DKAVS Reviews 

Darren and Paul were so courteous clean and polite! They completed the job in no time and made no fuss.

Had a warranty repair through Richer sounds for my tv.
Paul and Darren at DKAVS arrived at the time specified and carried out the repair with no problems at all, very efficient.

I sent in my damaged camera for a repair and received a quote back for the work. I paid in full. The next day I received an apology text from DKAVS' unmonitored no-reply number saying they are sorry but one of the parts for my repair was backordered and would not be available for over 2 months. I called them and explained that 2 months was too long for me to wait, and had I known the repair would take so long I simply wouldn't have accepted the repair quote. I asked to cancel the repair, have my money refunded and please return my camera. I spoke to ANDY in the camera department and he was quite straightforward, said of course he would cancel the repair, sent the refund request to the accounts department, and promised on a recorded line I would have my refund processed that day by 17:00. The refund never came through. I followed up in writing to several people in the company, reiterating my request for a cancellation and refund - and never received a single reply via email. I called several times and was passed about by various employees. I finally spoke with a man named ROBERT who refused on a recorded line to disclose his surname or job title. He accused me of "harassing his staff" by trying to seek the status of my refund, and said he was putting a "hold" on my refund being processed until he was assured by Panasonic that they would accept the returned parts DKAVS had ordered for my camera repair. I reasoned that his transaction with Panasonic Spare Parts department was not my liability. I had paid for a repair which I expected to be dispatched within days, and it wasn't until I'd paid that DKVAS changed the repair time to end of summer (August 22nd). I am well within my consumer rights to cancel a service when the terms of the agreement have changed after payment.
Robert was argumentative, belligerent, abusive and needless to say at no point did he dare apologise for my experience, the delay with my repair, or the hassle that I had to undergo to chase the status of my refund, which I was promised by DKAVS would have processed the prior week by 17:00 close of business.
It has now been over a week and I have finally received my camera back from DKAVS. It is untouched and has not been repaired. Yet DKAVS still refuse to refund my payment for the repair.
I have raised this incident with Panasonic UK recommending they immediately open a review of this business as their authorised repair company. I have recommended that ROBERT needs urgent job training to help him meet the demands of his role in customer service.
I will avoid this company in future and urge anyone with a Panasonic repair to not make any payments until they have confirmation in writing for the availability of the parts and a firm repair date. I have been completely misled and now embezzled by this company and have suffered great distress at the time I've had to spend chasing them for this refund, which to date is still outstanding.

Great service from Richard, who came to exchange our TV today under warranty. Polite, friendly and professional. Thanks!

Easy to deal with fast service and reasonable prices

2850093 Job number.
My TV screen needed replacing- from my first phone call dkavs kept me up dated and arranged an appointment at my convenience to replace.
Darren was the engineer and , as promised, phoned before arrival.
He was professional, polite and tidy - thank you!😀👍

I was referred to this company via John Lewis, due to my parents extended warranty on their television. Despite five previous attempts to fix their television, by a well known failed company based in Essex.

Fortunately, my parents received exceptional professionalism and service from Paul. He was fast and efficient, in his approach and repair. I cannot recommend him and his company more!

I recently had a warranty repair of my LG OLED TV, bought through John Lewis. DKAVS was called out to diagnose the issue and perform the repair. The engineer knew fairly quickly what the issue was, and placed the relevant parts on order. It's worth noting that I've had problems with this TV from day one, so having the reassurance that he knew what might fix it was worth a lot to me.

The parts arrived in short order, but because I was travelling, it was necessary to reschedule the follow-up a couple of time. The team was very accommodating, and it was no trouble to find a date that finally worked for us. When the new engineer came out to install the parts, he was also very competent, and performed the repair quickly. The whole repair took less than an hour, and so far, I've had no issues. Very impressed with the professional service, and would highly recommend them.

Great experience! They fixed more than I asked for! Reasonable price and they work extremely fast! I couldn’t believe how quick I received my camera back!

Thank you so much to the team, you did an amazing job and I will definitely use your services again in the future!

