Dollar General Reviews 

664
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, most reviewers were unhappy with their experience overall. Many people encountered rude and unprofessional staff, often describing employees as having poor attitudes and being unhelpful with customer needs. Customers frequently reported issues with pricing, noting discrepancies between shelf prices and what was charged at the register, with advertised sales often not honored. However, some customers also noted positive experiences. A few people were satisfied with specific helpful and friendly staff members. Others praised certain store locations for being clean, organized, and well-managed.

What people talk about most

Staff

Customers had negative experiences with staff, frequently encountering rude and unprofessional behavior from... See more

Product

Clients share ambiguous opinions on product, with some reviewers praising the selection and organization of... See more

Price

Reviewers mention negative feedback about price, with many expressing frustration over pricing tactics and... See more

Customer service

Consumers consistently express deep disappointment with customer service, citing numerous negative... See more

Location

Customers consistently note ambiguous experiences with location, with many appreciating the convenience of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Dollar General on Oak Street, Eastman, GA, the cashier, Kasey, acted like it was a bother to check me out this morning. She was removing items from box to put on shelf, I walked up to register, she j... See more

Rated 2 out of 5 stars

I was shopping at the dollar general on Old Iowa park road in Wichita Falls Texas on 10/06/25. I saw some laundry baskets that said buy one get one free so I looked at the price and it said $15. When... See more

Rated 1 out of 5 stars

I bought 8 pk AAA batteries. I took them back to Dollar General Store 7069 Lakes Blvd Lake Park Ga. to swap them for 8 pm AA batteries I bought wrong ones first time.I didn't have my receipt.The manag... See more

Rated 1 out of 5 stars

On September 1ni stop on dollar general store to make a paper 500 deposit to my cash app and cashier or dnt know wat happen till now dnt apeance the money on my cash app acount this happen on 1323 Ram... See more


Company details


Contact info

1.7

Bad

TrustScore 1.5 out of 5

664 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(664)

134 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This refers to corporate finances- unauthorized charge

This refers to corporate finances. A local manager told us about an ap which would allow a customer to receive discounted purchases.
I went online, 6/23/2026, to the service and began the application. After I completed all the information, including a credit card number, a statement said there would be -0- charge.
Then the system repeatedly said "processing", over and over, finally disconnecting the process. I assumed that it failed and that would be the end of it.
Today, June 24th. 2026 I discovered a $34.96 debit charge on my account!
I called the bank and filed a dispute for an unauthorized charge.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

My wife was fired after she was forced…

My wife was fired after she was forced to work 23 hrs straight doing inventory. She passed out and hit her head causing a severe concussion. Dollar general denied her FMLA. She was not cleared to return to work by (2) drs. The district manager didn’t care and fired her. These people are evil.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

My purchase was $5.60 but I had a $5…

My purchase was $5.60 but I had a $5 bill so I was short so I asked if I could just use the rest Apple Pay instead the guy told me it was just 60 cents I didn’t have to worry about it

18 June 2026
Unprompted review
Rated 1 out of 5 stars

Why does it say “DOLLAR” general but…

Why does it say “DOLLAR” general but all the products are over priced please grow some balls or a brain and fix the prices…. It isn’t a big chain store so why can’t you make the items affordable and relatable to the name? Why make a store and name it “DOLLAR” tree if it’s gonna be the same prices as a regular grocery store please make it make sense. People can barely afford anything nowadays and it even harder walking into a store you think is going to be affordable but it’s just the same. People have no heart and it’s so sad.

19 June 2026
Unprompted review
Rated 1 out of 5 stars

RUDE EMPLOYEES

Stopped at the Dollar General on Hwy 421 in Bristol tn to pick up a few things. Everything I needed was there but the cashier was rude. She needs more training or moved to stocker. Her initials are AJA. This store is close to my home but I will not spend anymore money or time at that store.

11 June 2026
Unprompted review
Rated 2 out of 5 stars

I stopped in at 19 15 Stockton Hill…

I stopped in at 19 15 Stockton Hill road in Kingman Arizona went into buy a snack they always sell the chocolate bars from the school for a dollar but now they got a marked up to $2 Dollar general is starting to rip people off

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Clean Aisles & Cheap Drinks!!!

always clean aisles, not cluttered and prices are cheaper than a lot of other places! Especially on their soft drinks, Coke and Pepsi. They even have fresh markets now some Dollar General’s have a gas station at the store and if you buy a gift card, you get three cents off each gallon is always easy shopping in and out no time spent. And is a FedEx drop spot too.

7 June 2026
Unprompted review
Rated 2 out of 5 stars

Employee told me both bathrooms and…

Employee told me both bathrooms and toilets in restroom did not flush, but didn’t have an out of order sign on them. Don’t lie bc you do not want customers to use them, honestly goes a long way Savannah. All I did was load my Cash App card and ask could I please you your restroom.Address: 2568 HWY 43 South Picayune, MS 39466

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Organization and Cleanliness

Stopped by Dollar General in Donalsonville, GA and was amazed at how clean and organized all of their products were and their restroom was clean, too. Wow! I would recommend using that store as a model store. Great job and way to go Management for leading an awesome team!

