Dolce & Gabbana Reviews 

493
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the knowledgeable and attentive staff who provide excellent assistance. Reviewers often praise the quality of various products, noting their luxurious feel and effectiveness, and frequently highlight the impressive packaging. Some also noted timely delivery, with products arriving in perfect condition. However, some customers also noted significant dissatisfaction with customer service, describing it as unhelpful, unresponsive, and generic. Many people reported issues with product quality, such as items being defective, peeling, or not matching descriptions. Delivery problems, including damaged or lost packages and significant delays, were also a concern for several consumers. Additionally, some experienced difficulties with returns and refunds, with reports of long waits or being denied returns.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some customers praising the luxurious feel,... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing significant disappointment... See more

Customer service

Customers had negative experiences with customer service, often describing it as the worst they've... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, friendly, and professional... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the products but I never received a promotional item, and coustomer service was not great. Also their return policy is a bit lacking when items haven’t even been opened and you just received th... See more

Rated 3 out of 5 stars

the dog collar that i received was very nice, but it started peeling (the outer red leather) off and i was afraid my dog may eat the stuff that peeled off.

Rated 2 out of 5 stars

I am very disappointed to buy a pair of sunglasses from glasses hut. I have a few pairs from other designers but Docke&Gabana experience was the worst.

Rated 1 out of 5 stars

I purchased a defective bottle of D&G light blue where the spray was broken. I contacted the “customer care” team and spent a few weeks exchanging emails, videos, receipts and pictures with them. Th... See more


Company details

  1. Clothing Shop
  2. Beauty supply store
  3. Children's clothes shop
  4. Fashion accessories shop
  5. Men's clothes shop
  6. Ladies' clothes shop

Written by the company

Dolce & Gabbana is the new luxury, authentic and unconventional. A style that expresses new forms of elegance, presenting itself as a modern classicism, based on superior sartorial content and creativity.
 The strong identity of the Dolce&Gabbana brand has evolved over the years without ever forgetting its roots. An unmistakable style, which, season after season, combines strong innovation with the Mediterranean flavour of its origins. A brand whose essence lies in its contrasting features.


Contact info

2.8

Average

TrustScore 3 out of 5

493 reviews

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Hasn’t replied to negative reviews

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2.8

All reviews

(493)

151 reviews in the last 12 months

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Rated 5 out of 5 stars

Tomo was amazing!

The representative in Las Vegas was amazing! Tomo found the purse that my wife wanted and had it shipped to our home in Florida. My wife originally saw the purse in Paris in the spring but didn’t get it then… when we returned home she was told that there were none left in the US and she wouldn’t be able to get it. I told Tomo that I needed it by her birthday and he got it to me with 2 weeks to spare! Great customer service!

5 July 2025
Rated 2 out of 5 stars

When I Managed at the Pop up I truly…


When I Managed at the Pop up I truly had the best time, and the best team. My Team wanted to work hard and they were passionate. I did transition over to Saks in Beverly Hill, once i went to Saks everything changed. Erica Santiago was my AE I truly believe that she wanted to elevate me, however the vendors that kept coming in kept treating the counter as if it was there and they were not letting me properly manage. I had to follow a saks protocol with how the counter looked visually, so i changed the counter up to saks standards and on my days off the vendors kept changing it to their liking. One vendor in particular kept causing problems with the store and the associates. I’ve voiced my opinion about this person from the pop up even made it aware that i was not comfortable working with this person because she once told a colleague that “she had it worse than the slaves”. That officially made me feel very uncomfortable and no one did anything about it. They continue to put this person at my location, and she continued to fight with the people at the store, making others feel uncomfortable. I did have another vendor who kept throwing little jabs at me and insinuating and reminding me that he no longer work there anymore and that he no longer able to lead because someone else was leading, but also telling the higher-ups that I was talking behind his back. This company would do amazing if you had real make up artist working for you people that are truly passionate about the brand like I once was not people that are insulting each other and making each other feel bad. I did truly love this brand, but you guys really need to evaluate who you bring on board. I’m sorry on how things ended but my mental health is more important than arguing with vendors.

7 August 2025
Rated 1 out of 5 stars

I bought many things from dolce Gabbana…

I bought many things from dolce Gabbana Beverly center and Rodeo Drive couple of things and unfortunately, my son‘s wedding was canceled because of the war overseas in Israel so he never got married and I would like to return just a chain with the earrings. That’s about it! so they’re telling me that the 30 days past due,And they cannot do it!
That was really upsetting.
I would like my money back! The wedding was canceled because of the war was that was going on.
It’s not my fault!
Thank you!!!

5 June 2025
Rated 5 out of 5 stars

D&GThe overall experience was top quality…

The overall experience was top quality classy. I loved the packaging the perfume arrived in, which was received in a timely manner. After several uses of the perfume, I now smell it all day. I love fresh fruit scents with a touch of citrus.

5 August 2025
Rated 5 out of 5 stars

Knowledge Staff

The sales associate was very knowledgeable of the exclusive in-store scent collection. I can’t remember her name but I’m happy I bought the candles I did.

11 November 2024
Rated 3 out of 5 stars

poor quality

the dog collar that i received was very nice, but it started peeling (the outer red leather) off and i was afraid my dog may eat the stuff that peeled off.

5 September 2024

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