www.disneyplus.com Reviews 

987
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 294 reviews, most reviewers were let down by their experience overall. People frequently struggle with logging in, dealing with frustrating technical glitches, endless verification loops, and unexpected error messages across their various household devices. Customers also report constant buffering, frequent freezing, and poor video playback that make the application nearly impossible to use smoothly on a daily basis. Consumers mentioned that canceling the active subscription or attempting to contact customer support is unnecessarily complicated, slow, and deeply frustrating. Reviewers also felt that the platform's heavy pricing structure, unexpected extra charges, and excessive ad frequency detract heavily from the overall user value and experience.

What people talk about most

Subscription

Reviewers mention negative feedback about subscription, highlighting strong dissatisfaction with hidden... See more

Service

Consumers find service to be deeply frustrating due to constant buffering, login failures, and technology... See more

User experience

Customers consistently note negative experiences with user experience, reporting severe frustration regarding... See more

Application

Users describe negative interactions with application, highlighting frustration over persistent login... See more

Website

People report negative experiences with website, highlighting frustrating login loops, verification code... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Signed up to 6months @£4.99....been a customer before...booking system took my money quickly enough, immediately emailed an agreement which required no action or comment from me...and then . while com... See more

Rated 1 out of 5 stars

If there were zero stars, Disney would get them. My credit card was hacked so I had to cancel it immediately. I tried to get my account number so I could use my bank's bill pay. I was told that: the... See more

Rated 1 out of 5 stars

Absolutely incredible, probably the worst vibecoded webapp in existence. Since 2 years now they never got a single one of all the various login issues sorted out. Once more I am stuck in an endless lo... See more

Rated 1 out of 5 stars

absolute waste of time and money, and waste of a broadcasting rights wimbledon. Being in NZ I had to get Disney+ to watch wimbledon this year, we predominantly enjoy the doubles and mixed doubles.... See more


Company details

  1. Movie streaming service
  2. also in
  3. Film rental store

Written by the company

Stay updated about Disney+: the ultimate streaming destination for movies and shows from Disney, Pixar, Marvel, Star Wars, and National Geographic.


Contact info

1.2

Bad

TrustScore 1 out of 5

987 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.2

All reviews

(987)

445 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This app is b*******

This app is b*******. They make you watch ads. The ad timer never reaches the end of the ad time they assign you to watch. If you wait for the show to just restart it goes back to the title screen. Then makes you watch the same in 3 seconds or so of the show you watched before the ad break started. Then makes you watch another ad break. Which never reaches the end of the time they assign you to watch ads leaving 2 seconds on the ad timer every time. If you back out and restart your show. It makes you watch again the same 3 seconds or so of your show before starting another ad break. It's never ending over and over and over watching ads that never reach the end of the ad timer so you can't continue your show.

28 September 2026
Unprompted review
Rated 1 out of 5 stars

Unacceptable NHL experience on Disney+ Europe – Completely ruined

The transition of NHL.TV to Disney+ in Europe has completely ruined the experience for hockey fans. The platform treats live sports like a basic movie catalog and lacks essential features that we previously had on DAZN.
There is no option to filter or select your favorite team, making the interface a chaotic mess. Even worse, the on-demand replay system is broken; unless you manually add a game to "My List" before it starts, it disappears from the platform entirely. On top of that, there is no spoiler protection.
We are paying premium prices for a heavily downgraded sports product. Disney+ needs to fix the sports UI and restore proper on-demand archives immediately.

30 September 2026
Unprompted review
Rated 1 out of 5 stars

Cheats

Trying to cancel subscription can’t find how too yet
Don’t go near this outfit , so easy to sign up , impossible to leave

28 September 2026
Unprompted review
Rated 1 out of 5 stars

Unjust censorship and the deletion of fans work

It is unacceptable for such a massive company to treat the community that supports it with such indifference. Disney’s copyright policies on social media platforms completely crush the passion of independent creators. Instead of supporting fans who spend hours crafting original edits, multilanguage clips featuring cartoons and movies, or tribute content out of pure love for these stories, the company chooses to ruthlessly delete their work.
​This behavior demonstrates a total lack of respect for the artistic effort, originality, and creativity of people who pour their time and heart into their work. Rather than fostering creativity, fans are met with automated takedowns and blocks completely ignoring the fact that this content actually adds value and popularity to the brand. Creators deserve support and a fair environment, not censorship and automatic rejection simply for expressing their passion.
​I do not recommend the Disney app.

28 September 2026
Unprompted review
Rated 1 out of 5 stars

So dang greedy

So dang greedy. I can't even use my account at me and my girlfriend's place when going back and forth, let alone my house and apartment in different states when going back and forth. It's not like I'm actually sharing it with anyone. Recommend not going w/ Disney+ if deciding between providers.

25 September 2026
Unprompted review
Rated 1 out of 5 stars

Awful!

