Domestic & General - Germany Reviews 

Took a full day off work, completely pointless as the guy parked outside my house for around 20 minutes then drove off! Apparently wrong house listed on his job sheet & when he knocked on they knew nothing about it- funny that, as he never got out of his van! If he was lost he could have used the mobile number he'd called me on that morning to find out where I live! Who's going to pay for my lost wages? These people are a waste of air.

Wow!!!! Looks like I don’t have to write another shocking review as there’s so many here already!!!!!!!! Waiting for a’decision’ for a store credit for a washing machine. Absolute joke. Been ringing daily for a week and being told that haven’t made a decision. What decision???? Getting the insurance $$$ was easily taken by you! Just give me a store credit as my clothes are mouldy. You gonna pay for new clothes and towels????? Do the right thing!!!!! We’re not the robbers here…. I’m a family person wanting to wash her clothes.

This company is a out right scam we had a wall oven under warrenty that took over 9 months to be found unservicable and then said it still on the first ticket and we will not replace it on a first ticket and then canceled the plan on me. I sat with out an oven for 9 months for the company I paid to say none are not fixing it. I was told when purchasing the plan that if they could not fix items they would be replaced and and by 2 other associates on follow up calls so they blatantly lied. They are a trash organization with awful customer service.

After numerous aborted attempts to mend my tumble drier I asked D and G for a replacement under the terms of the agreement. This they rejected. The aborted attempts continued and i applied again. The finally agreed to replace the appliance. The process to obtain the credit for the machine is in their words supposed to take 2 working days. After 3.5 working days and no use of machine for 3 weeks now Im holding on the phone for a further 20 minutes trying to get some action.
My whole experience with this company has been a nightmare- Frankly it seems a complete waste of money to insure your appliance because they never seem to fulfil their obligations.

AWFUL SERVICE AND COMMUNICATION ☹️
I booked an appointment for Tuesday afternoon. Took the afternoon off work. Was called just before the appointment to be told appointment is cancelled as they have no engineers in the area. I spoke to someone who told me they are having some engineers do overtime Saturday morning. So he booked me an appointment for Saturday morning 9.34am - 12.34pm. At 1pm I rang Whirlpool, who told me the engineer was running late, they tried. calling him but no answer. The call is still live. At 3pm I rang whirlpool
again. I was told the engineer was at appointment two. That I was number 6 and the call is still live. At 4pm, i rang Domestic & General to be told I am 5th in the queue and there are two customers before me. I then rang both companies back at 4.45pm. Only to be told they are both closed.
Manners cost nothing, a courtesy call is all that is needed. To add insult to injury, D&G said do I want to take another policy for my washing m/c. Really!!!

Too much waiting.. At the phone when you call.. Appointments take too long.. Isn't cheap at all.. I don't need it..

This has got to be the worst company I have had to deal with in over 30 years. Left a vunerable 90 year old lady without any heating for over 2 months during the winter
Read all the 1 srar reviews abot this company before parting with any money
They are fraudsters

So l rang the boiler people up Monday morning 27/3, 09.30 WOW they brought the engineer's visit forward and come Monday 27/3, 14.00 boiler fixed still approx 4 days without hot water / heating given them another star for turning up but could have done better Chris Folkestone

Booked an engineer,then they say not possible,paid £150.00 and cannot get through to any of their numbers to obtain refund..

Worst company ever .. the plumber they use are very incompetent and give misleading info to customers absolute scammers ..if there a zero rating I would be the fist to give it . Please please please a kid using this company if you there is a slight hint of desperation . They never provide solution instead they cause further complications .. absolute waste of money spent on what a joke!!!

Had my insurance to cover washing machine now for about 5-6 years. I believe they have changed quite a few parts over the year but the service and waiting time is pretty rubbish. I have been waiting about 4 weeks since first making the claim and diagnostics.. someone called today at 9 to say to wait in from 11-3 on engineer to come with parts and fix… when I said I wouldnt be home from work till 3 they just cancelled appointment and told me to re-book.. it’s pretty unprofessional for them to give me an appointment for that day?? I will now have to wait another 2 weeks for an appointment. 6 weeks in total for a watching machine repair?? The worst of it is it’s an old machine now and the motor has gone it doesn’t seem worth fixing but these independent washing machine engineers won’t right it off… it’s a budget machine and I’ve asked another engineer opinion on this repair and he said it would be best to buy a new machine.! The insurance really is not worth the hassle or embarrassment.. I have to use a local laundry which isn’t convenient.. I am planning to cancel insurance now and get a new machine and never take out appliance cover ever again.. and domestic and general will never see another penny from me. Lesson learned.

