Direct Sports Reviews 

3,548
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery times and highly competitive prices offered across a broad range of sports gear, making it very convenient to find what they need. Shoppers often mention that browsing the website is simple, placing orders is entirely straightforward, and purchases usually arrive promptly in good condition. Some reviewers were not happy with unexpected sizing discrepancies and frustrating delays or high fees when trying to return items. A few other people also felt that certain product specifications were inaccurate, or noted that delivery carriers occasionally mishandled their packages.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and sizing. While many customers are happy with... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Price

Reviewers highlight positive aspects of price, noting that items are often the lowest cost available online... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between shoppers. While many... See more

Service

People report positive experiences with service, highlighting fast and efficient handling from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not so much a purchase, more of Direct Sports' super help when, after 5 months during which I hadn't opened the box of shoes, I realised (just before cutting the tags off!) although the box stated siz... See more

Rated 5 out of 5 stars

It was a straightforward purchase. The shoes were the lowest price I could find at the time. Delivery took two working days and was delivered by Royal Mail using the 48 hour tracked service. The box w... See more

Company replied

Rated 5 out of 5 stars

Amazing deal got the racket I wanted at the grip size I needed! Payment options offered are fantastic too you got PayPal which comes with all of its offerings, the racket itself was dispatched and... See more

Company replied

Rated 5 out of 5 stars

Ordering and communication all straight forward. Competitive pricing. Delivery is extra but made clear. Good range. I ordered 4 rackets for decision to be made for 1, returning the other 3. For d... See more

Company replied


Company details

  1. Running Shop

Written by the company

Direct Sports, Racket sports, Running, Hockey & specialist shoes


Contact info

4.1

Great

TrustScore 4 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(3,548)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great website and great purchases!

The two Babolat skirts I bought were absolutely perfect. I’m a big fan of their all court tennis shoes and this was a first in their clothing but a great fit, very comfortable and nice fabric! Lots of choice on this website for all things tennis so I will definitely be buying from them again! Delivery was quick too!

13 October 2025
Unprompted review
Rated 5 out of 5 stars

All Good

Correct item arrived in perfect condition. I only paid for standard delivery but it arrived really quickly.

7 September 2025
Unprompted review
Rated 1 out of 5 stars

Wouldn't offer to return trainers after 1 day

Trainers Yonex too small. Only tired on 2 times for 2 minute. Never knelt down or went outside. Literally walked up and down hallway. Had socks on as well. Returned for a larger size but company sent them back to me saying not fit to resell ?? I only had them on for 2 minutes x 2 times to try on. Would never buy of these again. If I could post photos I would do. You say i said i had worn them around the house 100% i never did, i tried them on a couple of times for only a minute or two.

21 August 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi Selina,

Thank you for your feedback.

We do advise at the point of purchase on our site to go up at least half a size with Yonex shoes as they are small fitting.

From the notes on your order, I can see you had contacted us to advise you were wearing your Yonex Power Cushion 65 X4 Badminton Shoes (White) Size UK 4.5 around the house to wear them in as they were quite tight for you. We did advise that should your shoes show signs of wear if you did return them to us, we wouldn’t be able to accept them from you. Your shoes have been returned to you as they were creased and marked around the ankles. We cannot resell these shoes in this condition.

Kind Regards,
Direct Sports

Rated 5 out of 5 stars

Excellent customer service with squash racquet exchange

Adult son put ‘squash racket’ on his birthday wish list. I picked one in my price range I thought suitable and ordered. Prompt delivery as promised. Gifted said racquet which was received with raised eyebrows. Not the ‘style’ he had in mind. Telephoned customer service team and spoke to Rebecca who was very helpful in assisting me with an exchange for one of son’s choice. Received emailed post label and was able to return original one for replacement without incurring additional costs myself. Replacement racquet posted to me on receipt of original being returned. Delighted customers.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

excellent service

Shoes were the lowest price I could find online and then the service was excellent, email updates and super quick dispatch and delivery, couldn't ask for more.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Fast Delivery with good comms

I was a little wary about ordering from here as I had never heard of them before. However they had exactly what I was after at the best price. Delivery was superquick with a good selection of delivery options; most of us know by now that delivery firms in different areas have varied levels of service, being able to pick one that I know works great in my area helped sway my decision. Good comms via email throughout. Item turned up in perfect condition with helpful shipping note. Very impressed and will definitely use again.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Purchased 2 packs of K Swiss white…

Purchased 2 packs of K Swiss white tennis socks.(for all racket sports +)3 pairs per pack..very good quality at a good price..quick delivery. Well packed and updates by email/text.very good service from Sports Direct .

4 August 2025
Unprompted review
Rated 1 out of 5 stars

Very dissatisfied

Very dissatisfied, dropped a badminton raquet off at the wynyatd facility for a restring. Was told 24 to 48 hours yet I am still awaiting an email for collection over a week later. Terrible customer service to say the least.

UPDATE- Despite direct sports response. Having reviewed my email chain I can confirm there was no email received informing that the restring was complete. The only correspondence was on the 5th of August for the order confirmation.

12 August 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,

We have no outstanding restrings. I believe yours will be the 1 remaining racket we have waiting here, which was completed on 5th August. An email was sent to the address you left with us when you dropped your racket off letting you know that it was ready for collection.

Kind Regards,
Direct Sports

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery, arrived before stated delivery date, products priced really well compared to other tennis sites

6 August 2025
Unprompted review

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