Awful!! I pay the monthly subscription and I get 2 or 3 ads per episode??
Never subscribing it again

22 September 2026
Unprompted review
Rated 1 out of 5 stars

I have nfl package for my bar 2700 a…

I have nfl package for my bar 2700 a month btw. I have prime, cnbc cant say (peaco$%), disney, Hulu and ESPN +. I get thursday through prime, I get sunday night and college thru cnbc....... I have Hulu, disney and ESPN + and these dock luckers won't let me watch the game. I pay them 24.99 plus fees and now they want anther 30$. Nuck disney they are scumbags.

21 September 2026
Unprompted review
Rated 1 out of 5 stars

Terrible App

Terrible app. Just trying to sign in, I can't even use my password, no option to. Once I finally get something to watch on the screen, I can't even hear it, and that's with the volume all the way up. Furthermore, there's times where halfway through the movie, it will stop and continuously start loading, even when the internet isn't out whatsoever. Truly awful.

9 September 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. Extorting money from people by hiding what you are sighing up to! Making the information deliberately opaque so you think you can cancel anytime (they actually say that in a quote) However, in reality it’s a year’s subscription! It is NOT made clear. There is no online help so you have to sit in long chat / phone queues to be told the terms were made clear and there is nothing they can do to cancel - which of course they could if they had a decent ethic and customer service. Furthermore, if they had a good service with decent content they wouldn’t need to resort to these underhand extortion tactics to gain revenue! Please be warned. Avoid all costs.My advice is do not sign up. Ever. Go with a better more reputable platform. Rue the day they ever crossed my path..

18 September 2026
Unprompted review
Rated 1 out of 5 stars

Terrible with log in and log out

Terrible with log in and log out. The technology issues often make the streaming service inaccessible which then makes the subscription not get being used. Worst service I've seen for this. I can be waiting 20 minutes for an email and resent one and it's literally no where in my emails.

18 September 2026
Unprompted review
Rated 1 out of 5 stars

Sick of having to keep updating household.

So sick of having to keep updating household. All I have is two fire TVs & a sky box. Very rare if ever stream two at a time. All on the same Wi-Fi. Never leave the house. Cleared any other devices on the website, yet still have had to update the household three times in the last two weeks. Getting ridiculous.

15 September 2026
Unprompted review
Rated 1 out of 5 stars

Company is abhorrent. Although customer service is very helpful

Customer service is very helpful but why do I have to call them 3x a week to log into my account. This business is run by shiesters who profit off the time you aren't watching. They then log you out. Then you will be locked out and not able to log in again until calling a representative. However you WILL be charged. Disney is a predatory company, i bought disney+/hulu. My account was down for 4 months geuss what i paid for and couldnt get back regardless of their failings to fix the problem or spend money on a functional login. Wait are these the same people suing drama depts at high schools for infringing "copyright" They keep buying all the titles you love and holding them ransom. Before long you wont own any movies. Do yourself a favor and check if your local library has a movie FOR FREE before giving these scumbags your money, burn it to a hard drive and keep it, not illegal unless you sell it. But hey if you have an hour a week to spare, and like dogshit products for a premium price then spend with these sleaze bags. If I could give negative stars I would. Disney is a hallmark of America's downfall. Also Walt was a literal nazi. Not a sympathizer but an actual nazi.

12 September 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SERVICE

DO NOT USE THIS SERVICE.
You will be paying for a service that does not work, customer service is a joke and no compensation or care is given. pathetic

15 September 2026
Unprompted review
Rated 1 out of 5 stars

the worst UX and flow I ever seen

the worst UX and flow I ever seen. tried to log in in a different country, straight up tried to steal more money from me instead of explaining I have another service subscription.
came back to my home country and guess what?? they tried to steal money from me again
some old Disney, always stealing

13 September 2026
Unprompted review
Rated 1 out of 5 stars

Disney are money hungry

Disney are money hungry and make it near impossible to log in have the time with any minor inconvenience, something I spend this much money on shouldn’t be so terrible to work around problems. Actually a terrible app and terrible support from them. Do better

13 September 2026
Unprompted review
Rated 1 out of 5 stars

Naughty

Naughty, signed up with a 'cancel any time' contract. Ive just tried to cancel after 5 weeks apparently I signed up for 6 months and my subscription will be cancelled at the end of the 6 months period, so now I am paying for 4 months that I don't want. Never again. Very sneaky. I don't appreciate feeling duped. Goodbye Disney plus forever.

12 September 2026
Unprompted review
Rated 1 out of 5 stars

The most greedy evil company ever

The most greedy evil company ever. Constant non stop adds and they trick you into a 6 month contract they say you can cancel but when you do it says you'll continue to be billed until the end of the 6 months no matter what. Evil, corrupt, greedy. Worse then even Netflix.

11 September 2026
Unprompted review

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