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Doble Motorcycles Reviews 

703
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, knowledgeable, and professional staff who make the buying process smooth and pleasant. Many people highlight the excellent service received, noting the efficiency and ease of their interactions, often describing it as first-class. Reviewers also appreciate the great value and competitive pricing, alongside the quick and reliable delivery services. However, some customers also noted issues with product quality and preparation, experiencing problems like missing parts, mechanical failures shortly after purchase, or bikes not meeting agreed specifications. A few other people also felt that service-related problems occurred, such as unexpected charges, misinformation about accessories, or delays in bike preparation and collection.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Product

Customers consistently note positive experiences with product, often praising the quality and condition of... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the overall... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the super fast and quick... See more

Price

People report positive experiences with price, often finding competitive and reasonable deals, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a radiator guard for my new Transalp back in June. Dobles let me know it was on back order (possibly due to the fire at the Honda warehouse in Spain) and offered to cancel the order and giv... See more

Company replied

Rated 5 out of 5 stars

Made contact by telephone due to being a long way from Doble, sales staff were very helpful and then placed the Honda accessory order online. This arrived very quickly and well packaged. Took about 15... See more

Company replied

Rated 5 out of 5 stars

I chose Doble Motorcycles primarily because the service is reasonably priced, deivered quickly and they use a reliable courier. I have used another similar Honda parts supplier but their courier left... See more

Company replied

Rated 5 out of 5 stars

I was lucky to find my ideal machine at Doble because the service was top notch, just a modest deposit for a fairly long period, they even arranged delivery for a fair price to arrive immediately af... See more

Company replied


Company details

  1. #1 of 2 best companies in Honda dealer
  2. #10 of 19 best companies in Motorbike dealer
  3. #16 of 40 best companies in Motorcycle Equipment Store
  4. #16 of 24 best companies in Motorbike parts shop
  5. #22 of 47 best companies in Motorcycle shop
  6. #1 of 9 best companies in Second-hand Motorcycle Dealer

Written by the company

Doble Motorcycles is a family owned business and three time winners of Motorcycle News Dealer Of The Year award. We are constantly striving to exceed our customer's expectations and offer nationwide delivery of all our new and used motorcycles plus clothing, accessories and an aftersales service that is unparalleled. Home of dobledirect.co.uk, your online shop for motorcycle clothing and accessories. 2024 and 2025 Auto Trader Highly Rated Dealer for our customer service. 2023 and 2024 Honda supersport dealer of the year.


Contact info

4.8

Excellent

TrustScore 5 out of 5

703 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(703)

388 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fab company to deal with!

I received my new Grom today, I’m over the moon with it, from start to finish it’s been a pleasure dealing with this company, thanks Paul and Rob

22 May 2026
Unprompted review
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Reply from Doble Motorcycles

Thanks Marie and we hope you're enjoying your new Grom!

Rated 5 out of 5 stars

All good

All good, smooth transaction.

19 May 2026
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Reply from Doble Motorcycles

Thanks Erik.

Rated 5 out of 5 stars

Can’t fault anything!

Can’t fault anything!
I saw a bike advertised on-line, went to Dobles website and checked all the photos and description and paid a holding deposit without even seeing the machine! Never done that before. The decision was based on my previous knowledge of the reputation of Dobles Motorcycles, over many years.
I spoke with Paul Styles, we agreed a good p/ex allowance on my own bike and delivery was arranged.
The ‘new’ bike (to me, anyway) was given a pre-delivery service and MoT and delivered a week later.
Everything was like clockwork. I was kept updated and informed all the way through the process.
The bike arrived at the agreed time and I was pleasantly surprised to see it looked as good in real sight as it had in the photos.
And to top it off, Dobles had put a pair of brand new tyres on the bike for me, which I was very surprised about because the ones in the photos looked just fine.
No complaints anywhere. Very happy with the bike and outstanding service start to finish.
A trustworthy and reliable dealership who I have no hesitation in recommending.
Thank you.

18 May 2026
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Reply from Doble Motorcycles

Thanks for taking the time to leave such fantastic feedback and I'm delighted to hear how happy you are with the experience. If you need anything else then just let us know.

Rated 5 out of 5 stars

Very efficient

Very efficient, friendly service. Condition of bike exceeded expectations. 244 mile delivery arrived within 5 minutes of stated time

14 May 2026
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Reply from Doble Motorcycles

Thanks for the five-star review and congratulations on the new bike. We hope you enjoy it and please let us know if we can assist with anything else.

Rated 5 out of 5 stars

Top service

Prompt service, helpful to answers queries, great priciing and rapid delivery - what else do you want?

