Dmvans logo
Visit website

Dmvans Reviews 

257
•
TrustScore 4.5 out of 5

4.5

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and friendly approach, making the buying process smooth and easy. Many people highlight the exceptional service received, noting the team's efficiency and willingness to go above and beyond. Reviewers also found the vans to be as described and often available at competitive and fair prices. However, some customers also noted significant issues with the vehicles, experiencing mechanical problems shortly after purchase, such as engine knocking or warning lights. A few other people also felt that customer service was poor, mentioning rude interactions, a lack of support for vehicle breakdowns, and unmentioned damages.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, friendly, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the brilliant and professional... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their new... See more

Price

Customers had ambiguous experiences with price, with many reviewers finding prices to be fair, competitive,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting efficient, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to sell a Transit van for a friend who had a life changing accident,called in to DMVANS Nr Great Missenden spoke to Shan and he arranged 2 employees to come and view it.It was test driven photos t... See more

Rated 5 out of 5 stars

I dealt with Chris while looking for an electric van. He was really friendly and personable and a pleasure to deal with. Ended up finding the perfect van at the right price point and the whole buying... See more

Rated 5 out of 5 stars

The Van was a really good deal to be honest. But there was a small issue that came up in the days after purchase. The customer service to remedy it was really good and the issue has been sorted to a h... See more

Rated 5 out of 5 stars

The guys here were amazing!! Honestly they went above and beyond to help us. Would highly recommend. Very competitive prices we travelled over 70 miles just to buy from them!!! Van is just what we be... See more

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

257 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(257)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Just sold my van to DM Vans

Just sold my van to DM Vans. Very fair and straightforward experience. Gave me a price and the transaction completed in minutes

21 March 2025
Unprompted review
Dmvans logo

Reply from Dmvans

We sure try to make the process as smooth and quick as possible, thank you for choosing DM VANS

Rated 5 out of 5 stars

Really impressed with the whole transaction

Genuinely great interaction and experience with DM Vans.
Chris heard what I was looking for and helped me make some decisions.

Smooth transaction, really happy with the whole process.

Thank you

15 March 2025
Unprompted review
Dmvans logo

Reply from Dmvans

Thank you Oliver, we wish you all the best on your latest purchase and hope you can refer us to friends and family.

Rated 4 out of 5 stars

I had a good communication with Sumbi

I had a good communication with Sumbi, explained me everything nicely honest and polite. Good dealing a business with this group.

6 March 2025
Unprompted review
Dmvans logo

Reply from Dmvans

Thank you Sudin for choosing DM VANS 😊

Rated 1 out of 5 stars

WOULD GIVE ZERO IF I COULD

Please please believe the bad reviews , word of mouth and DO NOT ENTERTAIN this slap dash company. Also trading as Mexus, Chesham Vans, Kars Ltd across several sites. Also selling motorbikes which scares me. Complete scammers who have been getting away with it for years.

28 February 2025
Unprompted review
Dmvans logo

Reply from Dmvans

On your Review you dont have any Name, it says SJ only, will make the readers wonder if this review is genuine.

I want to clarify that we have no record of your interaction with our company and the review does not provide any specific details or timeline that would help us understand your concerns.

I would also like to clarify that the issues you mentioned regarding another business which is not related to our company in fact that business is our competitor

If you are a GENUINE customer and have experienced any issues, we would appreciate the opportunity to address them. Please feel free to reach out directly at sales@dmvans.co.uk

We value all feedback and are committed to providing excellent service to our customers.

Rated 5 out of 5 stars

I have bought my 3rd van and the…

I have bought my 3rd van and the service was provided by Sumbi is excellent,she made my purchases very smooth with her advise and experience.
Next one is again from you Sumbi.
I would strongly recommend you to everyone.
⭐️⭐️⭐️⭐️⭐️⭐️⭐️

7 February 2025
Unprompted review
Rated 1 out of 5 stars

Made an appointment

Made an appointment, drove to a compound in countyside. I called to say I was onsite, he said I'll be a few minutes. 1 hour later, no one showed. I even drove down to the other site, Bubbles carwash. No van around. Wasted my fuel and 3 hours. Don't waste your time with this unprofessional outfit. Whatever company name they use. Chesham vans. Steer clear.

1 February 2025
Unprompted review
Dmvans logo

Reply from Dmvans

Thank you for your feedback. We are truly sorry to hear about your experience and regret any inconvenience caused.

As a small family business, customer satisfaction is extremely important to us. We reached out to you directly to resolve the issue, including offering reimbursement for your fuel costs as a goodwill gesture. However, we understand that you have declined this offer.

We were carrying out necessary ground work at our entrance on the day of your visit, which temporarily affected access. We sincerely apologize for any delays this may have caused and appreciate your patience.

If there is anything else we can do to address your concerns, please don’t hesitate to get in touch. We are always committed to improving our service and ensuring a positive experience for all our customers.

Rated 4 out of 5 stars

Bought van from here but got call on…

Bought van from here but got call on way to say battery had issue so had to go be sorted and come back another day or wait couple hours. Was happy to wait as it was fixed communication was good .Sumbi couldn't of been more helpful sorting finance. After long wait chris couldn't apologies enough

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Little Gem

Brought a Crafter from Chris.
The staff were very friendly and nothing was to much trouble.

Definitely recommend this establishment if all you want to do is buy a van as they have a very quick turnaround of Quality vans to suit all

23 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look