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Divert Reviews 

409
•
TrustScore 5 out of 5

4.9

Waste Collection Service
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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely helpful, friendly, and consistently quick to resolve any customer service inquiries or logistics needs. People also highlight the reliable waste collection service, noting exceptionally reasonable pricing, prompt communication, and a completely seamless, painless setup process. Some reviewers were not happy with occasional missed collections, unfulfilled scheduling promises, and delayed services causing significant operational inconvenience. A few consumers also mentioned frustrating difficulties reaching management, experiencing repetitive communication loops, and facing a distinct lack of urgency regarding unresolved service issues.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting the office team's efficiency, helpfulness, and... See more

Service

Consumers find service to be a source of great satisfaction, frequently praising the reliable, efficient, and... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting the helpful and efficient... See more

Price

People report positive experiences with price, highlighting that rates are more than competitive and... See more

User experience

Clients share positive opinions on user experience, describing the whole process as very smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed to dispose of a bed and large mattress. From the initial enquiry to the collection was seamless. Great communication and guarantees that the item would be disposed of correctly. Competitively... See more

Rated 5 out of 5 stars

After sending an initial enquiry I was contacted very quickly by Ben who was extremely helpful and guided me through the process really well. He responded to all questions very quickly. After being pa... See more

Rated 5 out of 5 stars

After spending months using brokers to find the correct waste company for our business, finding Divert was a total delight. Pricing excellent, setup quick, personalised, and painless. Top marks... See more

Rated 5 out of 5 stars

Signed up in August, after a few sales calls from Lisa. I explained my frustration with my current provider and Lisa ensured, DIVERT has all their own depots and lorrys. Nearly 5 months in and... See more

Company replied

Company details

  1. Waste Collection Service
  2. Waste-Management Service

Contact info

4.9

Excellent

TrustScore 5 out of 5

409 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(409)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

First Class Service!

A great experience from beginning to end. Elliot couldn't have been more helpful ensuring a seamless transition from our previous supplier. First class service!
Many thanks.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Go for it

Good service. Kept me informed at all times. Collection was easy and smooth, friendly and helpful service helped a lot. Strongly recommended.

20 March 2024
Unprompted review

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