Dollar Loan Center Reviews 

8,054
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and exceptionally helpful, often going out of their way to assist. Many people highlight the great customer service, noting that representatives are knowledgeable and patient, explaining processes clearly. The overall service and user experience are frequently described as fast and easy for many. However, some customers encountered issues with the loan process, experiencing unexpected denials after initial positive interactions and finding documentation requirements to be inconvenient or excessive, sometimes needing in-person verification.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising employees for being helpful, friendly, and... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism and helpfulness of... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the helpfulness and... See more

Payment

Users describe ambiguous interactions with payment, with some finding it a good place for a loan if paid off... See more

User experience

Reviewers mention positive feedback about the user experience, often describing it as great, fast, and easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Every time I need a loan I will use dallor loan cause the people are very professional and customer friendly they don't get pushy and seem to go out of their way to help you so thank you for the good... See more

Company replied

Rated 5 out of 5 stars

I've used Dollar Loan more than once. Both Ronie and Jessica (Carson City, NV) are both wonderful to work with. Always very friendly and very patient since I am sooo slow using a cell phone. I high... See more

Company replied

Rated 5 out of 5 stars

Kersten is the best she explained everything down to the signature. She made me feel comfortable with working with her and the loaning company. I highly recommend dontbebroke for same day loans. Thank... See more

Company replied


Company details

  1. Financial Institution
  2. Loan agency

Written by the company

Dollar Loan Center offers Signature Loans up to $5,000 in minutes. Call us today at 866-550-4352 for info.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(8,054)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks to Jaun and Angie for making it…

Thanks to Jaun and Angie for making it possible across country for me

4 August 2025
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Thank you for sharing your experience with our team, Johnson! We are glad they provided you with the best Dollar Loan Center experience!

Visit us at dontbebroke.com

Rated 5 out of 5 stars

Kersten is the best

Kersten is the best she explained everything down to the signature. She made me feel comfortable with working with her and the loaning company. I highly recommend dontbebroke for same day loans. Thank you guys for helping me secure the loan I received.

28 July 2025
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Cortez, we are thrilled to hear about the exceptional service Kersten provided! Thank you for your stellar review and choosing Dollar Loan Center as your fast, payday-alternative lender!

Rated 1 out of 5 stars

Impossible to contact them if you have a job

I cant get in touch with a person that is able to process my loan. I have a job during the day. When i call during my break there is nobody available to talk to me. When they call back, i keep missing their calls. Then i get the excuse "they tried calling you three times today".. So? I tried calling three times too. This is beyond ridiculous and a total waste of time.

24 July 2025
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

We apologize for not meeting or exceeding your expectations. We would like the opportunity to address your concerns. Please contact us at info@dontbebroke.com.

Rated 1 out of 5 stars

Less than 5 minutes? Hardly!

Applied online and uploaded all information requested and then I got multiple calls about my VA disability and y I needed the moneyand they didn't get this or that and then all of a sudden they found those things that they said they never received. Then I was told I was approved for $1550 but I explained I didn't apply for that amount. I was told I had to go into the store and show my VA Award letter in person in order to verify the actual document. Dealt with several hours of nuisance for a loan of $500. If you want the run around, this is the place to go!

23 July 2025
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Hello! We apologize; customer experience is of the utmost importance at Dollar Loan Center. We would like to find out more and discover how we can do better for you. Please contact us at 1-866-550-4352

Rated 5 out of 5 stars

The agent that worked with me was polite…

The agent that worked with me was polite and professional! Even though I didn't get the amount I wanted, she was able to start me off on a starter loan. I will definitely use them again!

19 July 2025
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Customer service is our top priority, Robert! We are glad to hear your experience was above and beyond your expectations! Thank you for trusting Dollar Loan Center for your short-term loan needs.

Rated 5 out of 5 stars

Keep up good work

Excellent service

15 July 2025
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Patrick, thank you for taking the time to share your experience! Your feedback is much appreciated!

Rated 5 out of 5 stars

Friendly and Affordable

Fast , friendly, convenient

6 July 2025
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Felicia we're glad your service was fast and efficient! We truly strive to provide fast loans with instant funding. Thank you for the fantastic review!

Rated 5 out of 5 stars

Donovan

Donovan, gave us an amazing service.

5 July 2025
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Thank you Leira for sharing your experience with Donovan! We are glad to to hear you had a great experience with them at Dollar Loan Center!

