Dolbyvivisol Reviews 

Been with Dolbyvivisol for about 11 months and found them outstanding. Just wanted to write a review as I am moving to North Wales in the coming weeks and will be put on a different supplier. I was very suprised at some of the negative reviews as I have never had a problem at all found all staff extremly polite and very helpful making exceptions when I made a mistake to make a special delivery.

Was on holiday in North Wales this year and the company that supplied me there were in dissarray but as that was just for 3 weeks I reserve judgement. I shall be sorry to leave Dolbyvivisol behind as they were allways so kind and courteous and never let me down.

Fantastic company the best service you will ever find, all the staff are so so helpful and polite

100% excellent customer service from Mitchell, ordered what l needed, was very knowledgable and informative when l asked a couple of daft questions! We lost connection and l was rang back immediately. He is an asset to your company and deserves recognition. Nice to be treated kindly and in a friendly manner. Thankyou

Many problems with the liquid oxygen flasks ie freezing up even when not full, the flow of oxygen just stopping when my husband is trying to walk around, difficulty with the flask sitting correctly on the large unit.
The van drivers and telephone staff try to be helpful but the problem is with the flask not being fit for purpose. We have had 2new flasks but eventually they all end up the same way.
Dealings with previous companies equipment ie BOC and AirLiquide have not been a problem. It seem that Purchasing in the North East NHS have landed us with an inferior company.

100 percent positive feed back . All staff polite and experienced in there roll. always very helpful. Delivery drivers always polite and well mannered . No rush always have quick word how you doing etc . Y.J Tyne & wear on behalf of my wife

Delivery driver deliberately blocks a double driveway belonging to a disabled war veteran and a company premises access on 3rd January 2022. There is a wire barrier and a sign saying keep clear.

The driver of this vehicle was told by local residents NOT to park over the driveway. This was seen on a recorded video when parking, the driver totally ignored them.

I rang Dolby Vivisol on 0800 9179840 and spoke to an operator. I explained that I required to speak to a Manager, this was refused. I was told that should I make a complaint I would get a response in 5 to 10 days. Incredible.

The driver and his mate entered my property and instead of ringing started banging viciously against my front door cracking the plastic and damaging the door, on video and recorded. No doubt this was in response to the sign on the door saying, DO NOT BANG ON THE DOOR! Spiteful to say the least

The driver eventually removed his vehicle.

The same driver returned another day on 13JAN22 and deliberately parked his vehicle blocking my driveway again. It turned out he was off route so he was not insured one would assume. He actually deliberately parked so as to get me out of my property while he lay in wait behind my fence to say his piece to me. This is how Dolby Vivisol treats elderly persons.

After he said his piece he stated that should I require oxygen at any time he would NOT DELIVER to me.

This was recorded and will be put on another web site to confirm my statement.

I am a carer for a family member requiring 24 hours oxygen support. Dolby Vivisol is the provider, and from dealing with them for the past 18 months, I have experienced that their telephone operators are not equipped to handle individual cases and can only respond in parrot fashion, quoting oxygen prescription and manufacturer’s guideline on how long the oxygen lasts at different flow rate, etc. If only life was so simple/predictable! For a carer reacting to the patient’s needs on a daily/nightly basis, a little understanding, compassion, even an interest in listening to a particular issue (their faulty equipments, mainly) would go a long way. I cannot do without an oxygen supplier so there is no competition to improve their service. For a start, it should operate on 24/7 basis because after all patients require air to breathe at all times, do they not? Any faulty equipment should be replaced on the same day! If all that they can offer is an apology for unable to provide a service over the weekend, they fall very short of what their business is all about. Disgraceful.