Domestic & General - Germany Reviews 

Paid for 4 years peace of mind and I ring them guess what my fault is not covered.. complete rip off save your money because what ever your fault it won't be covered

AVOID THIS COMPANY AT ALL COST. They are scamers. I need to repair a simple pump on the washing machine. Made the first call to schedule a visti on December 8. They cancelled 3 of my appoitments ever since. Engineers just don't show up, customer service is useless and misleading. My next appt is on Jan 10th (5 weeks since my first call). Not even sure that Do&G is going to honor it. They didn't before.

HOTPOINT ENGINEER TURN UP COULDNT FIX OVEN ORDERED PART BUT HAS NO DELIVERY DATE. DOMESTIC AND GENERAL CONTACTED ME AFTER I COMPLAINED OFFERED AS A SO CALLED GOOD WILL GESTURE TO HAVE ME ORDER A NEW COOKER LINK NOT SENT AS OF TIME WRITING THIS REVIEW 3 DAYS TO CHRISTMAS. SO DISAPPOINTED IN TEARS WHAT A BIG LET DOWN NO SYMPATHY

Had a previous rapair done which has failed - Had another repair booked however noone turned up- tryed calling numerous for the phone to be hung up on me - when I finally managed to get through and speak to someone they palmed off left me on hold and then was cut off again. Live chat is a robot which isn't helpful and the staff I spoke to were useless. Wouldn't recommend! Will be looking elsewhere!

Absolutely shocking company to deal with. Booked a repair for my washing machine the repair lasted two days before it broke again. They then agreed to send me a replacement machine. Its was then cancelled on 2 separate occasions without explanations. Sent me out a replacement machine which wa supposed to be an upgraded machine of my previous one. After the engineers had been to install the machine I did some digging only to find I have had an A rated replaced with a D rated and it takes 2 hours to do a cycle and that is the quickest cycle. Thier customer support and customer relations are the worst I have ever dealt with and now I'm stuck qith a washing that I personally wouldn't have bought in the first place. Anyone thinking of getting cover with this joke of a company I have 2 words DONT BOTHER

Trust pilot should have the facility to rate and organisation (sic) NO STARS,as I feel that would be applicable in this case. Other reviewers actually engaged with the companys' representatives, lucky you ! Thank goodness by boiler is still operating, however, has a timer fault. I attempted initially to on line,however ,when asked for model of boiler,I entered what they have on paperwork issued to me,but surprise surprise,it wasn't recognised. This meant I had to do the dreaded phonecall.After 15 minutes waiting on hold, they see fit to inform you that your call will be answered within 45 minutes,ha ha ha ha. I could go on,however, rest assured I will be shopping around when renewal time comes. Not fit for purpose .

Regretfully it's not possible to give this company a minus rating, if it was it should be minus 10, they are probably the most inefficient, inept, incompetent and totally useless service or more accurately "non service" company it's ever been my misfortune to deal with.
They are a total shambles !!

Wish I could give them a minus because they dont even deserve a zero rating. My boiler has broken down and ive been told to wait till Tuesday its ridiculous and its Thursday its all a joke for them I told them i have a baby and ive got to heating or hot water. Its just a disgrace tbh i dont know what we are paying these guys for. If they dont have any engineers then they should just shut everything and go home. The guy who answered my phone just cut me off so i had to ring again. Very bad customer service and very rude and unprofessional. Im literally paying them to come and fix the boiler on Tuesday! Shame on this company. Dont make the same mistake i did and insure with them! They put me through to koziwarm who told me to put hot water on the pipe..its just ridiculous i mean what am i paying the insurance company for so that I can fix the boiler myself. If people knew how to fix these things then they are not stupid that they would pay companies every month out of their own pocket.

Not impressed with these at all!! Had our boiler serviced, it failed on flue and seals which isn’t covered in the annual service! We have had no repair quotation, follow up call just a big red Do Not Use sticker on the front of the boiler! It’s been minus 5 this week and we’ve not had any heating! Can’t get through to the correct department, get passed around until I get cut off. Rubbish after care.

