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Donna Ida Reviews 

4,829
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the beautiful design, comfortable fit, and stylish appeal of the clothing, especially the jeans and jumpsuits. Many people appreciate the unique and timeless nature of the items, often receiving compliments when wearing them. The customer service is frequently described as exceptional, with staff members going above and beyond to provide personalized and helpful assistance. Reviewers often feel like valued customers due to the attentive and efficient support, which includes sizing advice and quick resolution of issues. However, some customers noted that certain items, particularly jeans, can be very long, requiring adjustments for those who are not tall. Additionally, a few people mentioned that sizing can run large, suggesting that ordering a size down might be beneficial.

What people talk about most

Product

Consumers find the products to be of exceptional quality, with many describing items like jeans and jumpsuits... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional and fantastic... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as excellent,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently describing it as exceptional, personal, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Donna Ida denim and clothing is beautifully designed and made. Sizing advice on the website is really detailed so I order with confidence. Deliveries are always prompt with great tracking, so stress f... See more

Rated 5 out of 5 stars

I’m absolutely in love with this brand! Shopping online has never been easier—thanks to their incredible concierge service, there’s no second-guessing. They help you find the perfect fit for your siz... See more

Rated 5 out of 5 stars

I have never had such personal service. I spoke to the rep Ana a few times who helped me with a return and exchange, for the next size, she also gave me very detailed advise on the different fits and... See more

Rated 5 out of 5 stars

Donna Ida is an excellent company! Their customer service always goes above and beyond and Valentina just makes the whole shopping experience simply perfect. Nothing is ever too much and she’s always... See more


Company details

  1. #7 of 255 best companies in Ladies' clothes shop

Written by the company

Shop the latest styles from Jean Queen Donna Ida's seasonal collections plus her classic never out of stock lines. For personal fit and style advice from the team call or message +44 7488 845854.

Shop at Donna Ida

Written by the company

30 day returns policy
We offer a 30 day returns policy. Remember not to remove the tags.
Worldwide shipping
Free UK Returns
On all full price orders.
We’re Here for You
DONNA IDA is known for its customer service as much as its denim. WhatsApp, DM or live chat us day or night, 7 days a week for friendly, informed and embracing style advice.

Shop with Confidence

Easy returns, no fuss

Enjoy 30 day returns and straightforward exchanges if it’s not quite right.

Contact info

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On your first order.

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(4,829)

241 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Donna Ida is not only an incredibly…

Donna Ida is not only an incredibly beautiful product, Donna and her girls make you feel like a VIP every time you shop with them. Will never buy denim anywhere else again xx

10 March 2026
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Reply from Donna Ida

Our Queen! Thank you so much darling Simone, you are always such a pleasure and a beautiful model too xxx

Rated 5 out of 5 stars

Ana has been amazing

Ana has been amazing. Shortly after placing my order she reached out and has ensured that everything went efficiently and smoothly. Highly recommend this brand and the fantastic personalised service

10 March 2026
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Reply from Donna Ida

This makes my heart sing! Ana is incredible. I am so happy, thank you for saying so! Lots of love xxx

Rated 5 out of 5 stars

The best

Always excited to get my Donna Ida box.
Beautifully packaged and ot the highest quality.
Communication with Ana is second to none....feels like talking with a friend!
Forever getting stopped and asked where I buy my jeans and jumpsuits.
Love it all.

10 March 2026
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Reply from Donna Ida

And I get to chat to you on Instagram!! Love this Laura, thank you so much!! Lots of love xxx

Rated 5 out of 5 stars

First purchase

My fist purchase and it's a white womens charity t-shirt. Fast delivery and nicely packaged. The quality of the t-shirt is a medium thick cotton with a sturdy neckline which hopefully won't mishape. Can't wait to wear it! Thank you.

5 March 2026
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Reply from Donna Ida

Please let me know how it wears Joy, I am sure you will love it ! Thank you for supporting our charity x

Rated 5 out of 5 stars

Absolutely fabulous ❤️

The service I received couldn’t have been better! I exchanged my item twice and experienced the best customer service ever. I wouldn’t hesitate in recommending and purchasing again - thank you!

