Dog & Field Reviews 

2,451
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 374 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and high quality of the robust, well-made products that perfectly suit their daily dog training activities. Many people consistently appreciate the extremely helpful customer service team, the reliable communication, and the wonderfully simple online ordering process provided by the retailer. Some reviewers were not happy with occasional delivery problems, specifically mentioning crushed shipping boxes or missing items upon arrival. A few buyers also experienced minor challenges regarding product sizing when purchasing clothing items online, though returns and exchanges were handled efficiently.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items like leads, dummies, and dog... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising exceptionally fast dispatch... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with well-made and durable... See more

Service

Consumers find service to be exceptionally positive, frequently praising the fast delivery times, good... See more

Order

Customers consistently note positive experiences with order processes, highlighting the website as clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another great experience with Dog & Field. I’ve recently bought the Trainer belt, Advanced Training Kit and as always, the quality of the products is excellent. Everything is really well made and fe... See more

Company replied

Rated 5 out of 5 stars

Ordered some dummy launcher blanks form Dog & Field when these arrived in the envelope the boxes were crunched so I had 200 loose blanks in an envelope !. After emailing D&F the photos I got a lovel... See more

Company replied

Rated 5 out of 5 stars

The slip lead is perfect - light, strong, flexible and just the right length for my biggish dog. The long training lead is similarly good quality and should be a great help. Nice website, fast deliv... See more

Company replied

Rated 5 out of 5 stars

Website was clear and well descriptive of products, easier ordering process and check out. Order was picked and dispatched promptly and arrived a mere few days after order confirmed. I ordered on a Sa... See more

Company replied



Company details

  1. #15 of 261 best companies in Pet shop
  2. #10 of 97 best companies in Animal feed shop
  3. #12 of 162 best companies in Pet Care Store

Written by the company

Manufacturer and Supplier of Specialist Gundog Training Equipment and Working Dog Food. Providing Quality and Expertise at Competitive Prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,451)

374 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Above & beyond.

I had a issue with a b-line bumper I had purchased previously, Dog and Field had no issues in replacing my bumper, as a goodwill gesture. Always first class service with orders or enquiries, so refreshing these days to find a retailer who really does go that extra mile.I had also placed a order which as usual arrived very quickly.

2 August 2026
Dog & Field logo

Reply from Dog & Field

Your satisfaction is our priority, and we are delighted to know that our customer service was able to meet your expectations.
Rebecca

Rated 5 out of 5 stars

Order was processed very quickly

Order was processed very quickly. Everything I've ordered has been great quality. I've ordered a few things , as I've just got a English springer spaniel puppy and we are doing a lit of training

1 August 2026
Dog & Field logo

Reply from Dog & Field

Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience.
Rebecca

Rated 5 out of 5 stars

Very professional

Very professional, great service, would definitely recommend.

31 July 2026
Dog & Field logo

Reply from Dog & Field

Thank you for taking the time to share your positive feedback with us, it is most appreciated.
Rebecca

Rated 5 out of 5 stars

Excellent

Quality products at a good price with excellent service and fast delivery.

30 July 2026
Dog & Field logo

Reply from Dog & Field

Thank you for sharing your 5 star review with us.
Rebecca

Rated 5 out of 5 stars

Thoroughly Recommend

Prompt to despatch. Easy to navigate website.

Item well packaged. Will use again and can recommend.

29 July 2026
Dog & Field logo

Reply from Dog & Field

Thank you for taking the time to share your feedback. I am delighted to hear about your positive experience.
Rebecca

Rated 5 out of 5 stars

Outstanding service …

I ordered a gilet and it was to small when it arrived I’ve sent it back and asked could I have the next size up and in the red and got an email back saying that is no problem. And my orders always turn up promptly and in pristine condition

30 July 2026
Dog & Field logo

Reply from Dog & Field

Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience.
Rebecca

Rated 5 out of 5 stars

Had a slight issue

Had a slight issue, e-mailed company and was contacted the next day, issue resolved. Excellent customer service.

4 August 2026
Unprompted review
Dog & Field logo

Reply from Dog & Field

I want to thank you for taking the time to take my call today. Your satisfaction is my priority, and I am delighted to know that the customer service offered met your expectations.
Rebecca

Rated 5 out of 5 stars
Dog & Field logo

Reply from Dog & Field

We thank you for your feedback. Punctuality and efficiency of our deliveries are essential to us, and we are delighted to learn that you were satisfied.
Rebecca

Rated 5 out of 5 stars

Good service

Items arrived quickly. Leads and dog treats good quality. A repeat order! Would recommend 😀

26 July 2026
Dog & Field logo

Reply from Dog & Field

Thank you for taking the time to leave us a 5-star rating, it’s much appreciated!
Rebecca

Rated 5 out of 5 stars

Only took 3 days from order to delivery…

Only took 3 days from order to delivery to arrive. Super good.
Top quality and hard wearing dummies 💪

26 July 2026
Dog & Field logo

Reply from Dog & Field

I greatly appreciate your feedback on our delivery service. Rest assured that we continue to work tirelessly to guarantee quality service to all of our customers.
Rebecca

Rated 5 out of 5 stars

Quality items

As described, delivered on time. Website easy to use. Puppy loves items

26 July 2026
Dog & Field logo

Reply from Dog & Field

Thank you for your 5 star review, it is very welcomed!
Rebecca

Rated 5 out of 5 stars

FROM EASY ORDERING TO SPOT ON DELIVERY…

FROM EASY ORDERING TO SPOT ON DELIVERY IT ALL WORKED. THANK YOU oh AND GOOD QUALITY ITEMS.

26 July 2026
Dog & Field logo

Reply from Dog & Field

Thank you for sharing your positive experience with us. We value your feedback and are committed to maintaining this standard of excellence.
Rebecca

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