Doordeals Reviews 

2,061
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly delivery drivers, smooth and detailed communication, and the outstanding quality of the custom wooden doors and products received. Many consumers note that ordering items online is very straightforward and that staff members are always supportive, professional, and extremely helpful with technical guidance. However, some reviewers were not happy with unexpected extra costs, poor customer service interactions, and significant delivery delays concerning their scheduled orders. A few other people also felt that certain product construction flaws, material issues, and occasional delivery destination mistakes required much better attention.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. People report that items arrive on... See more

Product

Consumers find product to be positive, highlighting beautifully crafted designs and competitive pricing.... See more

Staff

Customers had positive experiences with staff, consistently highlighting their professional, polite, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with beautifully crafted and... See more

Order

Users describe positive interactions with order processes, highlighting easy website navigation and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. Were very helpful with providing trim tolerances, so I didn't damage the door, too. They had the best price of the door I (my wife) wanted, and delivery comms... See more

Company replied

Rated 5 out of 5 stars

My second time using them this year and the service has been excellent, along with the quality of products. Communication has been very good - even where I've felt a need to contact Door Deals, thei... See more

Company replied

Rated 5 out of 5 stars

My door was delivered by a cheerful & polite young man at 8.00 this morning! Very impressed with the speed of delivery from Sheffield! My 4th door( spread over the last few years! ) & when in touch b... See more

Company replied

Rated 5 out of 5 stars

Very helpful and friendly company - went the extra mile for us in getting what we wanted when we needed to have it done. Thanks so much Steve and the team Delivery driver Majec is wonderful -... See more

Company replied


Company details

  1. #31 of 57 best companies in Door shop
  2. #13 of 26 best companies in Door manufacturer
  3. #33 of 63 best companies in Door supplier
  4. #3 of 12 best companies in Door Warehouse
  5. #5 of 8 best companies in Interior Door

Written by the company

Doordeals are one of the UK's leading independent online timber door retailers. We stock a complete range of internal doors, external doors and door furniture. Expertly packaged, we'll deliver your new doors direct to your preferred address at a specified date and time so you know exactly when we'll be arriving.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,061)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class!

Great communication constant checking that everything is correct and given opportunity to change measurements etc.Detailed updates on progress of order and clear instructions about delivery and how to change it.Item was exactly what we ordered and things went very smoothly and we are extremely happy with everything.Good customer service is very rare these days and much appreciated when you get it.😊👍🏻

11 December 2025
Rated 5 out of 5 stars

I ordered a stable door

I ordered a stable door, it took along time to be made.
The company kept me up to speed.
Once I received the Stable door, the quality was very good, In fact more than good!
I'm a builder & watch out for poor quality products!
This is the first time that I have used this company but if this is the standard, then I will use them again.
R&R Building Services

2 December 2025
Rated 5 out of 5 stars

There's deals, but then there's Doordeals!

Quick turn round and great communication. I had email updates every step of the way, and even had a phone call to check on the weather conditions in our part of the country to ensure deliver was still possible (snow was forecast), a lot of companies wouldn't have bothered. Arrived when they said it would and the driver was polite and very helpful.

Great products at a great price supported by a great team. Doordeals will be my go to for any future door orders.

21 November 2025
Rated 5 out of 5 stars

Really pleased with this company

Really pleased with this company. Albeit a long time to get the goods{they were specifically made} it was well worth it. Very pleased with the communication and the doors. Would thoroughly recommend.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Good delivery experience

Straightforward ordering - follow up delivery instructions a bit overwhelming but essential. Delivery driver, Tomas, exceptional- on time, courteous, - a credit to you.

29 October 2025
Rated 5 out of 5 stars

Amazing Company

Communication was top notch.
An amazing experience throughout.
The door itself is the cutest!! Very well made.. love it ! We haven’t fitted it yet but hopefully it’ll be soon.

Please find attached 2 pictures of my hubby holding the door in place, so that I can see what it will look like !! (Which I am unable to attach to this review ?!) such a shame xx

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Website with a Human Touch

I came to Doordeals after a bad experience with a door store, where I was overcharged. I was a little nervous about ordering direct but in fact they were incredibly helpful over the phone and made sure the delivery came in time for our works to be completed. A website with a human touch - can definitely recommend!

21 September 2025
Rated 5 out of 5 stars

Great service!

They kept me informed regarding my order and delivery date. The doors were exactly as described and arrived on time. Great product and well made. They also reminded me what I had ordered and gave me a chance to double check that I’d ordered the right doors and glass (as when ordering on line its so easy to click the wrong box by accident). Great service! would happily recommend this company.

21 September 2025
Rated 5 out of 5 stars

Excellent service

I have just taken delivery of my 2 external doors and I’m impressed! Not so much about the doors ( which does look amazing, much better than I expected) but the SERVICE! When I first contacted the customer service the person on the phone was polite, courteous and helpful! I have had no fewer than 20 emails/texts from the company informing me of my order. The items arrived within the timeframe of the order and was well packaged and delivered. The company in house delivery by Mycroft B was brilliant. He’s very much different to delivery drivers who drops your delivery and‘RUNS’ away! He was pleasant, polite and helpful. It’s 100 % customer service by the same throughout! Well done!

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

The team made it all very easy even after an unforeseen issue put my preferred delivery date in question.
I was contacted immediately and put in the picture.
The team then proceeded to organise an alternative strategy which resulted in my delivery arriving still inside my original time slot.
Great products provided by a great team!

11 September 2025
Rated 5 out of 5 stars

Edwardian Blue Door

I was informed at all points from start to finish which I was happy with. You have your own vehicle for delivery & he was very friendly & all went smoothly. Very happy with this company & the service they provided. Brilliant thanks very much.

4 September 2025
Rated 5 out of 5 stars

I have given doordeals five stars for…

I have given doordeals five stars for there excellent service from speaking to firstly Adam who was great in helping me decide what I required
Then Madison in logistics when I got notice of doors were out for delivery on the Thursday
I was going to be out but Madison sent me a email on what was required
My wife was in and met the driver who couldn't have been more helpful he had about 3to 4 hundred metres up from street to carry the patio doors but not a problem to him
He left the doors and door frame glass hinges and handles all carefully stacked inside
Great team I have no hesitation in recommending them to anyone that requires doors

22 August 2025

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