DKAVS Reviews 

A faultless service from Team DKAVS. Everyone I've been in touch with by phone/email (Lydia, Roy, David) has been kind, friendly and helpful. The tracking service is brilliant for checking the progress and despatch of the repair. DKAVS is a company whose personnel go above and beyond. I'm grateful to be reunited with my camera in full working order in a speedy turn-around time. Many thanks to all!

Very friendly & professional team - thanks for sorting out my broken Sony TV as quickly as you did 😊

Fantastic service, friendly and immediate contact to ensure I got the best outcome on my Panasonic Lens repair. Dave rang me to explain the situation and was always available to follow up and bring it all to a more than satisfactory solution.

Had a fault with our Sony TV which had completely died. We took it in on Thursday and paid £25 upfront payment for them to diagnose on site. Next day all repaired with at no extra cost, ready for collection. Brilliant service, very nice people to deal with, would definitely recommend.

I use my camera for work therefore was very upset when it stopped working. Fortunately I have this insurance and the company could not have been more helpful. Filled in a form online, got an email explaining what to do and I was able to talk to Heidi when I was unsure about anything. As this was requested asap due to work needs, I received a phone call to say that as it would take a while to fix my camera they would send me a new one by special delivery. This was received the next day. Well done and thank you for the super fast turn around.

I sent two Sony RX100 cameras to another company who said both were unrepairable. DKAVS fixed one in a week and the other in 3 weeks after sourcing parts.
Top service!

Had a faulty Sony TV and DKAVS were Sony's partner for the replacement. I was kept informed at all stages by DKAVS and when the team came out to replace the TV they were very friendly, professional and courteous. I would have no hesitation recommending their services! Great job :)

Not a very good experience lack of communication, Spent a lot of time waiting for them to answer the phone not good do not tell you how long it will take my experience Was poor. cost £8.95 to send it, And £10.80 to return without the repair being done.
Please may I correct you I posted my camera on the 22nd August 2022 it was guaranteed to be with you by next day delivery you received it on 23 August and signed for at 8:41 AM not on the 26thYou did not look at my camera until Tuesday, 30 August 2022 I phoned up every day for an update stop

This is the third time I have used this Company for camera repairs or cleaning and each time they have exceeded my expectation through being fast, thorough and adaptable. I cannot recommend them enough.
Steve

I was told by a previous company I enquired with that my Sony DVD type camcorder could not be repaired as spares were not available.I contacted DKAVS and got it repaired and returned in just over a week.

Panic in south of France
I have used DKAVS before on a service basis but, after near disaster last night following an extreme French thunderstorm, the calm and valuable advice given in an online chat with Nicklaus was clear, helpful and unambiguous. He showed great patience in putting my mind to rest and telling me the best options available with clarity and consummate skill.
I could not have wished for better.

I handed these guy my sub to have a look at and repair if able too, after 3 weeks no communication at all, when I chased them up I still got no communication back. So I attended the shop on 3 occasions for any updates. After them having my sub for 3 weeks, I again attended the shop to collect my sub, as I was fed up waiting for any fed back, I was then told they couldn’t repair it due to parts being unavailable, and it was basically to old to be repaired. They charged me £20 to just keep my sub and not even open it up to have a look, because If they did they would have seen it was a common and very easily fixable problem, 3 days later I took my sub to an independent repair shop, within the week it was fixed with a very minor issue, using generic parts which you are able to purchase anywhere. Would love my £20 back due to having my time wasted, and them not even looking at property!

We received an incredibly professional and swift service from Darren who visited our home to repair our Samsung TV as part of our John Lewis guarantee.
Couldn’t ask for more!

Greg and Steve were very helpful and sorted my tv while I waited

Paul had very good customer service and fixed my tv in minutes. Excellent service.

Excellent speedy service. Sent on the 10th repaired on the 11th returned on the 14th,

Steve at DKAVS has been superb. I was passed to DKAVS by John Lewis, and from the first conversation to the last they have been clear, reliable, honest and professional. Really impressive.

I have received excellent service at lightening speed.

I sent my Panasonic Lumix DMC-FZ330 camera for repair, posting it on a Tuesday afternoon. It was repaired on the Wednesday and back with me fully working on the Thursday morning! I am delighted and grateful to our local camera shop for recommending DKAVS.

Some people have complained about communication but I found that it was excellent. An email was sent when the camera was received and when the estimate was ready. There is then a link to a page where you can track the repair. The only addition which would have been helpful would be notice that the camera had been dispatched back to me.

Thank you DKAVS

On Tuesday 4th January we had 2 engineers come to replace our 65” LG Oled screen, they were both very professional & the covid safety precautions they carried out were flawless. They quickly & carefully removed the tv from my house and completed the repair outside. Brilliant service! The TV was off & back on the wall in less than 20 minutes. Would highly recommend. Thanks again to him & her (didn’t catch their names) 5*****

Just had a replacement OLED screen for a LG OLED65C8PL fitted. The fitters Ellie and Ryan were excellent, called early and came on time and did the replacement in under 30 mins! (This was part of a Richer Sounds warranty)