So booked a repair they can't get parts no update or anything constant ohine calls to domestic and general getting nowhere and still without a tumble dryer we both work full time need work uniforms I'm having to use heating to dry work uniforms school inform and towels it's costing me a fortune and they just don't care at all

This is an absolute Joke; ive been calling number for Leisure Cookers repairs, follow the numbers and get put through to Domestic and General - 5 times they say putting me through to Beko/Leisure and 5 times ive ended up back with them. Then give me another "direct line" number for Leisure and in fact its for Dyson. They just dont care and my next visit on reviews is for Leisure.

Total usual rubbish 'service' (that's a laugh....)

U pay premiums for years then when something goes wrong you get fobbed off...

My advice - do not waste your money on warranties that aren't worth the paper they are printed on with this business.

They have poor reviews for a reason....

Absolutely appalling do not give them 1 penny of your money my mother is 83 and house bound her boiler broke down and water was pouring through her hall ceiling so water had to be turned of she was left with no water or heating this happened yesterday Thursday when I called them they said the engineer can come Tuesday I said but she has no water or heating in the property they did not give a hoot pass me from one person to another cut me off the phone put me through to another provider that supports them a very nice lady from that provider said I do not know why they put you through to me we are based in Glasgow
The service is appalling needless to say I have cancelled my DD had to pay a private boiler engineer to fix moms boiler as we could not leave her without water or heating in this weather I will find another company but please do not waste your time with Domestic and general I would insure nothing with them they are the worst company I have ever had to deal with if I could give no stars I would

Very poor waiting time over two weeks not good enough

If I could give no stars, I would. This is a terrible company that con you out of your money. I'm £93.20 down and still have a fridge freezer that's loosing gas and temperature every day. What company bills you for a repair (that the engineer didn't think would work, but did anyway), and then doesn't give you any compensation for the repair failing? Steer clear of them. Pay someone privately, you'll get a much better customer service.
I'm not a person to ever leave reviews, but I don't want people to end up being robbed like I have. Steer clear of them!

Rude engineers, who don’t care or listen to the problem. nothing gets done. Total nightmare

Made a complaint.

It was not assessed properly so i contacted them with a view to engaging with them so that process is followed. Left numerous messages; denied access to a manager and finally they kept kept cutting the phone;

They even shouted at me;

How on earth are they going assess my complaint fairly with behaviour like these

This company is an absolute waste of space. Brought a Beko American fridge freezer for £450 about 8yrs ago. Took out insurance which initially started at £7 monthly raising to £12 monthly. Overall I've paid £900. On the 19th my display was showing a red exclamation mark and lost its temp with over £300 worth of goods lost. I called them Sunday and arranged a call out for 23rd, in the eve of 22nd they called and said there was no engineer in the area and rescheduled for 24th. Having had to take time off from work to be around I decided to call for a time update. I was told it was cancelled. Between Beko and Domestic and General they have zero communication, no customer service, and have no idea how to resolve any issue. I've wasted 2hrs of lunch breaks on the phone, they have no consideration or support for paying customers. I will never ever take out any policy with them again. Do not anyone ever use this company. You will never have the assurances you want and they will avoid any resolution.

Appalling service. Left us without an appliance (brand new fridge freezer) for 6 weeks, impossible to get through to anybody, all they want to do is sell you the extended warranty, and was spoken to like a child when I finally did get to speak to someone, waited a week for engineer, parts unavailable for the repair, finally get a replacement fridge 6 weeks later only for the same problem to happen to the new appliance again less than 8 weeks later, so the whole unpleasant experience of having to deal with these people starts again. I’m assuming the only way you can get this company to really help you is to buy their extended warranty… I’ll try to make sure I only buy appliances which are not covered by this company in the future. Avoid if you can, but it’s hard as they appear to supply guarantees to pretty much every make and model. Furious and exasperated!!!