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company that does not care…

Terrible company that does not care about their customers. Consistently don’t apply coupons that you have in your app and have inappropriate priced signage on their shelves. If you want to spend way more than you’re expecting to because they don’t have things priced accordingly then shop here otherwise don’t waste your time.

23 May 2026
Unprompted review
Rated 4 out of 5 stars

Dollar General at 8156 Spring Hill Dr…

Dollar General at 8156 Spring Hill Dr in Florida. Love the convenience. CANNOT STAND HOW MIRANDA places all of my bags on the small counter as I’m getting stuff out of my cart, rather than using the circular bag corral. There is a reason they made the bag corral, so we can unload our cart! Annoys me to the top everytime.

24 May 2026
Unprompted review
Rated 1 out of 5 stars

I go to or have gone to two of them in…

I go to or have gone to two of them in Claremore ok, the one on west will Rogers Blvd and the one on Lynn riggs Blvd Claremore the manager Chris is a complete liar they give you coupons but when you try to use them says don't work for milk they sell stamps lies we don't sell stamps always trying to instigate a fight so he can cry to the cops Morgan s female is also a liar so is Kimberly who works at the one on east. will Rogers Blvd called corporate she had a accent said she doesn't under stand the employees know this that's why they don't care and bite the hand that feeds them they also like to gossip like att small town mentality that's all I'll say for now!!!!!!!!!!!!!!!!!!!

20 May 2026
Unprompted review
Rated 1 out of 5 stars

If I could give it no stars I would

If I could give it no stars I would. I have called their corporate office nothing. So I'm wondering why am I doing this. I live and frequently use the dg on Donald Lee Hollwell. The manager is super rude she yells at elderly customers. Myself and my 70 years old ain't went there. She (the manager) calls us up and says no receipt no cash back card only. Ok we proceed the whole time she's walking off as if we are taking to long but it was something with her card. The manager comes back from having an independent conversation makes the card work. Now here is where it gets crazy we think the card went they again no receipt I grab the bag she proceeds to yell what we doing it didn't go thru you need 4 more dollars. My aunt pulls out cash and was saying just keep the change. The manager proceeds to beat yes beat on the counter in front of a store full of people. So I threw the stuff back because at this point I don't want this you yelling and beating like we are your kids. But of course I called the corporate office nothing. Which is sad because that store is the only one for a lot of elderly people. I'm a firm believer that just because you're in the hood you don't have to be treated like a dog. Especially by the manager of an establishment. My aunt went back yesterday one of the employees had an attitude. It's sad if you don't want to work or have problems stay home. I just decided to write this review to just see if that store gets any better or hell if dollar general itself even cares. I'm not going to spend my money to be talked crazy to I will not do it. So dollar general if you see this you may need to do something..This is my second complaint and it hasn't even been a month since the last one and nothing maybe they are like the manager they don't care either

28 April 2026
Unprompted review
Rated 1 out of 5 stars

It's Saturday and it's 5 & 10 dollar off day .....

It's Saturday and it's 5 & 10 dollar off day with the coupon depending how much you spend, so Saturdays are crazy busy. With that being said I expect the line at the register, what I don't expect is the fact the help takes turns leaving the register to go outside and smoke. So when this happens they go from 2 registers down to one, meaning if you need a gallon of milk or a 12 pack of beer you might get stuck behind some 80 year old lady doing a weeks worth of shopping to get her 5 and 10 dollars off. Which is no where near as bad as when she tries to pay with a credit or debit card and has no idea at all what she is doing, and pray she didn't forget something or thought the price of something they rang up was wrong. This is wrong the whole run out smoke come back in, then again another runs out smokes and runs back in, what ever happened to customer service???? Am sorry but there are 10 people on line your first concern shouldn't be if you got enough time to go out and smoke!!!!

16 May 2026
Unprompted review
Rated 1 out of 5 stars

New Dollar General store in HEFLIN Alabama where the store manager and older store employee is always not putting the Hot wheels new releases out because the store manager and older store employee Hot

The Dollar General store at the HEFLIN Alabama address 8269 us 431 store manager and employee always put back New Hot wheels diecast cars for their family members and friends and family friends and it's not fair for the regular customer on top of that at the same store the manager is always rude and always talks bad and makes fun of customers especially the older female employee

15 May 2026
Unprompted review
Rated 1 out of 5 stars

The store manager was very rude

The store manager was very rude, not only to her employees but to customers as well. She acted like the customers were an inconvenience when asked for assistance with items on the upper shelves that weren’t easily reached. Her response was, you are just going to have to wait, I am busy and I am expected to do everything in store because I have lazy staff members. I felt awful for the two employees who were working with her not only that day but every time that I have been in that store. It is no surprise that I never see the same person twice, not as long as she is their boss. I will drive 20 minutes to the one farther away if I can just so I don’t have to deal with her. Her name is Marty and she works at store #7977.

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Chaotic aisles

Chaotic aisles, overpricing throughout . I have visited Dollar Tree, Family Dollar and General. In the last two weeks. Massively inflated prices and a waste of my time.

11 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look