Dollar General Reviews 

669
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the staff and customer service, often encountering rude and unhelpful employees. Consumers also found prices to be unexpectedly high, frequently differing from advertised shelf prices at checkout. Additionally, some stores were described as dirty, disorganized, and having issues with product availability or quality, such as mold in freezers. However, some customers also noted positive experiences with staff, describing employees as helpful, kind, and providing excellent customer service. A few other people also felt that some locations were clean, well-organized, and had merchandise properly displayed.

What people talk about most

Staff

Clients share negative opinions on staff, with many reviewers reporting rude, obnoxious, and unprofessional... See more

Product

Customers had ambiguous experiences with product, with some expressing long-standing affection for the brand... See more

Price

Reviewers express significant dissatisfaction with pricing, citing that many items are extremely expensive... See more

Customer service

People report negative experiences with customer service, with many describing it as horrible and expressing... See more

Location

Customers consistently note ambiguous experiences with location, often highlighting the convenience of nearby... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Dollar General on Oak Street, Eastman, GA, the cashier, Kasey, acted like it was a bother to check me out this morning. She was removing items from box to put on shelf, I walked up to register, she j... See more

Rated 2 out of 5 stars

I was shopping at the dollar general on Old Iowa park road in Wichita Falls Texas on 10/06/25. I saw some laundry baskets that said buy one get one free so I looked at the price and it said $15. When... See more

Rated 1 out of 5 stars

DG stores bleach and other highly dangerous chemicals on the top shelves. I just retired from industry that forbids storing any chemical above EYE LEVEL. Store paper products, etc. on top shelves a... See more

Rated 1 out of 5 stars

On September 1ni stop on dollar general store to make a paper 500 deposit to my cash app and cashier or dnt know wat happen till now dnt apeance the money on my cash app acount this happen on 1323 Ram... See more


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1.7

Bad

TrustScore 1.5 out of 5

669 reviews

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No recent history of asking for reviews

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1.7

All reviews

(669)

139 reviews in the last 12 months

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Rated 2 out of 5 stars

The dollar general on 9585 Scott is…

The dollar general on 9585 Scott is nice and clean and the ppl are nice. But this will be the 3rd day of me going to their store and im going to be pissed if they are closed again before the closing time before 10 pm. This is annoying because I rush to get there, and I get there at least 10 mins before closing time and the door is already lock. I work from 9am to 9 pm so its hard to get there before so I go after. if you're going to close 10 mins early pls note that on your site and hours of operation.

26 May 2025
Unprompted review
Rated 2 out of 5 stars

Very clear cut deception and theft by…

Very clear cut deception and theft by the company. They stole $4.00 from me.
I created a list in their App specific to my local store for shopping later in the day. Added 2 items to it and applied applicable digital coupons. App told me costs (ignoring taxes) should be:
Price: $9.50
Coupon Discount: -$3.50
Total: $6.00

Went to store, purchased the 2 items. Receipt at home...
Price $11.50
Coupon Discount Applied: -$1.50
Total: $10.00

14 May 2025
Unprompted review
Rated 1 out of 5 stars

Great store I frequent it a lot...and…

Great store I frequent it a lot...and all of the associates are super nice except for the one that checked me out today. Andrea...Rude, Rude, Rude...not a hello or thank you or a goodbye...but she spoke to the lady behind me...poor customer service for some people I guess...

10 May 2025
Unprompted review
Rated 4 out of 5 stars

The dollar general on Decker Blvd

The dollar general on Decker Blvd, Austin tx. has made a huge turnaround. The store has finally made great changes. Clean. Things in order. Manager very friendly. Makes you want to shop there again.

1 April 2025
Unprompted review
Rated 3 out of 5 stars

The three stars or for employee at…Dollar general in George Washington named tye he's nice smart knows what he's doing

The three stars or for employee at Dollar general named tye
in George Washington's Dollar general there's this one kid in there working today that took so long it took like almost like an hour to scan something I was about to leave another employee there can't even go to the register when there's a whole line of people and just lets the dumb kid do it horrible experience only tye was the best one there and don't be having people take 30 minutes for a employee to help them with the app when they can't even do it at home just to get $1 discount for crying out loud it takes forever

24 April 2025
Unprompted review
Rated 1 out of 5 stars

Employees need to learn customer service

I had a bad experience with Dollar General in Nottingham MD and for my trouble the district Manager told me to go to the store and ask for Steve. He was not interested in giving me the $20 GC that I was told to pick up from him. I left my name and phone # for him to
call me after he spoke to the district manager and that was over a month ago & I have never heard from him.

8 April 2025
Unprompted review
Rated 1 out of 5 stars

It was OK until i walked out the door

It was OK until i walked out the door, which will be for the last time!! There were 2 women, I don't know if one was coming to visit or to work that shift also bit receipt shows 4:09pm on this fine day and says BREEANNA as person on register. Anyway, as I walked out I got shouted at a very loud almost screaming voice, Byyyeeee!!! It couldn't be the woman at the register as she looked quite old.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

The manager of the Dollar General

The manager of the Dollar General in Coarsegold California, Mellisa has made a tremendous improvement in my shopping experience. Before her, navigating the isles was impossible. Stocking racks blocked so many isles that customers could not navigate the store. The employees had a sour disposition when dealing with customers. Mellisa has turned everything around. Employees are friendly, very few racks if any blocking isles.

1 March 2025
Unprompted review
Rated 1 out of 5 stars

What greeted by a furry barking at me…

What greeted by a furry barking at me saw a what looked like mold in one of the slimes (slime was opened) 3 year old pee peed in the health aisle told the employee (furry) he just barked at me left terrified don’t come here

5 April 2025
Unprompted review
Rated 1 out of 5 stars

Trashy Store

Store is always trashed. Stuff everywhere. Shelves half empty. Manager yelling at someone every time I go in. It’s exhausting.

6 March 2025
Unprompted review
Rated 1 out of 5 stars

Dollar General is a Mess

Stores are dirty, shelves are always a wreck, and prices ain’t even that cheap anymore. Staff looks overworked and don’t care. Used to be a quick stop, now it’s just frustrating.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

I don't understand how eggs at the…

I don't understand how eggs at the butternut st location are $9.00 they don't even have the price showing how much they are and on top of that the eggs doesn't even have the price you only find out the are $9.00 when you go to checkout save a lot eggs are $5.69 but yet at dollar general they are $9.00 smh

19 March 2025
Unprompted review
Rated 1 out of 5 stars

Abusive unprofessional employees

A lot of their employees are deranged and abusive. And the fact that dollar general has no means of contacting them regarding their behavior is very insulting to the consumer. I won’t do business with them anymore.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Every time I go to the store I'm…

Every time I go to the store I'm greated with good respect if I can't find what I'm looking for I ask anyone of the workers or management I'm directed to the right place in the town where I live I will recommend it to any one

12 March 2025
Unprompted review
Rated 1 out of 5 stars

Walked into the Rehobeth store and…

Walked into the Rehobeth store and immediately noticed the nasty floors, unstocked shelves,and crap scattered around. Looked like some 3rd world kind of crap. As much as I dislike Walmart, they at least keep their floors clean.

10 March 2025
Unprompted review

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