Doordeals Reviews 

2,061
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly delivery drivers, smooth and detailed communication, and the outstanding quality of the custom wooden doors and products received. Many consumers note that ordering items online is very straightforward and that staff members are always supportive, professional, and extremely helpful with technical guidance. However, some reviewers were not happy with unexpected extra costs, poor customer service interactions, and significant delivery delays concerning their scheduled orders. A few other people also felt that certain product construction flaws, material issues, and occasional delivery destination mistakes required much better attention.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. People report that items arrive on... See more

Product

Consumers find product to be positive, highlighting beautifully crafted designs and competitive pricing.... See more

Staff

Customers had positive experiences with staff, consistently highlighting their professional, polite, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with beautifully crafted and... See more

Order

Users describe positive interactions with order processes, highlighting easy website navigation and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. Were very helpful with providing trim tolerances, so I didn't damage the door, too. They had the best price of the door I (my wife) wanted, and delivery comms... See more

Company replied

Rated 5 out of 5 stars

My second time using them this year and the service has been excellent, along with the quality of products. Communication has been very good - even where I've felt a need to contact Door Deals, thei... See more

Company replied

Rated 5 out of 5 stars

My door was delivered by a cheerful & polite young man at 8.00 this morning! Very impressed with the speed of delivery from Sheffield! My 4th door( spread over the last few years! ) & when in touch b... See more

Company replied

Rated 5 out of 5 stars

Very helpful and friendly company - went the extra mile for us in getting what we wanted when we needed to have it done. Thanks so much Steve and the team Delivery driver Majec is wonderful -... See more

Company replied


Company details

  1. #31 of 57 best companies in Door shop
  2. #13 of 26 best companies in Door manufacturer
  3. #33 of 63 best companies in Door supplier
  4. #3 of 12 best companies in Door Warehouse
  5. #5 of 8 best companies in Interior Door

Written by the company

Doordeals are one of the UK's leading independent online timber door retailers. We stock a complete range of internal doors, external doors and door furniture. Expertly packaged, we'll deliver your new doors direct to your preferred address at a specified date and time so you know exactly when we'll be arriving.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,061)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor quality External Hardwood Pattern…

Poor quality External Hardwood Pattern 20 Pairs.
Already delaminating on arrival which both my joiner and carpenter were surprised about. I asked if they could tell me what protection I should use and? The answer, I quote "The manufacturer have seen the photographs and from their knowledge they don't believe that this is delamination, they believe it seems to be of a scratch". the delaminated slither is still attached and shown in the photo they were sent.
Even it was a scratch, it was there on delivery.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service on time and with own…

Great service on time and with own driver,which made a safe delivery with no damage, I am well pleased with this company.

28 April 2026
Doordeals logo

Reply from Doordeals

Thank you for your wonderful feedback. We’re so pleased to hear you were happy with the service and delivery. Using our own drivers is something we take pride in, as it helps ensure orders arrive safely. We really appreciate your support and hope to serve you again in the future.

Kind regards,
Doordeals Ltd.

Rated 5 out of 5 stars

Excellent service

Excellent service, really helped with sizing and I have to say such a treat to speak with people that understand what good customer care is. Totally delivered at each stage.

28 April 2026
Doordeals logo

Reply from Doordeals

Thank you so much for your kind words. We’re delighted to hear that our team could help with sizing and make the whole experience such a positive one for you. Providing genuine customer care is something we truly value, so it means a lot to know that came across at every stage. We really appreciate your support!

Kind regards,
Doordeals Ltd.

Rated 5 out of 5 stars

Very helpful and friendly company

Very helpful and friendly company - went the extra mile for us in getting what we wanted when we needed to have it done. Thanks so much Steve and the team

Delivery driver Majec is wonderful - lovely friendly gentleman who was so helpful and kind.

We would recommend Doordeals 150% to anyone. The quality is superb and everything comes well packaged.

Very pleased indeed.

23 April 2026
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Reply from Doordeals

Thank you for your kind words, it's great to hear our team have gone the extra mile to help you with your door needs.

It is also great to hear how well our driver has done, we will definitely relay the message back to him!

We'd be delighted to help again with any further door needs, please feel free to get in touch!

Kind regards,
Doordeal Ltd.

Rated 5 out of 5 stars

Careful and Pleasant Service

A pair of fire doors has just been delivered by Daniel G. from Dooordeals. Daniel was so pleasant and helpful, especially as the delivery needed to be made in the middle of York, not the easiest place to park. He was quick and careful in handling the doors too.
I would be quite happy to use this firm again.

1 April 2026
Unprompted review
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Reply from Doordeals

Thank you for your kind and thoughtful review. We are very pleased to hear that you were satisfied with your recent delivery.

We will be sure to pass on your comments to Daniel, who will greatly appreciate your recognition!
We look forward to the opportunity to assist you again in the future.

Regards,
Doordeals Ltd.

Rated 5 out of 5 stars

Excellent Company.

Doordeals is a brilliant company, for price, communication and customer service.
I am waiting for my builder to fit the doors- but the quality, look and finish is excellent. I hope to buy a new front door from then soon.

25 March 2026
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Reply from Doordeals

Thank you for your lovely feedback! We’re so pleased to hear you’re happy with the price, communication, and service, and that the doors have met your expectations in quality and finish.

We hope the installation goes smoothly, and we’d be delighted to help when you’re ready to choose your new front door!

Regards,
Doordeals Ltd.

Rated 5 out of 5 stars

My Doordeal experience

My door was delivered by a cheerful & polite young man at 8.00 this morning! Very impressed with the speed of delivery from Sheffield! My 4th door( spread over the last few years! ) & when in touch by phone or email there has always been a friendly & informed person at the other end of the line!The doors have all been good quality & the firm appears to be run in an efficient & professional manner!

