Domestic & General - Germany Reviews 

Purchased washing machine November 2021 after numerous phonecalls engineer visits machine still vibrates to the extent it moves and shaking about they have replaced the casing the drum springs shock absorbers heater element still vibrates violently said it was the floor thats making the machine do this had floor lifted took photos sent to ombudsman they said because its not electrical or mechanical they cannot help so gave up on them just purchased another new machine put in same place working perfectly no shaking very little vibration the machine l purchased in November 2021 is still under warranty outside in my back garden rapped under a cover

Absolute waste of money using this company to provide insurance. 3 year old Candy/Baumatic washing machine has broken down consistently since day one, hence why I took the policy. The latest issue has meant I've been without a washing machine since 14 June. Now 20 July. FOUR engineers cannot fix it. One said it could be used, so I used for a few weeks until another engineer arrived and deemed it unsafe as apparently giant hole in the drum and water will leak and make it a fire hazard.

D&G is literally taking my money for no reason and I am getting little to no help with the actual problem. Already spent over 25 minutes in a call this morning (still on hold).

I cannot stress enough - do not use this company for help with repairs.

I'm at the stage of just going out to buy a new machine as I can't deal with the hassle and high cost of launderettes any longer!

AVOID THIS COMPANY AT ALL COSTS. I have now been waiting 8 weeks and still no replacement for a washer dryer and a cooker where D and G say they cannot obtain replacement parts. These items have been insured with D and G for over 10 years each in insurance payments. Despite over 6 formal complaints to customer services numerous promises for links for replacement appliances. these links are not sent. The record of me being cut off because of the D and G "Telephone line Dropping" continues and now amounts over 70 wasted calls and wasted hours of lengthy repeat calls, being passed around staff members, then cut off, on an almost daily basis. The company are aware that I am elderly, disabled, with no family to help, and my husband died during this 8 week period but the D and G abusive dishonest negligent service continues. Customer complaints have phoned once and offered a token inconvenience amount of refunding 2 months insurance they have deducted from my account for an appliance that has not worked during those two months. Despite that one contact I still have no replacement appliances and have now been issued with a bill for extra recycling and installation charges for a potential replacement appliance, although I paid these charges weeks ago. This company is scamming customers and there is no way to speak to a responsible person who will rectify the problems. Every day more lies from staff within an irresponsible anonymous workforce all working from home and free to disconnect when unable to find records because my address and plan details have been lost, disappeared or my address mysteriously changed by the chaos of previous staff. Despite 8 weeks of this continuing nightmare and having no washing machine or cooker over the period of my husband's recent death and funeral: and multiple complaints, including on this site, I still have no way forward and nowhere to turn to have the issue resolved.

SCAMMERS WORKING WITH ALL APPLIANCE COMPANIES AND MANUFACTURERS. MISS SELLING INSURANCE IS WHAT THEY DO.
They stole money from my bank for a washing machine AO.COM never delivered. Between D&G &AO they have passed the buck back and forth, both refusing to return the stolen funds and AO refusing to refund the money for the washing machine. In total between them they have approximately £900 of my money. It is stolen. They work together to steal from members of the public. I am poor and have had troubles with my health. They have been a major cause of that.

Do not use this company. You will notice that they are the only insures offered when buying any appliance. They are corrupt.

I had a cold call to offer extended warranties for a tumble dryer, washing machine and fridge freezer. The initial people I spoke to seemed nice. However it was only after going through bills I realised our washing machine was already covered with its own insurance policy plus we have home insurance. Also times are tough even with working full time. I tried cancelling my Direct Debits from March but D&G kept taking my money! I finally managed to get the DDs cancelled. Two days after cancellation I got a letter requesting I reinstate my policy and then a phone call also. A little excessive, also the advisor who was obviously on commission for reinstating policies was trying to push to set the direct debit up again immediately. Well after having read some of the horror stories on here and people being left without essential appliances, no thank you. They even tried to cover my fridge freezer twice to get even more money. Quite frankly I would rather deal with a fridge breakdown than the pushy arrogant man I spoke to last week. Avoid, don't waste your time and money like I did and certainly don't let vulnerable relatives fall prey to them!

I would give a zero if this was an option.

