Dorset Plumbing Reviews 

122
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The customer service was great, I needed a service for my rental property and Doreset Plumbing were quick to arrange this and liase with timings and certificate. They did exactly what they said and w... See more

Company replied

Rated 2 out of 5 stars

After visiting me to provide a bathroom fitting quote I never heard from them again despite several emails and voice messages. Didn’t even have the courtesy to advise they weren’t interested. I’ve now... See more

Rated 5 out of 5 stars

Recently had Dorset Plumbing go to 1 of my properties to do a Landlord Gas Safety. My tenant asked for a PM visit and I got a couple of text messages, 1 on the day and 1 when the engineer was on his w... See more

Company replied

Rated 5 out of 5 stars

Very professional from start to finish. The 1st time putting the heating on in our customer reception and the boiler decided not to work. Called these guys off a recommendation as I was let down but 2... See more

Company details

  1. Gas engineer
  2. also in
  3. Plumber

Written by the company

Call 01202 668822 for plumbers in Bournemouth, Poole, Christchurch and Dorset. Boilers, bathrooms, drains, leaks, gas safety checks and emergencies.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

122 reviews

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4.6

All reviews

(122)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Fixed our toilet that wouldn't stop…

Fixed our toilet that wouldn't stop running, arrived the same day, only charged us for regular callout. Very impressed, but pity our landlord (aster) wasn't as quick, they couldn't send anyone until next week.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

The support you need in an emergency

On Monday evening I had water coming through my kitchen ceiling and discovered my boiler was leaking. It was late and I had to call out an emergency plumber. I also left a voicemail message for Dorset Plumbing, the company I have used and trusted for over 10 years. At 7.30am on Tuesday I got a phone call from Vince the proprietor. At 7.50am I had an engineer at my door . He assessed the boiler, and, as it's under warranty, contacted the manufacturer with the details. At 9.00am I had a call from the manufacturer. Yesterday morning, Thursday, my boiler was repaired. Both Dorset Plumbing and the manufacturer did everything to get the boiler back in action. Thank you for the excellent service.

13 May 2024
Unprompted review
Dorset Plumbing logo

Reply from Dorset Plumbing

Thank you so much for your kind words and for sharing your experience with Dorset Plumbing! We are delighted to hear that our team was able to respond quickly and efficiently to your emergency. It’s always our priority to provide fast and reliable service to our valued customers, especially in urgent situations like yours. We truly appreciate your loyalty and trust over the past 10 years, and we’re glad that we, alongside the manufacturer, were able to resolve the issue and get your boiler back up and running. Should you need any assistance in the future, don’t hesitate to reach out. Thank you again!

Best regards,
The Dorset Plumbing Team

Rated 5 out of 5 stars

Gas Safety Certification

I have used Dorset Plumbing for Gas Safety certification and toilet repairs previously, they communicate well, book visits in advance and supply invoice upon completion. I would definitely recommend them and will be using them again.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Boiler service

I had an afternoon appointment between 12-5 and he arrived at exactly 12 which was great. He was polite, friendly and professional throughout. Had a service done on my boiler and it was done quickly and efficiently, very impressed with the service I received and would highly recommend

7 March 2024
Unprompted review
Rated 5 out of 5 stars

I just had my Glow-Worm boilers yearly…

I just had my Glow-Worm boilers yearly service done by Dorset Plumbing this morning. It was carried out by Scott Grieve who did a very thorough job and checked everything. He was very efficient and informative, arrived on time, we are very impressed by the service of this company. Very good prices and we would highly recommend them. Thank you Scott.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

I decided to use Dorset Plumbing to…

I decided to use Dorset Plumbing to carry out a landlord gas safety check on my property after I was fed up being charged the earth for the same thing by my management company. It has been the best thing I’ve done, not only was I able to communicate via WhatsApp which is ideal for me but they kept me updated through the whole process booking the safety check with the tenants and sending me the certificate in a timely manner. I am so impressed and will continue to use them for all of my checks and ad hoc plumbing work! Professional, reasonable and very helpful!