14 May 2026
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Reply from Doble Motorcycles

Thanks very much! If there's anything else that you need then just let us know.

Rated 5 out of 5 stars

The X-ADV is a very different machine…

The X-ADV is a very different machine to anything I’ve owned before so being able to test ride was extremely important. Ian was really easy to deal with I can’t remember the guys name that did the handover but he was really helpful. Although I would have liked a lot more for my trade in I did feel the offer was fair. All in all the whole experience was first class. Apart from parting with the cash🤣.

19 May 2026
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Reply from Doble Motorcycles

It was a pleasure to help you out Burt and we're delighted to hear how happy you are with everything (aside from the cash bit!). If there's anything else you need then just let us know.

Rated 5 out of 5 stars

My experience with Doble Motorcycles…

My experience with Doble Motorcycles has been excellent. Staff are amazing, with vast wealth of knowledge and extremely professional at all time. Service is first class. They have a wide selection of New and good quality of motorcycles.

19 May 2026
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Reply from Doble Motorcycles

It's always a pleasure to help you out Henry, thanks for your continued business and we look forward to seeing you again soon.

Rated 5 out of 5 stars

A thoroughly enjoyable experience from start to finish.

I enjoyed every stage of the bike-buying process at Doble Motorcycles. Paul sold me the bike, Rob arranged the finance, Mike took care of the handover and my part-ex and Beth sold me a helmet. A great team that made me feel very welcome.

9 May 2026
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Reply from Doble Motorcycles

Thanks for the fantastic feedback Simon and we hope you're enjoying your new bike.

Rated 3 out of 5 stars

Bought on 14th

Bought on 14th, arrived 18th,
Doble usually next day

16 May 2026
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Reply from Doble Motorcycles

Thanks for your order Phillip, and the two orders you placed before that as well. As noted on all of our accessory listings: "Although we stock a large number of Honda accessories, we may sometimes need to receive an item from Honda UK before it can be sent to fulfill your order. Therefore please allow 5-7 working days for your order to be dispatched. If the lead time is beyond this, we will contact you to advise accordingly". In this case, you received your order well within the quoted timescale and with a weekend in between as well. I hope you'll continue to order from us but if you feel there is any way to improve our service then please let us know.

Rated 5 out of 5 stars

I recently exchanged my motorbike for a…

I recently exchanged my motorbike for a new scooter with Doble Motorcycles and the entire experience was first class from start to finish.

Communication throughout was absolutely fantastic, with the team keeping me informed at every stage and making the whole process smooth, straightforward, and stress-free.

What really stands out about Doble Motorcycles is the scale and quality of their showroom facilities.

The range of motorcycles and scooters on display is extremely impressive, with models to suit all types of riders, from commuters and touring bikes through to high-performance machines and premium scooters. The showroom itself is spacious, well laid out, and professionally presented, making it easy to browse and compare different models.

In addition, they have comprehensive dedicated areas for clothing, parts, and accessories, with a very good selection of products available, all clearly organised within their own specialist departments.

The staff were friendly, knowledgeable, and professional throughout, taking the time to answer questions and ensure everything was handled efficiently. It is clear that customer service is a genuine priority for the business.

I would have no hesitation whatsoever in recommending Doble Motorcycles to anyone looking for a trustworthy, professional, and well-established motorcycle dealership.
Thank you

8 May 2026
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Reply from Doble Motorcycles

Thanks for leaving us such a comprehensive and flattering review, we really appreciate your kind words. It was a pleasure to help you out and we trust all is well with your new scooter, if we can assist with anything else then please let us know.

Rated 5 out of 5 stars

Excellent business

Spoke to a gent called nick, he was an awesome guy so helpful, the website didn't list the parts I needed and he went out of his way to contact honda UK to see stock, then rung me and also added the products to the website at what was also the best price I could find, absolutely recommend this place and will be using it in future, excellent communication and very fair pricing

8 May 2026
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Reply from Doble Motorcycles

Thanks for the great feedback Peter and if we look forward to assisting you again in the future.

Rated 5 out of 5 stars

This is a family run firm and you can…

This is a family run firm and you can tell, every part of your buying experience matters to them even though they sell hundreds of bikes, I felt fully safe and secure paying money to them before receiving bike.

1 May 2026
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Reply from Doble Motorcycles

Thanks for the fantastic feedback Julian and we hope you enjoy your new bike!

Rated 5 out of 5 stars

Great service

Great service. All sorted within a couple of days. Bike was ready when went to collect and the staff are helpful,knowledgeable and most of all friendly. I wouldn’t go anywhere else.

