Dormeo UK  Reviews 

We have purchased a Dormeo before . This is our second one . Would highly recommend .So comfy and helps a better nights sleep . Excellent company to deal with. Helpful all the way.

From dormeo,s home page ,to the choices of mattresses, to the selection process then to ordering , all went smoothly. Finally the acknowledgement of order then the delivery date. Delivery was on time as well. Very happy with everything...

Paid £99.00 for next day delivery and collection of old mattress. First SMS says delivery will be by 17th August! I phoned for clarification, the lass on the end of the phone believed this to be a generic message. Then we were told it would happen between 8 and 1 so my wife stayed in. Then told 8 to 6. One man arrived from FX with new mattress but says they only do deliveries not collections. He doesn't understand why Dormeo use FX seeing as they don't collect. Tried to phone Dormeo but their automated system wants to offload unhappy customers to their email service. They assume everyone has email access, if you only have a phone you're *******d. Sent an email asking for phone call back. Received a response that they were 'processing' my email and would reply within 48 hours ie Saturday or Sunday! Meanwhile we have a mattress in the porch we need upstairs and an old mattress in the bedroom that has been stripped for removal. I'm 73 and not going to try to move anything, that's what the £99.00 was for. Very poor service, even poorer communication.

To me I got half a job a continental quilt with no cover two pillar cases we've no covers although I did get a cover with the mattress but everything else was 100%

If I could give zero stars I would. The customer service is non existent. If we wouldn't chase the order it would never be processed. Delivery even worse, one of the items we ordered is missing and it's impossible to contact anyone, and to top it they send an email saying your items were delivered. So bad. Will not recommend to anyone and will not use ever again.

Quick delivery service had our order very prompt

​A complete warning to anyone considering buying from Dormeo UK. They heavily advertise a "risk-free" trial period, but it turns out to be nothing more than empty marketing tricks when you actually need help.
​I purchased a mattress that was delivered on July 3, 2026. Shortly after unboxing it, the mattress started emitting a strong, overpowering chemical odor. Dormeo's customer service acknowledged in their emails that this is known as "off-gassing." However, despite the unbearable smell making the room unpleasant and concerning to sleep in, they flatly refused to offer any replacement or assistance.
​After further review and escalations, their senior customer service and B2B operations team simply hid behind corporate policies, claiming it is a "normal characteristic of memory foam products" and washing their hands of the issue. To top it all off, instead of offering a resolution or a product exchange under their promised trial, they told me to contact my "local council" for escalation routes.
​This is a disgraceful way to treat customers. Selling a product with a terrible chemical odor and then refusing to exchange it—while ignoring their so-called guarantee—is unacceptable. Save your money and your peace of mind, and shop elsewhere.
​Date of experience: July 2026

Arrived days early. :)
Also great product, easy to install and comfy. Just perfect

Easy to ORDER, Delivered Before Time, Helpful Delivery Took Mattress Upstairs.

Mattress Very Well Packaged and Comfortable for Rest and Sleep.

You delivered my replacement Octasmart mattress when I was away on holiday. The delivery drivers helped my son to unpack the mattress and put it on my bed and take away my fully memory foam mattress that I wasn't getting on with.

I’m not surprised some buyers are experiencing a strong initial smell as according to the advert (that seems to never end), the manufacturers like driving massive steam rollers over them. In addition to this, also women bouncing up and down on the mattresses whilst balancing red wine glasses. I go to bed watching Twister, the movie and wake up to these made people.

I’ve had a few ops in my life time hip and back and a couple of other I find the Dormeo mattress with its slimmer profile much easier to be able to get in and out of bed and being of firmer construction gives me more support

THANK YOU VERY MUCH FOR HELPING ME OUT WITH CHOICES FOR DOREMO. THE ONLY PROBLEM I HAVE IS THE FACT TĤAT YOU ARE GOING TO DELIVERING. MY PARCEL BETWEEN 08.00A AND 18.00PM. DO YOU ALSO TAKE MY OLD MATTRESS AWAY WITH NO CHARGE PLEASE AND THANK YOU?

Good mattress for our spare room

Shocked to see a Dormeo advert for the first time on the tv tonight considering I was told that the company was sold off a couple of years ago by the representative that answered my call, when I tried to dispute an order that was never delivered and was advised the company has been sold and I wasn’t able to claim for a refund for the products brought,
The fact this may of been true, no compromise was made for money lost on the order that never arrived under the name of Dormeo in which the order was placed.
So I suggest you research the company’s status in the market before deciding to buy.
My advice that I continue to share is shop elsewhere