Excellent tastes and machine convenience. Only problem is there's lately just too much choice of flavours - while my old favourites seem to be discontinued! I don't find the new ones to be any be... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Coffee is good and pods easily available. However, a lot of the servings are very small and the pods are very drippy compared to my last brand. If you like to do the right thing and recycle used po... See more
I have always enjoyed the Nescape Dulco range especially the decaf cafe aulait, but I have had to stop buying them know as they have become far too expensive. I can buy a large jar of instant coffee... See more
Company replied
I love my machine and the coffee and I order regularly. However, they send you vouchers for discounts eg10%/15.% off your order which sounds great BUT you have to buy a certain size box only to get th... See more
Company details
Written by the company
With over 50 different varieties, discover coffee-shop quality coffee in the comfort of your home at the simple touch of a button.
Contact info
Haxby Road, YO91 1XY, York, United Kingdom
- 0800 707 6066
- dolcegustoCESmailbox@uk.nestle.com
- www.dolce-gusto.co.uk
3.3
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nescafé dolce gusto machine
If you like coffee, then this is a definite must . They are fairly convenient and cheap to run . If you want fast, quick reliable coffee, then this is definitely the machine to buy . I love my machine and I think it’s absolutely brilliant
23 April 2024
Birthday/Christmas presents made easy
The only thing my Dad ever asks for for Christmas and birthday presents is coffee pods for his machine! He loves it. Ordering online is super easy :)
3 June 2024
Unprompted review
Very disappointing experience.
Very disappointing experience.
Impossible to place an order due to out of date card details. Can't amend these online.
Logged a Customer Service call via the website AND Facebook 4 days ago - nothing.
Clearly don't appreciate my business
8 May 2024
Unprompted review
Reply from NESCAFÉ Dolce Gusto UK
Thank you for your feedback.
You can add a new payment method by selecting 'Debit & Credit Card' under your saved payment method at checkout.
We were sorry to learn that you have not heard back from our team. Unfortunately I have been unable to locate any contacts under your name.
If we can support you further, please call us directly on 0800 707 6066. Our phone lines are open Monday - Friday, 9am - 5pm.
cappuccino critique
Everything is fine but I do think your cappuccino capsules are overpriced
7 May 2024
The coffee is delicious
The coffee is delicious, as yet I haven't tried the flavoured ones, but have to give it 💯 for my morning coffee fix.
5 May 2024
The Carla at customer services was so…
The Carla at customer services was so helpful, even though my issues could not be resolved.
22 April 2024
love the product
love the product, easy to order but keep discontinuing the black coffees i enjoy
29 April 2024
Great choice of coffees that replicate…
Great choice of coffees that replicate that Barista experience
5 April 2024
Nice tasty coffee but cannot get many…
Nice tasty coffee but cannot get many different flavours and I think our supermarket in hungerford Berkshire is to high price
27 April 2024
great coffee
26 April 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.