Domestic & General - Germany Reviews 

My Samsung TV was broken by my one year old baby, LED panel had been cracked.
Booked the repair slot online very convenient, just took me a minute.
Even the technician came a week later because of purchase a new panel for me, but they did send me a message to let me know everything in advanced. I feel very happy for the whole process.It is great ! I have got a new fixed TV panel now.
Thank you very much !

Absolute shamble week 5 and they still haven’t resolved the issue with our washing machine, do not insure your white goods with this lot , no regard for customers whatsoever

My lawnmower accidentally broke on Sunday, I booked a repair online they turned out to be a white goods repair, the lawnmower had been categorised as a flymo warming drawer. Four hours later on the phone I am still no closer to resolving the matter. It has been put down to be escalated but Harvey, the final chap I spoke to from there said it would take days for them to get back to me. Not happy at all

I am so disappointed with domestic and general they don’t deserve even one star, I cancelled my policies, I was expecting a refund, which I was told 5-10 day, then this morning I get emails advising me how to book a repair, so I called to speak them again, the guy promised it had been cancelled and I will be refunded. Today I went out come back three letters saying unfortunately I cancelled later, so it seems is back and forth , each time I call I am being told yes we have done it.

Family of five went 3 weeks without a washing machine spent almost the price of a new one on laundry costs D&G insurance company is not fit for purpose.

Well what can i say my washing machine was leaking middle of march they came out put a new drum into it i went to use it fkllowing day it was very loud and moving all over the floor called them out again they put new motor in still doing the same thing after 3 call out over the same thing they decided to replace the washing machine i have now been waiting 2 weeks for my replacement to be told twice its out of stock they havent even rang or texted us to tell us i think it is absolutey discusting i definetley will be cancelling my direct debit they are a waste of time

Relentless like a certain unfavorable estate agency. When you block them, they call you from another number. My finances are tight, so I explained my situation. 'Let's see if we can reduce your payments,' the agent replied. Go figure.

As far as commission is concerned, I am not your meal ticket.

Leave me alone!

I understand that money is tight and your trying to get customers
I have now recieved 9 phone calls in the last twenty four hours if i said no thank you the first time you are nor going the right way to tempt me back .

Renewal time for induction hob, usual price hike of over 18% when people are already struggling with 10% inflation. This company seems to have a strategy of seeing what it can get away with and treating customers like simple minded. A quick search shows I can buy a new replacement appliance for less than the annual renewal cost of repair plan. I do not intend to get into a telephone conversation in which they reduce their cost and try to keep my custom. Just cancelled DD and notified by email.

So have tried calling the renewals team a few times and when you get threw they cut you off, they must have so much business to just cut people off. I also dont no how the colleagues on the phones still get away with talking to clients like they do, shocking.

3 times they gave us dates for delivery, 3 times never arrived, ring them up they say Electrolux has not got our phione number, although two weeks ago they rang us to give the delivery date, TWO months without a washing machine, but happy to sell you a new policy, no idea when we will get the washing machine, great way to treat a couple of 70 year olds, LEAVE THIS COMPANY WELL ALONE

Extremely rude phone operator Harshini speak unclear and fast in foreign accent.
I paid for extended warranty on Dyson V10 vacume cleaner . Unit had faulty electrical start trigger and clip that holds vacume bit in place on pipe, clain denied because clip not covered under policy. Not even looking at other electrical fault cover by the policy. Quick to sell insurance until you need to claim.
Very disappointing.

POOR COMPANY for service.
I have a gas cooker under a service contract with them.
Unable to get any service by phone or on line from them. I was given a Hotpoint telephone number to contact. No service from Hotpoint for my cooker, told no one available for repair and nothing could be done. Have cancelled all my D and G contracts, zero service from them.