Rated 5 out of 5 stars

Customer service was awesome and really…

Customer service was awesome and really helped in my situation of need

2 July 2025
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Customer service is our top priority, Janna! We are glad to hear your experience was above and beyond your expectations! Thank you for trusting Dollar Loan Center for your short-term loan needs.

Rated 5 out of 5 stars

Very clean and kept location

Very clean and kept location. Bridgette was an amazing loan processor and helped me with my any and all my questions, and finished my loan in a timely process

28 June 2025
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

We are so glad to hear your experience with Bridgette was above your expectations! Thank you for sharing!

Rated 1 out of 5 stars

Put in for a signature loan on a…

Put in for a signature loan on a Saturday morning look promising. I have had to call them every time we have communicated since and nothing has been done but a hard pull on my credit. If it’s not one thing they needed it it’s another. Excuses from pictures too blurry, phone lines are busy, proof of address wrong, need to talk to employer, I left a note and it’s not on there. Unacceptable. Espresso important. This was to me Saturday when I began. This here is Tuesday night and and every time I’ve talked, I have been told give us 30 minutes and we’re ready.

24 June 2025
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Hi Robert! We're sorry we did not make a good first impression during your recent experience with us. Please contact us at info@dontbebroke.com so we can address your concerns.

Rated 5 out of 5 stars

Ms shyenne did a really good job…

Ms shyenne did a really good job talking and communicating

23 June 2025
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Dale, we appreciate your recognition of Shyenne's customer service! Thank you for sharing your experience and choosing Dollar Loan Center as your short-term loan provider!

Rated 5 out of 5 stars

Easy, Fast, Awesome

Samantha Called me said I was good to go. I came in and finished the loan process. It was easy, fast, and awesome. I love swag. They have fantastic swag. Footballs, soccer balls, sunglasses, writing pads. I love it all. No other place would qualify me for a loan. Dollar Loan Center did. ❤️❤️❤️

17 June 2025
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Robert we're glad your service was fast and efficient! We truly strive to provide fast loans with instant funding. Thank you for the fantastic review!

Rated 5 out of 5 stars

Professional and helpful

Both Jonathan and Joselyn provided extremely helpful and professional service. Extremely knowledgeable and walked me through the process very well

16 June 2025
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Sean we are thrilled to hear about the exceptional service our team provided! Thank you for your stellar review and choosing Dollar Loan Center as your fast, payday-alternative lender!

Rated 5 out of 5 stars

The people that work there are…

The people that work there are absolutely wonderful and it will help you. Throw everything you need and make sure that you at least get something. I recommend this to Everybody.

4 June 2025
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Customer service is our top priority, Alexia! We are glad to hear your experience was above and beyond your expectations! Thank you for trusting Dollar Loan Center for your short-term loan needs.

Rated 5 out of 5 stars

Denver Broncos helping Raiders Most helpful gals ever Miss Whitney (the bronco fan) and miss katie

Miss Whitney and Miss Katie in the store helped me out so much not with just the loan but education on how everything work from point a to point b even when time got to a long where any normal person would of hung up and gave in miss whitney helped me out and never gave up I’m a raider super fan that just needed lil help and she is a well don’t wanna say but a bronco fan supper helpful and if anyone every needs lil help I would recommend these gals in the Idaho falls store very helpful thank you miss kattie and thank you very much miss Whitney kudos to you lady’s go raiders miss Whitney if you ever wanna come to the dark side we welcome you with open arms thank you so much SSRN208

23 May 2025
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Customer service is our top priority! We are glad to hear your experience was above and beyond your expectations! Thank you for trusting Dollar Loan Center for your short-term loan needs.

Rated 5 out of 5 stars

The ladies at the cedar City store

The ladies at the cedar City store. Were very helpful and they made getting a loan easy. They answered my question. Lillian was nice and she answered my question and was polite. Thanks for the experience.

15 May 2025
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Joe we are thrilled to hear about the exceptional service our team at our Cedar City location provided! Thank you for your stellar review and choosing Dollar Loan Center as your fast, payday-alternative lender!

Rated 5 out of 5 stars

Angie and Joselyn were both a great…

Angie and Joselyn were both a great help and in helping me receive my loan. Highly recommend Dollar Loan center to anyone who needs help

13 May 2025
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Thank you for sharing your experience with Angie and Joselyn! We are glad to hear you had a great experience with them at Dollar Loan Center!

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