hope you're enjoying your new specs!
Reply from Direct Specs
Thank you for your kind review!
What a gem of a business
What a gem of a business! Lovely and helpful staff and whilst waiting to get my glasses repaired I found a great pair for me, which was not expected! Thank you and I’ll see you in the New Year
21 December 2023
Unprompted review
Reply from Direct Specs
Hi Denise. Thanks for your lovely review of our Shirley branch! We look soon to seeing you again soon.
I have ordered glasses 3 times and…
I have ordered glasses 3 times and everything the frames broke. They are brittle and made from inferior quality materials. Avoid this company completely.
20 December 2023
Unprompted review
Reply from Direct Specs
Hi, Jeff. We've checked our records and can't find an order in your name recorded with our branches or internet service. Please contact us at sales@directspecs.co.uk if you would like to discuss the issue further and hopefully find some clarity on the matter.
Reply from Direct Specs
Hello Jill. We're sorry to hear you're unhappy with your glasses. We do make the style and dimensions of our frames clear on the website, but unfortunately we can't guarantee that they'll be quite what you're looking for! If you'd like to discuss finding some better sized styles from our range, please get in touch via sales@directspecs.co.uk.
I waited for my prescription specs …
I waited for my prescription specs from my optician to arrive and took the glasses I purchased from you with me.
The glasses you have sent me are not what my prescription should be,they are twice as powerful as my pair from the optician,they tested the lens,and somehow they seem to have been a mix up,I filled in on line what the prescription said and also sent a copy of the prescription,the only way I can use the glasses is to hold the text around 6 to 12 inches away as the text becomes unreadable.
Regards Colin
11 December 2023
Reply from Direct Specs
Hi Colin. We're sorry to hear there is an issue with your lenses. Having reviewed your order it appears we need to clarify the prescription you require and to the check the pupilary distance submitted. Please contact us at sales@directspecs.co.uk so we can review your requirements and have your glasses re-made to the correct specifications.
Excellent customer service highly…
Excellent customer service highly recommended
13 December 2023
Unprompted review
Reply from Direct Specs
Hi Lynn, thank you for your kind review of our Shirley branch!
Fantastic service.Quality product,many…
Fantastic service.Quality product,many thanks.
8 December 2023
Reply from Direct Specs
Hello David. Thanks for your review of our online service, we're glad you like your new specs!
Very quick and prompt service and the…
Very quick and prompt service and the glasses are lovely.
5 December 2023
Reply from Direct Specs
Thanks for your review Margaret, great to hear you are pleased with your new glasses.
Best glasses repair shop in Walsall!
I went to direct specs to get my holiday sunglasses repaired, and the lady was so nice, professional with a super fast service as my glasses were repaired same day! I highly recommend this shop for Glasses repair, I will definitely be going back to get my prescription glasses repaired :)
5 December 2023
Unprompted review
Reply from Direct Specs
Hi Renee, thanks for this lovely review. Your kind words will be passed on to Clare at our Walsall branch!
Faultless
Excellent easy fast service as usual 👌. Never had a problem in any dealings with the company and do and will continue to use them.
24 November 2023
Reply from Direct Specs
Hi Frank, thanks for this kind review!
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