Absolutely incompetent company. Did not bother to look at the motor in fridge freezer. Put a piece of wrap against the fan said that was the problem. Bull s.. nothing was touching the fan. Freezer still as it was. I shall have to go down the road under section 75 appliances act.Tough cookis if they don't like it. Now on the phone to them for another appointment. Best not mess me about cos I'm really not in the mood for their BS.

Stay away from this company!!

Use only if you have enough patience and can put up with their stupidity. Not at all recommended for anybody especially old people because you’ll not get anywhere after your initial complaint. And they will frustrate you to your core!

I’ve had a leak in my bathroom and since the past 3 days I’m constantly on the phone to sort this out. I’m just being transferred from one department to another and in the end they’re telling me they can only send the plumber to turn the mains tap off and can’t actually fix the issue because they are not sure if I’m covered!! I said I got the policy which states I’m covered for small and big plumbing and drainage issues. I didn’t pay for insurance just to turn the tap off.

This issue is still ongoing and nothing has been sorted. I’ve spent million hours speaking to different people for the past 3 days having to spend all day at home on the phone.

Worst company so stay away from it

if i could leave no star i would been insured with them for about 4 years, as soon as i need to make a claim they close my account !! will never use this insurance company again BEWARE just phoned the company for explanation the man was cheeky and hung the phone up worst customer service ever experienced how are they allowed to get away with this

Worst insurance company. Can’t even book a repair because the website doesn’t work. Call and not even taking calls…… fuming

I don't know if this is SKY'S domestic and general insurance plc but I had bad experience on Thursday 13th April 2023 at 9am They rang me stating my ip address had been hacked and were going to take me through the stages of fixing it They took complete control of my mobile as communicated with me via my house phone They went through all my apps and emails to eventually accessing my bank account I noticed the keypad was being used and amounts of money being typed I asked if was going to lose this money she said no it was to confuse the hackers It goy to 10am and I informed them I would soon have to leave for an hospital She told me to stay on the phone and not leave they only needed few more minutes I was about to be picked up when stressed I had to leave and if the checks could be finished later in the day again she told me not to leave the phone and wait few more minutes, I said I can't and needed to leave She passed me onto her manager and he was also abrupt and told me not to leave the phone and to not go to the appointment At this point I rang off the phone and left my mobile as they still had control of it When I got back home I looked at my mobile saw it was back to normal Checked my bank account and £385 had not been returned after 2 previous amounts they were testing with were These people have now left me with no money to live on As I claim benefits and that was government money they now still hold I want and need that money returned I did NOT give them permission to take any money out Two names were in my payee list in history section SNEH GUJARATI and MYKOLA SHOKOTKO Account numbers and sort codes they used are 40186457
202538

43638671
231470
One of these accounts holds my money and I want them caught out and my much needed money returned ASAP !!! I have informed my bank and now I have no access to that and waiting on new bank card because of this situation It has caused me a great deal of stress I have heart condition had since birth, 2 operations on it This has left me in a venerable state and needs addressed by whoever to resolve it and return my funds back to me !!!!

Wish I could give no star 😡they delivered my replacement dishwasher but whilst bringing it in dropped it on the floor causing the front bottom trim to fall off which they quickly replaced, after they left I went in to check machine was not damaged and discovered where they dropped it a gouge in my wet room floor so I immediately telephoned them and they emailed me an online claim form to complete. After getting no response from them and facing an estimate of over £1200.00 to replace flooring I telephoned them again and was advised they would email the claims department. Today I received a letter saying the drivers inform them they arrived at property and carried out delivery with no issues, I have been a loyal customer with this company for more years than I can remember and they are now basically telling me they believe their drivers which means they are accusing me of making this up shame on them. I will be cancelling all my appliances cover and find a company who are honest.

Please, please Beware absolutely rubbish company.
Stay away, never buy this policy.
I made claim five weeks ago still my washing machine is not fixed yet. I have booked 3 days time off from work to fix the machine. Every single time they make some excused. When i ring them after few minute conversation, they cut off line.
Please anyone help me where to make complain?
Thank you