Dolce & Gabbana Reviews 

494
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the knowledgeable and attentive staff who provide excellent assistance. Reviewers often praise the quality of various products, noting their luxurious feel and effectiveness, and frequently highlight the impressive packaging. Some also noted timely delivery, with products arriving in perfect condition. However, some customers also noted significant dissatisfaction with customer service, describing it as unhelpful, unresponsive, and generic. Many people reported issues with product quality, such as items being defective, peeling, or not matching descriptions. Delivery problems, including damaged or lost packages and significant delays, were also a concern for several consumers. Additionally, some experienced difficulties with returns and refunds, with reports of long waits or being denied returns.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some customers praising the luxurious feel,... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing significant disappointment... See more

Customer service

Customers had negative experiences with customer service, often describing it as the worst they've... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, friendly, and professional... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the products but I never received a promotional item, and coustomer service was not great. Also their return policy is a bit lacking when items haven’t even been opened and you just received th... See more

Rated 3 out of 5 stars

the dog collar that i received was very nice, but it started peeling (the outer red leather) off and i was afraid my dog may eat the stuff that peeled off.

Rated 2 out of 5 stars

I am very disappointed to buy a pair of sunglasses from glasses hut. I have a few pairs from other designers but Docke&Gabana experience was the worst.

Rated 1 out of 5 stars

I purchased a defective bottle of D&G light blue where the spray was broken. I contacted the “customer care” team and spent a few weeks exchanging emails, videos, receipts and pictures with them. Th... See more


Company details

  1. Clothing Shop
  2. Beauty supply store
  3. Children's clothes shop
  4. Fashion accessories shop
  5. Men's clothes shop
  6. Ladies' clothes shop

Written by the company

Dolce & Gabbana is the new luxury, authentic and unconventional. A style that expresses new forms of elegance, presenting itself as a modern classicism, based on superior sartorial content and creativity.
 The strong identity of the Dolce&Gabbana brand has evolved over the years without ever forgetting its roots. An unmistakable style, which, season after season, combines strong innovation with the Mediterranean flavour of its origins. A brand whose essence lies in its contrasting features.


Contact info

2.8

Average

TrustScore 3 out of 5

494 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(494)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My dog seems to have no problem when…

My dog seems to have no problem when wearing this and this was my first concern, but he didnt developed any issues, no allergies, etc. It smells amazing and he gets lots of compliments! I feel like my Bruno enjoys it as much as I do!

21 August 2024
Rated 5 out of 5 stars

Love everything about DG.

Love everything about DG.
Dallas DG is the best !
Everyone there should get a gold star ! Cody is a great manager. My personal shopper Dari @,is always so helpful!
Thank you DG !

11 July 2025
Rated 1 out of 5 stars

I placed an ordered it came damaged and…

I placed an ordered it came damaged and wanted to return it but customer service says I don;t have to return it. they will give me refund but they didn't give me full refund for the set, they just refund for one item. I was not happy about it. i want to return the set and i should able to return the set and get full refund.

10 February 2025
Rated 5 out of 5 stars

Nashville store is fantastic!

Our store, Nashville, is great. We popped in when we first moved here and Isaac assisted us. I can't say enough good things about working with him. I have bought items that I didn't need (does anyone actually NEED luxury goods) because I thoroughly enjoy going in and chatting with him. It's the least pushy designer store and the staff is so attentive!

1 June 2025
Rated 4 out of 5 stars

Mail orders experience great…

Mail orders experience great merchandise item available, However store availability not, for men underwear items, very limited for actual item show on your website, in particular at the Atlanta Ga. Store?

30 April 2025
Rated 5 out of 5 stars

Best experience

It was the most fun and stress free shopping experience. Francisco and his co workers are extremely knowledgeable, kind and thoughtful. Every detail was perfect and every question was answered. I look forward to returning! The brand is amazing and Francisco has helped me understand just how special the craftsmanship is in every piece. They have a loyal customer in me now.

18 July 2025

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