Donna Ida denim and clothing is beautifully designed and made. Sizing advice on the website is really detailed so I order with confidence. Deliveries are always prompt with great tracking, so stress f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m absolutely in love with this brand! Shopping online has never been easier—thanks to their incredible concierge service, there’s no second-guessing. They help you find the perfect fit for your siz... See more
I have never had such personal service. I spoke to the rep Ana a few times who helped me with a return and exchange, for the next size, she also gave me very detailed advise on the different fits and... See more
Donna Ida is an excellent company! Their customer service always goes above and beyond and Valentina just makes the whole shopping experience simply perfect. Nothing is ever too much and she’s always... See more
Company details
- #7 of 254 best companies in Ladies' clothes shop
Written by the company
Shop the latest styles from Jean Queen Donna Ida's seasonal collections plus her classic never out of stock lines. For personal fit and style advice from the team call or message +44 7488 845854.
Shop at Donna Ida
Written by the company
- 30 day returns policy
- We offer a 30 day returns policy. Remember not to remove the tags.
- Worldwide shipping
- Free UK Returns
- On all full price orders.
- We’re Here for You
- DONNA IDA is known for its customer service as much as its denim. WhatsApp, DM or live chat us day or night, 7 days a week for friendly, informed and embracing style advice.
Shop with Confidence
Easy returns, no fuss
Enjoy 30 day returns and straightforward exchanges if it’s not quite right.
Contact info
London, United Kingdom
- +44 7488 845854
- hello@donnaida.com
- www.donnaida.com
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4.9
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Donna Ida
Thank you for this wonderful review dear Sue! We appreciate it. Lots of love Donna x
Beautifully delivered package in a…
Beautifully delivered package in a short time. High standards all round. My item fitted perfectly. Thankyou
19 January 2026
Reply from Donna Ida
Thank you for this wondering review! I am so delighted you are happy! X
Best jeans ever in the whole universe
Best jeans ever in the whole universe. thank you.
12 January 2026
Reply from Donna Ida
Oh wow and you know what, I completely agree! Thank you so much xx
Love my jeans
Love my jeans, fit beautifully, very slimming. Have now ordered two more pairs in different colours.
6 January 2026
Reply from Donna Ida
I love to hear this! Thank you so much for your wonderful review, I am so happy you have found us! X
Not good returns experience
Lovely items but had to send one top back.
It has not been acknowledged as received so now I’ve got to chase the firm and tracking. But I did find the returns process not good, so I’m not sure if I’ll have the confidence to order again .
17 November 2025
Unprompted review
Reply from Donna Ida
Hi Ian
Thank you for taking the time to leave your feedback. I’ve looked into this and it appears there was a system error when your refund was originally processed, which meant it didn’t go through as it should have. I’m very sorry for this.
As soon as we became aware of the issue, it was resolved straight away. I completely appreciate how frustrating this must have been and I apologise that the returns process didn’t feel straightforward in this instance.
Thank you again for raising this with us.
Best wishes
Claire
Happy customer
As always, Donna Ida’s clothing is premium quality. Really great designs with the best washes. Customer service is perfect, a true blueprint for all retailers. The staff ( in my case Ana) know the products, care about the customer’s satisfaction and clearly enjoy their work! Keep it up. DI should be super proud of you!!
30 December 2025
Reply from Donna Ida
Thank you so so much for this amazing review! You are so kind to have taken the time, we appreciate it so much! Lots of love and thanks, Donna x
Superb service & quality
Donna Ida service goes above & beyond. I get style & size advice, delivery is so fast & packaging is great. My stylist is on WhatsApp to help with anything
13 December 2025
Reply from Donna Ida
I love to hear this!! Thank you so much for your wonderful review xxx
Love this brand and the care culture…
Love this brand and the care culture around the brand!
17 December 2025
Reply from Donna Ida
The care culture! I absolutely love this! Thank you xxx
Reply from Donna Ida
Thank you so much Jacqueline! Lots of love to you xx
Donna Ida has high quality merchandise
Donna Ida has high quality merchandise. Their excellent customer service is next to none. Fast delivery on orders and thorough follow-up on everything from start to finish
2 December 2025
The customer service is the very best…
The customer service is the very best around .
15 December 2025
Outstanding customer service
Outstanding customer service
Felt very personal, and was given advice on sizing to ensure new order fitted perfectly
15 December 2025
As always I love all Donna Ida Jeans
As always I love all Donna Ida Jeans! The Minnie is amazing - so many compliments already. Just the best
4 December 2025
A gorgeous experience from start to…
A gorgeous experience from start to finish. Such great customer service. Nothing is ever too much! A personal touch goes an extremely long way!
8 December 2025
Perfect for perfect service
I saw these Minnie jeans a while back and was not sure whether to order I did that thing put in my basket to come back to. I ended up buying them finally and so glad I did.
The service was super easy to order and even got a WhatsApp message pre delivery and post delivery very personalised.
Packaged lovely and then the jeans themselves.
I got a size down and could have gone one more down I think. I’m a uk 6/8 and got 25.
The jeans are so soft lovely and a fabulous fit they feel really nice.
They are very long I’m 5 8’ and long on me too, I like that look so happy with it.
I definitely going to order another pair different style and build a little collection!
5 December 2025
Beautiful jeans
Beautiful jeans , comfortable, had several pairs but do always have to have them taken up …. I’m 5ft 5 .
Great fit to waist with a little bit of stretch.
4 December 2025
The fit …
The fit …. I absolutely love them . I’m a 6 … slim hips and wow they fit , little bit of stretch, they are the only jeans that fit perfectly and comfortable too ! Love them!
3 December 2025
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