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended, excellent service, prompt, polite & reasonably priced. Have just used for the first time having failed to get any help from anywhere else, Dorset Plumbing were super helpful & we will definitely use them again.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Would Highly Recommend

We have used Dorset Plumbing for a number of years and have always found them to be very professional, courtesy and prompt. Last month our boiler broke down and within a couple of hours of phoning and speaking to Max an engineer arrived. Chris managed to get the boiler working long enough for us to heat the house and have a shower. We were advised that the boiler required some new parts. Max then arranged for an engineer to visit the following morning and by 8.30 Ben arrived with the necessary parts and by 10.00 he had rectified the issue. Great customer service from Dorset Plumbing, we would highly recommend.

27 October 2023
Rated 5 out of 5 stars

Recently had a new boiler installed in…

Recently had a new boiler installed in my flat. The work in itself wasn't as simple as first planned, however the Gas Engineer Scott took it upon himself to ensure I had hot water by the end of the first day. He was extremely efficient, punctual, polite and clean and tidy.
Dorset Plumbing fit me in on the soonest occasion, were fairly priced and their customer service was excellent.
Would definitely recommend
Thank you for your service

3 October 2023
Unprompted review
Rated 5 out of 5 stars

New boiler

Today we had our boiler replaced.
Very professional, punctual clean and tidy and worked very hard to get the boiler all up and running for the weekend.
Great value for money would recommend to anyone. Thank you 😊

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Repair of Leak

Following a boiler installation, one of the radiators was leaking (it would appear due to its age) and the gland has been tightened. Should it be unsuccessful, I am advised that a new gland will be fitted free of charge!

Good service!

8 November 2023
Unprompted review
Dorset Plumbing logo

Reply from Dorset Plumbing

Thank you so much for the great review and for using us to install your new boiler. Although the radiator leak was not caused by us we really appreciate the amount of money you have recently spent and happy to carry out this repair under good will.

Rated 5 out of 5 stars

A local company that I highly recommend.

1st time I've used a local plumber (hubby was a tradesman) I saw them mentioned on a Facebook page and decided to call them. An appointment was booked to servive my boiler. I received a confirmation text, a reminder text the day before and a text to let me know he was on his way. The engineer was prompt and polite.
I was concerned I had a problem later on and telephoned them and was amazed to receive a message to say an engineer would be back to me in the morning....and he was ! Cannot fault their service, communication or staff who went above and beyond.

1 November 2023
Unprompted review
Dorset Plumbing logo

Reply from Dorset Plumbing

Thank you for firstly for using us for the 1s time, as a small family run business we aim to have our customers for life so do hope this will be the case with yourself. We would also like to say thanks for the great detailed review.

Rated 5 out of 5 stars

Boiler service

Ben came round to service our boiler very friendly and professional and on time from making the appointment to the job being finished this company was very good would recommend

3 November 2023
Unprompted review
Dorset Plumbing logo

Reply from Dorset Plumbing

Thanks for taking the time to leave this review. We really appreciate it

Rated 5 out of 5 stars

The guys at Dorset Plumbing are great.

The guys at Dorset Plumbing are great.
They are always very professional, friendly, reliable and tidy.
We have used this company for many years and can’t fault them at all.
I highly recommend them for all of your plumbing needs.

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Very professional from start to finish!

Very professional from start to finish. The 1st time putting the heating on in our customer reception and the boiler decided not to work. Called these guys off a recommendation as I was let down but 2 others and within 1 hour an engineer turned up to take a look. Ben had to pick up a part & returned later that day to get us back on. Kept me informed throughout and I was pleasantly surprised by the price. Will definitely recommend & use again.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Always excellent service

I've used this company a few times now and only just remembered to leave a review. I always get quotes from other people before getting work done and this company is always the cheapest, they do excellent work and are super helpful.

12 September 2023
Unprompted review
Rated 5 out of 5 stars

Boiler annual service…

The engineer was polite and efficient .will definitely use Dorset plumbing again.

17 August 2023
Unprompted review
Dorset Plumbing logo

Reply from Dorset Plumbing

Thanks so much for the great review

Rated 5 out of 5 stars

Gas Safety and Service

I have used Dorset Plumbing for a few years now. Their pricing is extremely competitive and I have found them to be very professional. Communication is always excellent and I particularly like their automated messaging and reminders of when a service is due and text updates on the day when the engineer is on his way to call. I would highly recommend them.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Yearly boiler service

Dorset plumbing serviced our boiler recently so straight forward and friendly price was exactly as advertised plus vat
Would recommend

16 February 2023
Unprompted review

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