Excellent service. DKAVS replaced the lens of my Lumix DC TZ90 camera. They were communicative throughout the process and all staff I dealt with face to face, by telephone and over the Internet were very friendly and helpful. The repair was done quickly and a fair price charged. Extremely happy with the service I received.

From the start everyone we dealt with was excellent and we really felt they were interesting in sorting the problem.
The level of service we received was exceptional and is hard to find these days, so a big thank you to all and in particular Andy

Sent them my Lumix fz82 as it was not functioning properly. Turned out it was my fault. I must have inadvertantly hit a button that changed the function. DKAVS quickly found the problem and reset it to normal. Returned camera quickly without charge, just the postage cost. Every one there is so helpful

My Panasonic DMCFZ330 was referred to you by Wex of Norwich, thank you for a speedy repair.

Dreadful service from DK AVS. My Lumix camera which had a well known fault was sent for a warranty repair. They said it was normal, no fault found and wanted to charge over £23 to return it to me. Panasonic ended up paying this. I returned it to John Lewis and they immediately saw the fault and refunded me in full. Beware, read the bad reviews this firm on here and Google.

Very impressed with the speed of service. Dropped my Home Theatre System off on Tuesday, estimate received Thursday, repaired and ready to collect Friday. I couldn’t have asked for better service.
Already recommended to friends.

Darren visited to fix a Sony TV under warranty. Darren was excellent, he was extremely professional, courteous and fixed the issue in under 30 minutes.
Brilliant service.

My Nikon camera was damaged under an extended warranty with Domestic & General.
DKAVS sent me a replacement while they received the spares from Nikon!
The staff were responsive and courteous.
I'll definitely be using them again!

My 2 year old camera has sat on their shelf for 9 months…… no spares so £350 of camera is scrapped due to lack of a 10p plastic ring to go around the shutter button.

Camera was working fine but they say it has signs of water inside so beyond economic repair …..asked them just to fix the missing shroud for the shutter button but they now say 9 months since they put it on the shelf that the manufacturer has discontinued it so spares have run out.

So frustrating. … they are the manufacturers rep so no one else to get parts from.

I will never buy Panasonic lumix again….fragile camera and poor aftercare service.

DKAVS have responded below….. sadly I disagree with the way they feel. I can’t find their very last paragraph on the original email trail about my option to consult Panasonic.

It seems that in fact as there was an indication of water having got past the battery case seal they would not repair it under any circumstances, which also was not said before.

Date of manufacture bears no correlation to the date it was sold …. I bought it from a very large uk retailer and it was just about 2 months out of their 2 year warranty when I sent it for repair.

My experience remains poor….. apologies to them if they feel offended by my view.

Darren the engineer was on time , very knowledgeable. He went over and above 5⭐️
Diagnosed and fixed the fault quickly on our Samsung Tv
Highly recommend and will call again if I ever need to.

This review is about DKAVS role as LG's service engineers in my area.

I contacted the manufacturer (LG) to arrange an in-warranty repair for my fully registered TV. LG asked that I send a picture showing the issue, so I sent a picture and a video. LG confirmed they received the info and that my TV would receive a warranty repair within 14 working days They said an engineer would be in touch to arrange the collection/visit and that there was nothing else I needed to do.

DKAVS's idea of a arranging a visit was to demand I send them pictures of TV's rating plate, more pictures of the issue and a copy of my receipt, otherwise the booking would be cancelled even though in their words "... I know you may have sent these already to LG but we always ask them for our records."

I contacted DKAVS who said it was the fastest way otherwise they would have to conduct a visit to see the problem and that it was booked for an in-home repair. I told them I was unhappy with their customer service approach and I was told I can raise the issue with LG but they do all LG's repairs in the area so I would be sent straight back to them - She was right and that is another reason to write this review. I did go back to LG who said the information I provided would again be passed on the the engineers - A week later the engineers told LG they were unable to arrange a booking for the repair. So the email was right about cancelling my repair if I don't give them documentation for their records.

This company has terrible customer service and is dishonest in its dealings with customers. They have intentional delayed my repair and flaunted their position as sole providers in the area for LG to disrespect my rights as a consumer.