I was in the process of changing back to Sky Q, whilst talking to Sky advisor I was informed that they, (Sky) covered all my Sky equipment? ( Sky's acknowledgement by text follows)

"Hi *****,
As per our discussion in regards to what sky cover we cover your sky q box free replacement or call out for engineer, sky dish is also covered, any faulty equipment eg (remote can also be replaced free of charge)

thanks
sky no Reply"

I have been paying £10p/m to D&G for the same cover as I was not aware sky covered all this?
As a bonus I could also add a TV and mobile phone!
If I had a been fully aware of this then I would not of had the extra policy from D&G.
I know some people would say "you should have read the T&C's fully', but how many do? (10 pages of covering their backsides!)
When you just renew your policy, you glance though it very quickly, just taking note of things that are highlighted...Like
"If your policy is cancelled, your devices and Sky equipment will no longer be covered" (That's on the D&G form)
Going through to the complaints department of D&G, the basic reply was "Sorry that you complaint has not been upheld" (The long and the short of it)

So basically, we've got your money for the policy, tuff!

Yes I ramble on, but, this is just a warning to all potential buyers of a policy like this, you can go through all the T&C's, but it doesn't tell you what Sky have told me, that they cover things like the dish!
So why pay for it again?
D&G say their agreement with Sky is blah, blah, blah, but that's of no interest to me, my agreement is with them!
Not once did D&G advise me of ALL that was covered by Sky!
So the long and the short of it, be careful when you buy this product to cover you Sky equipment, it's already covered according to Sky...
Misleading sales is my belief, and they are just not interested in your complaints.
BEWARE!

The worst customer service of all time literally 5 hours still not resolved , supplied me with a crap replacement cheap dishwasher that doesn’t close door properly , unusable as it’s intergrated they now say tough you have used it so they offering me half the £100 installation I’ve paid to get it fitted properly , scammers of the highest order do NOT use

Sold a policy inc cover for a new appliance. Then reneged and refuse to supply new. Shocking company. DO NOT USE

Please, do not buy insurance from this company! I honestly think they are no better than scammers.
I had the worst experience from the moment I called them.
I have been a customer for 23 years, and they never had to do anything. First time I called them they sent an engineer who turned my boiler off, said he couild not repair it and left. For 2 weeks I had no heating, no hot water and NO communication telling me what I should do. I could not even organise to get the boiler fixed because I didnt know how they were going to settle my claim.
After many many phone calls where they promised to call back - they never did - I was given constantly misleading and contradictory information. They finally told me on a casual phone call that I was not covered as the flue is not part of the boiler. I was dealing with complaints at this point and their attitude was terrible. I was genuinely taken aback at such bad customer service.
It turns out nothing much counts as part of the boiler.
Worst thing was leaving me not knowing anything and constantly having to persue them for weeks.
They are a disgrace. They give wrong information, they dont care and they have no intention of helping their customers.
Shame on you Domestic & General.

Despite never having dealt with this company before or giving them our details, they managed to get hold of my partners name and address and sent us a letter demanding money for a FREE OF CHARGE repair which was carried out in our house by Whirlpool A YEAR AGO! We called the number and the guy who we spoke to broke GDPR as he didn’t even ask who he was speaking to or any personal details, he was aggressive, argumentative and rude and we had to end the call with no resolution. We spoke to whirlpool who confirmed the work was indeed free of charge. God knows how these people got hold of our details - extremely dodgy and a total scam. Be very careful if you receive a similar letter!

Terrible company. Cancelled my Sky Protect years ago and they continued to take my money. Sky and Domestic & General should be ashamed of themselves praying on the vulnerable? How many Sky Customers have cancelled Sky and still paying this dreadful company and only receiving a fraction of the service they would have if they were still a Sky customer. Expected more from Sky but not these looking at the reviews

OMG what a bunch of muppets!

Keep going round and round in circles trying to sort an engineer visit. I have spent hours on the phone. They keep referring me to the same engineers who keep refusing the job! This is not my job - I am paying for a service I am not receiving. My boiler service appointment was cancelled at the last minute 4 times. I am now trying to get a visit to check something else and they keep referring me to the same company who kept cancelling and have no interest in the job - such a shambles. I am going to cancel my DD and find another company. Having already complained, a manager reassured me this would not happen again but it just has!! I don't have the time or the energy to keep calling anymore it is beyond frustrating. I was told on my 40 minuate call this morning that "please believe me I am going to make sure this appointment is made" only to then get a call from the same company as before who don't want the job!

Initially great service. Texted a next day appointment and the engineer turned up in time. He confirmed a new seal was required for the washing machine door. Of course this was obvious but I understand the need to check. He said he would order the part and confirm a date to visit and fit the part.
That was last Friday and by Wednesday morning there has been no communication with D and G or the appointed subcontractor from Sertronics. The part is available on line with a 1-2 working days delivery.
If I try to access my account it says “protection cancelled” so I have no way of requesting a visit.
I now have no idea what’s going on and I’m glad I paid by credit card as I don’t fully trust D & G.

Edit: called them this morning and my repair is cancelled. They have known since Monday that their supplier does not have the parts (yet other suppliers do). No communication from D & G - they claim that they dont even know the reason for the cancellation! I had tp phone their subcontractor to find out.

I have never used my policy until last week. I wish I had never paying out £60+ a year to a company that provides no service whatsoever . I reported a fault with my washing machine and was advised they do not have an engineer in my error (I live in London) . they then passed me on to Hoover who told me exactly the same who passed me on to a company called Pacifica who never contacted me - I had to call them who now tell me they can send someone on the 11th of April mmmmmm