I placed an order for a game key (Solasta). 24hrs later, the order had still not gone through. I received an email cancelling the order. Here is the text of the email: "We would like... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a game in 2019 (activation code on Steam). Then suddenly got a message from Steam in 2022 saying the game had been removed from my inventory. When I contacted Steam support they said the activa... See more
Very good experience buying here. Quick delivery and everything. I have had a couple issues which have been sorted out quickly and even better than I expected and wouldn't think twice before coming ba... See more
Company replied
i bought a key. after 5 hours of "waiting up to 30minutes for your first order" i havent got my key. order needs to be "verified by the team". i asked them to cancel, and besides being supposedly 2... See more
Company details
Written by the company
support@dlgamer.com
Contact info
94100, Saint maur
- support@dlgamer.com
- www.dlgamer.com
3.3
Average
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DLGAMER
Glad that you are happy with the speed of the service
Quick and easy customer service!
30 January 2022
Unprompted review
Reply from DLGAMER
Thanks you very much for your review Dr. Pepper !
Hope to see you back soon :)
DLGamer Staff
Reply from DLGAMER
Thanks for the 5 stars review Viktor !
Reply from DLGAMER
Thanks a lot !
See you soon on DLGamer
game key works, KYC sucks
game key worked as expected but i dont appreciate the requirement to disclose my phone number, or these repeated emails asking for this review. i am only here now to shut you up
28 December 2021
Reply from DLGAMER
Hi J.,
For the moment, the phone verification is the best and only way to have secured transactions on our store. But we are currently working to find an alternative solution
We are sorry that the truspilot email annoyed you. Note that it is important for us to get some of our customers feedback to improve our service in the best way.
We hope this doesn't affect your experience with us too much and that we will have the opportunity to see you again on DLGamer
There was an Issue with my order
There was an Issue with my order, however they responded really quickly and solved my problem with profesionality, definitely would recommend
27 December 2021
Reply from DLGAMER
Hi Antonio,
Thanks for the review and the recommendation.
Hope to see you again on DLGamer
First time that I've used DLgamer
First time that I've used DLgamer, was a simple and easy to follow process until I got the game.
26 December 2021
Reply from DLGAMER
Hi Paulo,
Thanks for the 5 stars review ! Hope seeing you soon on DLGamer.
Happy holidays in the meantime :)
DLGamer Staff
Impeccable customer service
While I didn't receive my game code immediately, customer service informed me about the problems with getting the code, gave me frequent updates and resolved it in a very timely manner.
23 December 2021
Reply from DLGAMER
Hi Zach, Our customer service thanks you for the review. 😊
We hope you enjoy your game!
See you soon on DLGamer
The verify process is long
The verify process is long and quite exhaustong, but you will get your key in like 1-3hrs.
23 December 2021
Reply from DLGAMER
Hi Martin, thanks for the review.
1-3hrs is a bit too long isn't it? 1-3 minutes is better 😉
Hope to see you again on DLGamer
Reply from DLGAMER
Thanks for the review Luis.
Have fun with your game !
cheap keys always work a+
16 December 2021
Reply from DLGAMER
Thank you for your feedback and your trust.
See you soon on DLGamer
order canceled yet still payed
i tried to buy the demon slayer game yet they said the order was canceled and refunded
after a2 and a half weeks i see that im being charged for this game at the same amount!
my credit card company tell me that the payment went thru even tho i didnt get the product.
i send a massage to them and still havent got an answer.
really hope they will replay to me cause this is really frustrating.
12 December 2021
Unprompted review
Reply from DLGAMER
Hi,
We have just replied to your email redarding this issue.
We are deeply sorry and we will solve this quickly.
DLGamer Staff
Reply from DLGAMER
Thanks for the feedback!
See you soon on DLGamer.
Reply from DLGAMER
Hi,
Thanks for the 5 stars.
Have fun with your game !
Great deal, no issues.
Got a great deal on a game and I had no issues with my first time using the sight. No complaints here.
3 December 2021
Reply from DLGAMER
Thanks for your feedback.
We are glad that you are satisfied with our website
DLGamer Staff
Everything worked perfectly
1 December 2021
Reply from DLGAMER
Thanks for the review Manuel.
Have fun with your game
Reply from DLGAMER
Thanks for your feedback Nikola.
Hope to see you again on dlgamer.
I was initially suspicious but now happy
I was initially suspicious by the level of information required for a simple steam code transaction, but I received the ordered keys promptly and they were as ordered.
While a high level of security was required (needing a code sent by text) this has in hindsight reassured me of the site's legitimacy.
29 November 2021
Reply from DLGAMER
Hi Josh,
The security of transactions is just as important to us as the satisfaction of our customers. So thanks for your feedback.
Have fun with your games and see you soon on DLGamer!
Good support
26 November 2021
Reply from DLGAMER
Thank you for your comment. We are pleased that you are satisfied with our customer service.
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