Dog & Field Reviews 

2,451
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 374 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and high quality of the robust, well-made products that perfectly suit their daily dog training activities. Many people consistently appreciate the extremely helpful customer service team, the reliable communication, and the wonderfully simple online ordering process provided by the retailer. Some reviewers were not happy with occasional delivery problems, specifically mentioning crushed shipping boxes or missing items upon arrival. A few buyers also experienced minor challenges regarding product sizing when purchasing clothing items online, though returns and exchanges were handled efficiently.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items like leads, dummies, and dog... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising exceptionally fast dispatch... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with well-made and durable... See more

Service

Consumers find service to be exceptionally positive, frequently praising the fast delivery times, good... See more

Order

Customers consistently note positive experiences with order processes, highlighting the website as clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another great experience with Dog & Field. I’ve recently bought the Trainer belt, Advanced Training Kit and as always, the quality of the products is excellent. Everything is really well made and fe... See more

Company replied

Rated 5 out of 5 stars

Ordered some dummy launcher blanks form Dog & Field when these arrived in the envelope the boxes were crunched so I had 200 loose blanks in an envelope !. After emailing D&F the photos I got a lovel... See more

Company replied

Rated 5 out of 5 stars

The slip lead is perfect - light, strong, flexible and just the right length for my biggish dog. The long training lead is similarly good quality and should be a great help. Nice website, fast deliv... See more

Company replied

Rated 5 out of 5 stars

Website was clear and well descriptive of products, easier ordering process and check out. Order was picked and dispatched promptly and arrived a mere few days after order confirmed. I ordered on a Sa... See more

Company replied



Company details

  1. #15 of 261 best companies in Pet shop
  2. #10 of 97 best companies in Animal feed shop
  3. #12 of 162 best companies in Pet Care Store

Written by the company

Manufacturer and Supplier of Specialist Gundog Training Equipment and Working Dog Food. Providing Quality and Expertise at Competitive Prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,451)

374 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A fantastic Pheasant Dummy

A fantastic Pheasant Dummy, a great item to train a young dog!

26 July 2026
Dog & Field logo

Reply from Dog & Field

Thank you for your 5 star review, I am pleased to read you are satisfied with your purchase.
Rebecca

Rated 5 out of 5 stars

Fast and easy to order

Fast and easy to order. Stock is grouped well and readily available. Items out of stock are easy to see. Place item to be purchased in basket then checkout is straightforward with a lot of payment options. Place order and the team are very quick to process and dispatch.

25 July 2026
Dog & Field logo

Reply from Dog & Field

Thank you for sharing your positive experience with us. We value your feedback and are committed to maintaining this standard of excellence.
Rebecca

Rated 5 out of 5 stars

Will be using again and again

Website was clear and well descriptive of products, easier ordering process and check out. Order was picked and dispatched promptly and arrived a mere few days after order confirmed. I ordered on a Saturday and received by Wednesday. Products arrived well packaged. Products themselves were great, well made, exactly as described and I love them. Good price too. Honestly nothing to complain about

25 July 2026
Dog & Field logo

Reply from Dog & Field

Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience.
Rebecca

Rated 5 out of 5 stars

Great service

Great service
Quick delivery
Easy to use and understand

28 June 2026
Dog & Field logo

Reply from Dog & Field

Thank you for sharing your positive feedback with us, it is most appreciated!
Rebecca

Rated 5 out of 5 stars

I've used this company for a number of…

I've used this company for a number of years to buy their cotton rope slip leads in olive. I really like them as a lead as the rope soon softens up after a couple of walks. I bought the same product again from a trade stand at the Great Yorkshire Show, packaged identical to the last leads I bought online in the Dog & Field labelled packet.

Whilst I'm happy with the items (bought 2), they are shorter by a good inch and a half than the last 2 I bought. So thankfully I had the good sense to buy 2 at the same time or that would have been frustrating when I came to use one today! On a positive note, I'm very pleased that the rubber stopper has increased in size which should prevent it pulling through the ring.

28 July 2026
Unprompted review
Dog & Field logo

Reply from Dog & Field

Thank you for taking the time to share your positive feedback with us, it is most appreciated.
Rebecca

Rated 5 out of 5 stars

Great company to deal with no problems…

Great company to deal with no problems ,good communication and timely delivery. My first purchase with them and would highly recommend 👌 ☺️

3 July 2026
Dog & Field logo

Reply from Dog & Field

Thank you for sharing your positive experience with us. We value your feedback and are committed to maintaining this standard of excellence.
Rebecca

Rated 5 out of 5 stars

First order

I made a mistake whilst ordering and contacted customer service, who dealt with it immediately.
Very fast delivery and well packaged.

13 July 2026
Dog & Field logo

Reply from Dog & Field

We sincerely thank you for your valuable feedback. Your satisfaction is our priority, and we are delighted to know that our customer service was able to meet your expectations.
Rebecca

Rated 5 out of 5 stars

A great pocket sized training dummy!

I’ve now got several of these 100g puppy/training dummies. Just perfect pocket sized dummies to take on a dog walk and train in the process. Great selection of colours and bird colours/patterns too which make it easier or harder for the dog to see (your choice). My little cocker loves them.
Excellent service from Dog & Field as usual!

28 June 2026
Dog & Field logo

Reply from Dog & Field

Thank you for sharing your positive experience with us. We value your feedback and are committed to maintaining this standard of excellence.
Rebecca

Rated 5 out of 5 stars

Very easy web site to use

Very easy web site to use
Great service
Package arrived in timescale stated
Very pleased with the product
Very good standard and works extremely well
Many thanks

26 June 2026
Dog & Field logo

Reply from Dog & Field

Thank you for taking the time to leave us a 5-star rating, it’s much appreciated!
Rebecca

Rated 5 out of 5 stars

Super fast dispatch and delivery

Super fast dispatch and delivery
Well packaged
Just wish could purchase the supplements in a larger format for a multi dog household to last longer! Even the fussy eater is enjoying the mobility supplement! Really appreciate the team reaching back out to us recently regarding the product and pricing. Customer service spot on and will defo be reordering as reassured if any issues they are easily resolved by the team.

7 July 2026
Dog & Field logo

Reply from Dog & Field

Thank you for sharing your positive feedback with us, I am pleased to read that your dog is enjoying our mobility supplement.
Rebecca

Rated 1 out of 5 stars

I think it’s either a great shame or a…

I think it’s either a great shame or a huge con when a company sells a product on a well known auction site for less than when customers want to try and do the right thing and buy direct from the company.

7 July 2026
Dog & Field logo

Reply from Dog & Field

I regret to hear that you are dissatisfied, but do understand the issue you have raised. However, as previously explained by a colleague, Ebay has its own terms and conditions, including its free postage policy, which is outside of our control and not something we have any influence over.
The price of the product is the same whether purchased through Ebay or directly through our website. Orders placed through our website are subject to a shipping charge, as is standard practice for many online retailers.
Rebecca

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