4 March 2026
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Reply from Donna Ida

Thank you so much for saying this Jessie!! I am so so happy. Always here for you. Donna xx

Rated 5 out of 5 stars

Being able to contact girls for advice…

Being able to contact girls for advice sizing style etc
A real bonus
Always quick to reply
Feels personal

2 March 2026
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Reply from Donna Ida

I am so happy you see it as such a bonus, it really is!!! Always here for you! Lots of love Donna x

Rated 5 out of 5 stars

They are the best !!

They are the best !!! Soft material makes yr bum look loverly !!! & they always send very quickly !! If you need help they are so good !!! They can’t do enough for you !!! I have them in every colour 👍🏻

23 February 2026
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Reply from Donna Ida

Julie you are a superstar, thank you for your wonderful review! Lots of love Donna xx

Rated 5 out of 5 stars

Astrid is perfect 🤩

Donna’s jeans are just perfect. Also the customer service is the best I have experienced anywhere. I always deal with Ana and she is so helpful and makes buying jeans a pleasure. This time I bought the Astrid jeans in Shut the Front Door. They fit me perfectly (size27) and are the most perfect colour.

25 February 2026
Unprompted review
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Reply from Donna Ida

I am so pleased!! I love this Astrid too, I wear her all the time! Love and thanks, Donna x x

Rated 5 out of 5 stars

Perfect

Perfect! I have 3 Dolly jumpsuits that I wear all the time so my new Dusty is a lovely change, so easy to wear. I put it on straight out of the box and had a great night out.

16 February 2026
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Reply from Donna Ida

I am wearing Dusty right now! I love it too, so pleased you are enjoying it! Xx

Rated 5 out of 5 stars

Great service via Anna on WhatsApp-…

Great service via Anna on WhatsApp- recommendation on sizing and speedy drluvery of fabulous jeans - always happy with Donna Ida!!

12 February 2026
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Reply from Donna Ida

I am so happy that you found Ana helpful, she is a star! Lots of love and thanks to you Felicity! X

Rated 5 out of 5 stars

Donna Ida is just the most amazing…

Donna Ida is just the most amazing company ever. Their product quality is exceptional and I just love everything about them. Ana is absolutely amazing at what she does. She makes you feel like you’re her only customer with the level of customer service. Nothing is ever too much and she is always so helpful. Just incredible!

4 February 2026
Unprompted review
Donna Ida logo

Reply from Donna Ida

Oh Kerry!! This makes my heart sing! We really love you Kerry, thank you for being such a lovely customer! Lots of love Donna x

Rated 5 out of 5 stars

quite possibly the best jeans ever

quite possibly the best jeans ever - I am 6ft and my daughter is 6ft 3 (so guess who steals them from me) Donna's jeans are insane
I have multiple styles in all colour ways and her jumpsuits are next level xxx
But the great thing is it doesn't matter what height you are - she's designed them so they can be adjusted to suit your length xxx

19 January 2026
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Reply from Donna Ida

Darling Lisa thank you for your wonderful review! We always love to see you and to help you online. Lots of love xx

Rated 5 out of 5 stars

Just a really helpful

Just a really helpful, friendly, warm Company - which is actually really hard to find these days!
Not to mention the high quality products, great detailed descriptions and fast delivery.

19 January 2026
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Reply from Donna Ida

I completely agree Lou, thank you so much for your kind words! Donna x

Rated 5 out of 5 stars

Excellent as always

Excellent as always! Super speedy delivery and gorgeous quality denim!

19 January 2026
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Reply from Donna Ida

Thank you so much for letting us know how quick and easy your purchase was! Always here for you xx

Rated 4 out of 5 stars

Bought a lovely jacket along with 2…

Bought a lovely jacket along with 2 pairs of denims, but unfortunately i had an email to say the jeans were over sold, However i was very pleased with the jacket, thank you

22 January 2026
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Reply from Donna Ida

Oh Donna, I am sorry to hear this! Please if there is ever anything I can do contact me personally, I will always do whatever I can do to help donna@donnaida.com xx

Rated 5 out of 5 stars

I’m In love in this brand

I’m In love in this brand. All the items I have received from them are of extremely high quality, always properly packaged and delivery is fast. Thank you

20 January 2026
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Reply from Donna Ida

Elena thank you so much for this great review! So wonderful to hear; this is music to my ears! Xx

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