19 March 2026
Doordeals logo

Reply from Doordeals

Thank you for your review, we really appreciate you taking the time to let us know how we did! We are delighted to hear that you were pleased with the speed of delivery and that our driver made such a positive impression. Your continued trust and support mean a great deal to us. It’s especially rewarding to know that you have chosen us multiple times over the years and that both our products and customer service have consistently met your expectations.

Regards,
Doordeals Ltd.

Rated 5 out of 5 stars

Excellent service and product

We ordered a front door from Doordeals and have bee very impressed. When initially looking at doors we called the customer service team who were informative and friendly, ordering the door we wanted was simple and all additional parts such as glass and sealant were easy to add for the correct products we required for the door. Updates were sent on multiple occasions after placing the order to keep us updated about when we could expect our order. Most importantly, the price was very competitive which we worried may mean we were compromising on quality, however, once the product arrived we can confidently say the quality is excellent. We are very happy with our order, Doordeals will now be our go to should we have any further requirements.

12 March 2026
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Reply from Doordeals

Thank you so much for such a detailed and thoughtful review. We're really pleased to hear that our team was able to support you in choosing the right front door and that the ordering process was straightforward from start to finish.

It's great to know the updates kept you well informed and, most importantly, that the quality of the door exceeded your expectations, especially at a competitive price. That’s exactly what we aim for!

Regards,
Doordeals Ltd.

Rated 5 out of 5 stars

Bespoke Double doors

This was the 2nc time i have had bespoke doors made for me from Doordeals, the order was delivered when arranged and the quality was brilliant as before,

Dave Shakespeare

23 February 2026
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Reply from Doordeals

Thank you for coming back to us for a second time, it really means a lot! We're delighted to hear you were just as pleased with the quality of your bespoke doors and that everything arrived as arranged.

Regards,
Doordeals Ltd.

Rated 5 out of 5 stars

excellent product

excellent product, service and delivery

27 February 2026
Unprompted review
Doordeals logo

Reply from Doordeals

Thank you for the great feedback! We're so pleased everything arrived as expected and that you enjoyed the overall experience!

Regards,
Doordeals Ltd.

Rated 4 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Good prices, good products, good service

26 February 2026
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Reply from Doordeals

Thank you so much for your kind words! We're really pleased to hear you were happy with the service, product, and price.

Regards,
Doordeals Ltd.

Rated 5 out of 5 stars

Great service

Great service
Great product
Great price

16 February 2026
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Reply from Doordeals

Thank you for your kind words about our service. We are thrilled to hear you have had such a great experience!

Regards,
Doordeals Ltd.

Rated 5 out of 5 stars

Great doors

Great doors, brilliant delivery service

16 February 2026
Doordeals logo

Reply from Doordeals

Thank you so much for your kind feedback! We’re delighted to hear that you had such a great experience and that you’re happy with the doors.

Regards,
Doordeals Ltd

Rated 2 out of 5 stars

I bought a engineered oak external door…

I bought a engineered oak external door just over a year ago with excellent sales and service from the company. But then things started going wrong. After several months the door expanded and contracted beyond the vagaries of very wet and cold weather when this does happen I asked for advice and support from DD and esp the suppliers. The support has been very poor, the suppliers evasive with no clear answers and i am now landed with a door that doesn't function properly and is unsafe as an external door. i would strongly advise people to check before buying engineered oak doors. I had followed their instructions for installation with great care.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Doordeals with a difference

The delivery was on time and the driver was very pleasant. The doors are beautiful and for price of good quality.
Will most definitely share Doordeals with friends and family. Will also not hesitate to use this company again. Very satisfied customer.

21 January 2026
Doordeals logo

Reply from Doordeals

Thank you so much for the kind review! We’re thrilled that you pleased with the doors you've ordered and had a great delivery experience!

Regards, Doordeals Ltd

Rated 4 out of 5 stars

Good product, very helpful staff.

I bought a rebated pair of half glazed hardwood doors. The price was very competitive. The finish is excellent, no sharp edges to sand before priming, just a brush down to remove a bit of dust.
The staff were very helpful with the delivery details, I had limited availability to accept delivery.
They do their own delivery when they can which limits handling and avoids over packaging.

11 January 2026
Unprompted review
Doordeals logo

Reply from Doordeals

Thank you for your review. We’re really pleased to hear you’re happy with the doors, the finish, and the service from our team!

Regards,
Doordeals Ltd

Rated 1 out of 5 stars

Absolutely disgusted with this place

Absolutely disgusted with this place, charging £80+ vat delivery to replace a wrong order , when they already charged £50 to deliver , Iv spent over £1000 with this company I will never use them again , do not use this company absolute rip off

16 January 2026
Unprompted review
Doordeals logo

Reply from Doordeals

Hi Lee,

Thanks for taking the time to leave your thoughts, we're surprised and saddened by the strength of feeling described in your review.

We've tried reaching out to you via Trustpilot to request more information to be able to identify an order and communication around this - but have had no response in the time Trustpilot allows you to provide an order number or more details.

From the information in your review, we're unable to locate an order to be able to assist and/or provide a considered response to your thoughts.

Speaking in general, if we've made a mistake or provided an order that is incorrect, we absolutely wouldn't charge the customer to put that right. If the customer has changed their mind or made a mistake, we'd do what we could to assist and to minimise any subsequent costs, but may need to ask the customer to return the item to us or apply a charge to contribute towards offsetting the costs of collection. We try to price as competitively as possible, which means that we can't simply absorb logistics costs entirely where we've simply done what we've agreed to do.

Please do come back to us with more details and we'll take a look at the situation and how we might be able to help out.

Kind Regards,

Doordeals Ltd.

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