I had boiler cover and the boiler kept breaking and each time they eventually sent out an engineer, we were left days without any hot water and heating in the winter! Everytime an engineer came out to restart the boiler it would fail within days again. In the policy it states that if the boiler isn't repairable the D&G would condemn contribute £850 towards a new boiler. They would not condemn the boiler so the boiler kept breaking and out came the engineer. In the end an engineer said we had a system leak and advised we pay for a leak detention report, which costs £475. The report confirmed no leak and D&G finally agreed to pay the £475, 4 months after the report was sent to them. I then purposed a new boiler at my own expense and no contribution from D&G and cancelled the boiler policy with D&G. Six months have passed and many calls and emails later I have still not received the £475 and to add further insult they have continued to take direct debit payments for the policy I cancelled in writing. I have since cancelled the direct debit to then receive a letter from D&G informing me that they have suspended my policy... you couldn't right this!!

My elderly mother has been waiting for a new hob replacement for 6 weeks. As far as I'm aware she's not competent in bushcraft so wouldn't know how to cook a meal using a flint and some kindling! The lack of customer care is truly staggering and yet there ability to pass the buck is world class. The money that my mother has paid these people over the years to insure her goods would probably have bought a new kitchen let alone the lousy four ringed hob she is still waiting for. My advice to anyone thinking of taking out a policy with this company is, DON'T. Avoid them like the plague.
I couldn't find a way to give them a no stars rating so, I've grudgingly had to give them a one star which for me was akin to having a tooth removed!

I have been paying £14..99 a month fir cover on my washer for 5 years, had a couple of repairs no problems. But this time omg! Washer broke down on a friday, so they sent an engineer out on the Monday, he ordered new parts, I received a text 2 days later saying we have your parts and an engineer will come on Saturday, but they text me the day before saying we haven't got the parts yet please be patient, I called them the middle of the following week they said they can't do anything until the 14 days guaranteed repair time is up, day 14 i called them saying its been 2 weeks without a washer now ,if you can't source the parts can you replace the machine, they told me they could repair it quicker than getting a new one and if they send me a new washer I would havecto pay for connection and pay for removal of my old one, they finally repaired it on day 17 saying they have added £30 compensation to my account, this wasn't to come off my direct debit payments oh no, it was added to a discount plan I never knew I had, so basically I could use it as discount off a new washing machine off them. I cancelled my plan, then got calls for 2 days after, saying there's an issue with your direct debit, i said yes i cancelled it after i rang you to end my plan, also they rang offering me more insurance for other items! Stay away from this awful company.

I am waiting for a refund from yourselves for £89.84.
I have sent you a link for Glotech for you to ask for an invoice directly.
I sent you a copy of an invoice that you said you couldn’t open. I had no trouble opening it myself.
This has been going on for months. I need my money back. Horrendous service 0 stars !!!!!!!

Paid this company for years for a policy that says repair or replace. They have passed the book on to whirlpool and said they will not replace my washer as its not their problem. This company should not be in buisnes do not go with them quick to take your money slow to deal with your problems untrustworthy.

Not a comfortable feeling dealing with this company. An appliance needed fixing so called them. The chap spent something like 15-20 minutes doing a fairly hard sell, quoting all sorts of figures, and I then asked him to send me the figures (email would do) so I could discuss with my wife. Was told they cant do that, it is all a verbal decision on the phone. Smacks to me of pressure selling, because you don't have time to think, and you need the thing fixing.

Reluctantly agreed to a 6 month plan. Just had a letter saying it will automatically renew on expiry next month. Nowhere on the website or in your secure account page can you communicate with them to say no renewal. You have to phone or write - phoning subjects you again to efforts to persuade you to carry on, and writing (unless recorded delivery at your expense) is no guarantee that it has not got 'lost'.

To me the whole thing just smacks of different subversive ways to get or keep your money. Auto renewals without consent are appalling.

Absolute rubbish, and the replacement offered by d and g are so inferior.

Keep contacting me to insure my cooker. I've told them on the phone that I am not interested as my son is an electrician. Despite this they have emailed me and this morning sent me a letter

Absolutely awful service.
We purchased a tumble dryer with an extended warranty. Had the tumble dryer 4 years and a 3`4 weeks ago we reported the dryer casing was dangerously hot, then started to make a loud thumbing noise with smoke coming out of the back of the dryer. Reported and had to wait 2 weeks before an engineer was booked in.
Engineer removed the back of the casing, saw the fan was broken and didn’t investigate cause of smoke or hot casing.
We reported this to D&G and to the company we purchased the dryer with.
A further 2 weeks and called to ask for an update. D&G stated they had t had the report and could t give an update. Call to the other company who stated D&G had received the report days before. Call back to D&G stating the report had landed whilst taking to her and now had to await a Team Leader decision and could take 5-10 days.
Explained our situation and she couldn’t have cared less stating ‘some people have no fridge’ - my response to this was it was winter and not an excuse for their poor service.
Called twice more asking for the decision to be escalated and told the report stated the cost to repair was 80% of the cost of the dryer. Again raised the smoke coming from the machine and hadn’t been investigated thoroughly. Asked if we could speak with a manager and told not possible.
Rang again for an update and told the part had been ordered and to discuss with the other company. Call to the other company who stated they had not heard from D&G and hadn’t had the go ahead to order any parts.
Call back to D&G to ask why they hadn’t given the update. She had the nerve to tell me I hadn’t understood her and that she didn’t have the report or authority to order the repair.
Asked for the contact details of the manager to escalate and the engineers details, told me to hold and would retrieve this information and patched me through to a survey call and hung up. Called back and to;d me she didn’t have the engineers details on file.

