NESCAFÉ Dolce Gusto UK Reviews 

Unfortunately my review is quite mixed, 5 stars for the customer service but zero stars on the machines. I'm on my 6th different machine since January, I've had a great number of issues, it's hard to describe, but basically the pod doesn't appear to pierce results in the contents overflowing. I think I've had 3 types of machine upto now, the last was S Touch version that had a life of its own, I filled the water tank, didn't use the touch panel, but water kept gushing out. I tried a Tassimo machine which was terrible, too many different size cups to make the less than perfect drink. Customer service was exceptional, a replacement (s) was sorted in no time at all.

I have been using their website for a while to buy pods. My last two experiences where really bad. They have been sending emails saying your order has been shipped but 5 days after when you go and check their site and yodel it says " you order will ship soon" and yodel says "with sender". Dolce gusto please stop lying to your customers.

Excellent service and great to work both

Why do you even offer home delivery if you cant complete an order within seven days?

I recently visited and was immediately impressed by the staff’s expertise. They took the time to explain their roasting process and the unique characteristics of each bean. I decided to try their signature blend, which they described as having notes of chocolate and caramel. The flavor was rich and indulgent, making it the perfect pick-me-up. Plus, the café has a vibrant atmosphere, making it an ideal spot to catch up with friends or get some work done. I left feeling inspired and excited about coffee again. This place has officially become my go-to coffee destination!

CAFÉ AU LAIT DECAF Is bitter and tasteless. I’ve had better in cafes. Feels like extra milk and sugar need added. Strength is weak. It’s like a cheap budget coffee. I’m not impressed :-( I’m not getting the warmth awwww after a sip of coffee but more of a disappointment.

Time and again I'm sent offers of 10% off or free boxes but nine times out of ten the promotion codes are invalid. It appears you must order what they want you to order and not what I actually want to order. I buy magnum boxes and these are exempt because they'd rather you buy the smaller more expensive boxes...even with my 'discount' I get less pods for more money. Bye you've lost a customer....

For over a month, Yodel and Dolce Gusto have been putting the blame on each other for a delivery that never arrived. Numerous emails and chats with customers services have been fruitless. Not recommended at all!

Even the offers are expensive compared to supermarket offers.

From the moment I opened the bag of their Signature Blend, the aroma filled my kitchen with the rich scent of freshly roasted beans. The flavor profile is beautifully balanced, with notes of chocolate and a hint of caramel that dance on the palate. Plus, their dedication to sustainability and ethically sourced beans gives me peace of mind with every sip. It’s not just coffee; it’s an experience I look forward to every day.

Love dolce gusto but wish they had more choice of drink to come

I’ve just bought my dolce gusto machine and find its ok, nothing special, but the coffee I’ve found is very weak, tasteless, nothing like a good coffee should taste like. Not happy with such poor coffee and will probably change to another machine very soon.

Need to drop the prices as you can get the same products from BnM for a lot lower the price,
As for returning the pods to your company, you should be rewarded with something for returning them as it’s a a waste of time and space storing them for you, it’s says recycling them but you can recycle them in the bin !

Great coffee machine , good choice of coffee and other drinks I’m on my second dolce gusto coffee machine the firs was a manual and I’ve now got an automatic one which means I no longer have to guess the amount of water I use!!

I recently bought flat white pods
They don’t even taste of coffee
I also notice americano pods are now 8g whereas they were 10g
Perhaps they thought we wouldn’t notice ! Is this progress?

Absolutely brilliant service! I spoke to Lynne in Customer Engagement Services and she was excellent. Dealt with our problem straight away and told us what we need to do. She said she would follow up with an email which we received 2 mins after putting the phone down. The email was clear, concise and very easy to understand what we needed to do next. Lynne is a credit to your company.

Enjoying the coffees that came with the package. So many different types to choose from.
Would be nice if order from Nescafé site was a little more affordable. Can get better offers in the supermarket.

Please be aware there is another trustpilot with real reviews and staring,not surprisingly, 1.4!
My coffee pods went missing. When I raised issue with customer service I was informed they were delivered to "secure location" which I don't possess (no photo, no proof, no pods to be seen). I have been issued partial refund for pods that were "out of stock". This cost me £20 yet refund was £6... So all in all I spend £30 and received £6 refund and packet of £10 pods.... Shocking!!!! Nescafé must earn fortune this way. Also well done to Yodel for delivering to non existing building (not even sure if driver droved past the address).
* I have now been in contact with customer service which was hostile and truly horrendous experience! I have looked for advice and found out that all my customers right have been breached and I will be taking this further.

This time after the 3 rd machine purchased i decided to keep the receipt, the first machine went back to Asda as it didnt work after the first 12 box of pods, they exchanged it . The second one went wrong faster than that , asda gave me a refund . Then i thought i would try one last time , its lasted 3 months . A terrible product dont waste your money but if you do keep the receipt. I am trying to get in touch direct now for a refund as asda wont do another because its gone 30 days .;. useless piece of plastic.

So I can have a free box of pods as an incentive to complete a survey regarding how and where I buy my dolce-gusto pods.
Several times within the survey I have stated that I buy my pods at the supermarket because they are cheaper than online direct from DG.
Survey complete 🥳
I can have a free box of pods when i enter a code with my next online order!🤬
What a con! I've held up my end of the bargain and you will never have to hold up yours unless you reduce your online prices somewhat but then you knew that when you sent the email