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Dokteronline.com is een informatieve website en daarnaast een onlineservice voor consumenten. Wij bieden zelf geen producten aan, maar regelen – indien gewenst – voor u een online arts consult met een geregistreerde en onafhankelijke EU-arts. Het eventueel daaruit voortkomende recept wordt doorgestuurd naar een EU-apotheek waar wij toegang tot hebben. Via de apotheek wordt uw medicatie binnen enkele dagen bij u thuisbezorgd. U hoeft er niet de deur voor uit. U kunt het eenvoudig, discreet en snel online regelen, wel zo makkelijk.
4.7
329 reviews
No recent history of asking for reviews
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Reply from Dokteronline.com | Your online health service
Geachte heer / mevrouw,
Hartelijk dank voor uw prachtige 5-sterrenbeoordeling. Wij waarderen het zeer dat u de tijd heeft genomen om uw ervaring met ons te delen.
Wij hopen u ook in de toekomst van dienst te mogen zijn en kijken ernaar uit u opnieuw te mogen verwelkomen op ons platform.
Wij wensen u het allerbeste en een fijne dag.
Met vriendelijke groet,
Klantenservice Team - Dokteronline
I got the Wegovy pen as promised, no argument there. But the receipt of the pharmacy was still in there, and it said 138Euro. And yet, this website scams you by charging a hefty 400 euro for just one pen - so one month. I thought it meant a second month followup for the treatment was going to follow, but nope.
Sorry, but what a swindle to say the least. Asking 300% fees is ridiculous.
Reply from Dokteronline.com | Your online health service
Dear Mr Beydts,
Thank you for taking the time to share your feedback.
We understand that seeing a different amount on the pharmacy receipt can understandably raise questions about the total price paid through Dokteronline.
The amount shown on the pharmacy receipt reflects solely the manufacturer's price of the medication. The difference between this amount and the total price paid should not be interpreted as a service charge added solely by Dokteronline. The total price covers the complete service provided through the platform, including the medication, the medical consultation and assessment by an independent doctor, and the services involved in facilitating and supporting the treatment process.
We aim to be transparent about our pricing, and the total amount payable is displayed before an order is confirmed and payment is made.
We are sorry to hear that the price structure was not clear to you.
If you would like further clarification regarding the pricing, please contact our customer service team. We will be happy to assist you privately.
Kind regards,
Dokteronline
I feel completely misled by this service.
I paid €29 for what I believed was an online consultation and prescription process for a common allergy medication. After the doctor approved my request, I was surprised to receive another payment request for €67.95.
At no point was it clear to me that I would end up paying nearly €100 in total for a consultation and a Dymista nasal spray. The follow-up email did not even clearly explain what the additional €67.95 charge was for.
As someone who already pays a very high monthly health insurance premium in the Netherlands, this experience feels extremely disappointing and poor value for money.
The medical approval was fast, but the pricing was not transparent enough. I would strongly advise future customers to carefully check all costs before paying for a consultation.
Reply from Dokteronline.com | Your online health service
Dear,
Thank you for your feedback. We are sorry to hear that the pricing was not as clear as expected.
When ordering from the Netherlands, our platform indicates during the questionnaire that the online consultation costs €29. It also explains that, after medical approval, the order is forwarded to our partner pharmacy service, BlueClinic, for fulfillment of the prescribed medication. The additional charge relates to the cost of the medication provided by the pharmacy.
That said, we regret that this information was not sufficiently clear or visible during your experience. We take your feedback seriously and will do our best to improve the clarity and transparency of our communication throughout the process.
Thank you for taking the time to share your experience. Feedback like yours helps us improve our service.
Kind regards,
Customer Service - Dokteronline
Fast shipping and good spontaneous customer service. Some time after getting your order, you receive an email from the prescribing doctor to ask you if you have any additional questions. Strongly recommend!
Reply from Dokteronline.com | Your online health service
Dear Baby Puma,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Dokteronline
Reply from Dokteronline.com | Your online health service
Dear Marcela Cruz
Thank you for your fantastic 5-star review!
We’re delighted to hear that you found our service fast and trustworthy. Your satisfaction means a lot to us, and we hope to continue supporting you in the future.
Wishing you all the best and a wonderful day!
Best regards,
Customer Service Team – Dokteronline
Perfect experience, quick shipping and the prescribing doctor even offers to ask any questions you might have after receiving your order. I strongly recommend this website!
Reply from Dokteronline.com | Your online health service
Dear Mrs Degreves
we appreciate that you took the time to write this 5 star review.
It is great to hear, that you´re experience with our service was perfect and would also recommend it to others.
We are striving to exceed your expectations also in the future.
Kind regards
Customer Service - Dokteronline
I was having high blood pressure, thanks to doktoren online I could have medical prescription when I was abroad.
Just answer the docter, pay your prescription, wait and great service.
I ordered years ago and was in need so they came thru right away.
Definetly ordering soon
G. from Brussels
Reply from Dokteronline.com | Your online health service
Dear customer,
Thank you for your kind review and for taking the time to write it.
We are very pleased that you are satisfied with our service.
We hope to continue to be of service to you and send you our best wishes.
Customer service - Dokteronline
Amazing service. It was customer friendly and fast. Definitely will keep using it.
Reply from Dokteronline.com | Your online health service
Dear Mr. / Dear Mrs.
thank you very much for your kind evaluation and that you have taken the time for it.
We are very pleased that you are satisfied with our service.
We hope to be of service to you in the future and send you our best regards.
Customer service - Dokteronline
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