9 May 2026
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Reply from Doble Motorcycles

Thanks very much for the great feedback and we hope you're enjoying your new bike.

Rated 5 out of 5 stars

Triumph Trophy SE

I want to express my sincere appreciation for Ian and the outstanding experience I had while discussing the purchase and potential import of a motorcycle from the UK to Sweden.

From our very first conversation, Ian was exceptionally courteous, knowledgeable, and easy to deal with. He took the time to answer every question thoroughly, explained the entire import process clearly, and was always honest and transparent in his communication. His willingness to help and attention to detail really stood out and made the whole experience stress-free and enjoyable.

Although I ultimately decided not to proceed with importing the motorcycle, I genuinely regret not having the opportunity to complete the purchase and meet him personally. People like Ian are hard to find — trustworthy, professional, and genuinely passionate about helping others.

I would highly recommend him to anyone considering buying a motorcycle or dealing with imports. You can expect clear communication, integrity, and a very positive overall experience. I wish him continued success and hope we may have the chance to work together in the future.

11 May 2026
Unprompted review
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Reply from Doble Motorcycles

Thanks for taking the time to leave us such an amazing review Dragan, we really appreciate. It's a shame we weren't able to complete the deal but I completely understand, given you found a similar one several hundred miles closer to home! We wish you all the best and if you ever come to the UK and find yourself in Coulsdon, you are always welcome to come in for a coffee! Ride safe 👍

Rated 1 out of 5 stars

Don’t deal with dobles

I got an Indian chieftain it was delivered on a Friday after being checked over in the workshop and the fork seals starting leaking on the Saturday and the rear shock lost all pressure and clutch slipping . I contacted them on Monday to tell them with issues with the bike and they arranged for the bike to be picked up yesterday Wednesday the 13th and they had arranged a courtesy bike. The bike is a little 471cc bike I am not a little bloke at all and I am used to commuting on 1000cc and above that’s the whole reason I got a big 1800 cruiser. The bike struggles with my commuting I might aswell have a scooter. I phoned to say the bike just isn’t adequate for my size or my journey now I will have to rent another bike and be out of pocket even more money. And all I got was yeah well that’s life.

8 May 2026
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Reply from Doble Motorcycles

Apologies again for the issues you’ve experienced with the Chieftain. We fully appreciate how frustrating this must be, particularly so soon after taking delivery of the bike.

As you mentioned, once the faults were reported to us on Monday, we acted promptly to arrange collection despite being almost 200 miles away, with the bike returned to our Service Centre 48 hours later for investigation. Our technicians are currently assessing the issues raised and we will update you as soon as we have further information.

Although courtesy bikes are not normally included as part of our used bike warranty, we still arranged one in an effort to minimise the disruption caused while your bike is with us. The NX500 provided is the largest bike available within our courtesy fleet, so unfortunately we are unable to offer a larger capacity alternative.

We do understand that the loan bike may not be ideally suited to your usual riding requirements, however we have tried to assist as much as possible within the options available to us. We’re sorry that on this occasion we’re unable to provide a more suitable replacement vehicle.

Rated 5 out of 5 stars

Honda CB125F purchase

From start to finish when purchasing my CB125F Jae made the whole process very easy and relaxed. Even when I had to delay collection of my bike they were cool. Great customer service and friendly staff what more could you possibly want, thanks 👍🏻

2 May 2026
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Reply from Doble Motorcycles

Thanks for the five-star review Damien and congratulations on your new bike. If you need anything else in the future then just let us know.

Rated 5 out of 5 stars

Really good company to deal with great…

Really good company to deal with great interaction with the customer, very professional a pleasure to deal with great motorcycle delivered on time.

6 May 2026
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Reply from Doble Motorcycles

Thanks for the fantastic review and congratulations on your new bike!

Rated 5 out of 5 stars

Couldn't fault anything

Couldn't fault anything. Everything was explained quickly and precisely.

6 May 2026
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Reply from Doble Motorcycles

Thanks very much Graham and if we can help with anything else then just let us know.

Rated 4 out of 5 stars

Pleasant experience

Pleasant experience, though handover was a little lack lustre, still waiting for parts that were ordered weeks before collection of the bike

6 May 2026
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Reply from Doble Motorcycles

Thanks for the review, but I agree it's frustrating that we were unable to get all the accessories in and fitted in time. Unfortunately Honda have struggled to keep up with the demand for some items such as the comfort seat which has caused some delays beyond our control, however we will notify you when it has arrived and arrange for it to be fitted as soon as possible.

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