We foster children with medical needs and cannot have piles of washing or wet washing around the house. Also costing us $200+ in the last 3 was in laundrette fees to use the tumble dryers. Operator couldn’t have given a toss.

Completely frustrated and never would I buy an extended warranty with these incompetent clowns again 😡

Our fridge-freezer broke at the beginning of June. We contacted Hoover who sold us this all singing all dancing policy with D&G. How stupid we were to trust them.
1st engineer came out and did sweet f-all, ordered a new part
1 week later, 2nd visit cancelled with no notification as the part hadn't arrived, time off work was taken at our expense, whole day wasted from their lack of communication
3 days later 3rd visit cancelled without ringing or texting us at all due to no part
another visit booked for 27th which WE cancelled as we finally got offered a new firdge freezer free of charge but they are so incompetent they didn't cancel this engineer visit
offered new fridge freezer but they had the wrong one on our policy which meant we were offered cr*p replacements
Spoken to this company via phone sveral times in the last month and each time has caused more stress, confusion and upset.
Of the possibly 10+ people I have spoken to, 2 of them accused me of being a liar (disproved with satisfactory evidence), most of them said something different every time we rang and only 2 of them were helpful.
Lodged 3 complaints with them.
1st one we got £40 as a goodwill gesture and a replacement fridge freezer
2nd complaint the woman told me I couldnt have a replacement and then admitted she hadn't read up on my account so didn't know I'd already been offered a replacement! still awaiting her response letter
3rd complaint sent today as i want my policy cancelling free of charge for the stress they have caused.
Do not use this company.
If you get "tricked" into a policy with them via a third party, cancel it immediately. More trouble than they're worth.
Not just me, family members have said the same, they've been like this for years.
avoid avoid avoid!!!!!!!!!!!!

Tried going directly to D&G to book a repair and got cut off twice. (Foreign Call Centre). Got in touch with my machine manufacturer and they arranged a repair. Had a first visit from engineer and he informed me a new Drum, Programmer and door seal was required and he ordered them there and then. The second engineer arrived and fitted the drum, put the old drum seal back on (what did he do with the new one) and dont know if he fitted the new Programmer. He took our hand towel from our towel rail and wiped the water that had spilt on the floor. Never found this out until he had gone. He removed the old drum to his van and left the drum box outside our neighbours house. This could have been classed as Fly Tipping and a fine for me had someone seen and reported it. Verry poor behaviour from someone representing a company.

Never had a problem until today! Woke up American style fridge freezer warning lights on, food defrosting and Manuel said to turn appliance off as symbol appearing represents “danger to life and property” so had to turn it all off. All frozen food destroyed and now no fridge either, contacted today( Friday) to be told someone will come out weds. Spoke to 5 different people who put me on a cancellation list, so if a repair comes up sooner I can have it. Got a txt 1 hour later saying “we can come out Monday, reply before 11am to confirm” so replied YES at 10am..thought yes it’ll be fine by Monday..only to receive another text 3 mins later saying “sorry the Monday slot has gone”?? I’ve had to pay £50 for a second hand fridge freezer to tide me over till weds!! And all food lost isn’t covered which I think should part of the plan.

Booked for a repair today , was told they would ring am with estimated time , now 18.41 no communication whatsoever, rang only to be told sorry can't get hold of engineer ring back tomorrow

I've been with Domestic and General for several years and Found them to be outstanding. Customer Care representatives are always courteous, friendly and helpful. Service or repair problems Are dealt with efficiently and quickly without sny quibbles.

Absolute pain in the backside constantly ringing us up about insurance upgrades for our fridge, freezer, cooker and washing machine etc.. when I have already told them that we are moving house and that the existing white goods are staying in our old property. We won’t be using or recommending this company to family and friends in the future.