Dolce & Gabbana Reviews 

494
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the knowledgeable and attentive staff who provide excellent assistance. Reviewers often praise the quality of various products, noting their luxurious feel and effectiveness, and frequently highlight the impressive packaging. Some also noted timely delivery, with products arriving in perfect condition. However, some customers also noted significant dissatisfaction with customer service, describing it as unhelpful, unresponsive, and generic. Many people reported issues with product quality, such as items being defective, peeling, or not matching descriptions. Delivery problems, including damaged or lost packages and significant delays, were also a concern for several consumers. Additionally, some experienced difficulties with returns and refunds, with reports of long waits or being denied returns.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some customers praising the luxurious feel,... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing significant disappointment... See more

Customer service

Customers had negative experiences with customer service, often describing it as the worst they've... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, friendly, and professional... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the products but I never received a promotional item, and coustomer service was not great. Also their return policy is a bit lacking when items haven’t even been opened and you just received th... See more

Rated 3 out of 5 stars

the dog collar that i received was very nice, but it started peeling (the outer red leather) off and i was afraid my dog may eat the stuff that peeled off.

Rated 2 out of 5 stars

I am very disappointed to buy a pair of sunglasses from glasses hut. I have a few pairs from other designers but Docke&Gabana experience was the worst.

Rated 1 out of 5 stars

I purchased a defective bottle of D&G light blue where the spray was broken. I contacted the “customer care” team and spent a few weeks exchanging emails, videos, receipts and pictures with them. Th... See more


Company details

  1. Clothing Shop
  2. Beauty supply store
  3. Children's clothes shop
  4. Fashion accessories shop
  5. Men's clothes shop
  6. Ladies' clothes shop

Written by the company

Dolce & Gabbana is the new luxury, authentic and unconventional. A style that expresses new forms of elegance, presenting itself as a modern classicism, based on superior sartorial content and creativity.
 The strong identity of the Dolce&Gabbana brand has evolved over the years without ever forgetting its roots. An unmistakable style, which, season after season, combines strong innovation with the Mediterranean flavour of its origins. A brand whose essence lies in its contrasting features.


Contact info

2.8

Average

TrustScore 3 out of 5

494 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(494)

153 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

poor quality

the dog collar that i received was very nice, but it started peeling (the outer red leather) off and i was afraid my dog may eat the stuff that peeled off.

5 September 2024
Rated 1 out of 5 stars

The no return policy was never…

The no return policy was never explained to me and they denied me a return a day later. They also didn't explain that it's different return policy than the main dolcegabbana.com store. I would never shop at this boutique again, and if I wanted to buy the brand, I would do it at Neiman Marcus or something

5 January 2025
Rated 1 out of 5 stars

It's lame

It's lame. I tried to return light blue and got laughed at. It's like scented water; not at all as described and CERTAINLY nit eau de parfum.

5 January 2025
Rated 1 out of 5 stars

Got a defective bottle of cologne and…

Got a defective bottle of cologne and customer service refused to help . I reached out multiple times and provided all info they asked . Waited for weeks to any responses . Then they said too bad and wouldn’t help take care of the issue . I’ll never be buying any D& G products again after a terrible experience with their customer service team

16 July 2025
Rated 5 out of 5 stars

Wonderful experience!

I am very happy with my overall experience ordering online. I was able to virtually try on a product before purchasing which helped me make my selection. The packaging the product was delivered in was exceptional. The lipstick I ordered, absolutely beautiful. I greatly appreciated the sample fragrance that was included which convinced me to purchase a full size bottle and it is now my new favorite!

23 February 2025
Rated 5 out of 5 stars

Nic Mitchell was OUTSTANDING…

Nic Mitchell was an OUTSTANDING advisor. He’s helped me in the past before with sunglasses & cologne for my dogs(which i love). He showed me a few items via text & then when I was back in town I stopped by the store to buy swim trunks he sent me & a really pretty rosary I saw while I was in store.

24 July 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look