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Dortech Direct Reviews 3,753

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 663 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting its effectiveness and excellent value. Many highlight the quick and efficient delivery service, often arriving earlier than expected and well-packaged. The overall service, from initial ordering to helpful advice, is frequently described as excellent and reliable. However, some people were dissatisfied with certain aspects of the delivery, mentioning damaged goods in transit or delays. A few customers also reported receiving incorrect items or products past their expiry date. There were also occasional comments about products not performing as expected or issues with pricing discrepancies.

What people talk about most

Product

Reviewers highlight positive aspects of products, often praising their effectiveness, good value, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting prompt and quick... See more

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and helpfulness... See more

Quality

People report positive experiences with quality, praising products that perform as described, such as... See more

Price

Users describe positive interactions with price. Many customers found products to be well-priced, very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price, fast service. Cleans any fingerprints off the glossy finish kitchen units with a light spray and single wipe, no smears or streaks. Left the car windshield, windows, and mirrors spotle... See more

Company replied

Rated 5 out of 5 stars

Absolutely spot on! Ordered material and it arrived the day after!! Can't fault these guys one bit. Helpful from start to finish. Regular communication throughout the order process. If you have the go... See more

Company replied

Rated 5 out of 5 stars

This is my second purchase of 5 cans. This time I used internally to remove plaster overspray/paint off internal Juliet balcony doors. It worked an absolute treat and with very little effort, basicall... See more

Company replied

Rated 5 out of 5 stars

Easy ordering & delivery arrived earlier than expected. Brilliant lifters my only complaint is as soon as I opened one of the boxes the latch to the box snapped off so now the box wont stay closed. I... See more

Company replied


Company details

  1. #72 of 109 best companies in Building Materials Supplier
  2. #28 of 42 best companies in Building materials store
  3. #28 of 39 best companies in Construction equipment supplier
  4. #36 of 61 best companies in Door supplier
  5. #6 of 6 best companies in Fire protection equipment supplier
  6. #56 of 88 best companies in Tool shop

About Dortech Direct

Written by the company

Dortech Direct Ltd

A leading supplier of high-quality construction materials, specializing in glazing, sealing, and maintenance products for the building and architectural industry.

Our Product Range

  • Silicone Sealants & Adhesives – High-performance sealing and bonding solutions from Dow Corning, Sika, and Illbruck.
  • Membranes & Insulation Barriers – Advanced air and moisture barrier systems.
  • Glass Lifting Equipment – Vacuum lifters, suction cups, and lifting frames.
  • Glazing Tools & Accessories – Tools, gaskets, tapes, and setting blocks.
  • Glass Balustrade Systems – Frameless balustrades for architectural projects.
  • Window Cleaning & Maintenance Equipment – Squeegees, scrapers, and water-fed pole systems.
  • Fire Safety & Security Solutions – Fire-rated glazing products and security materials.
  • Construction Chemicals & Coatings – Adhesives, primers, and protective coatings.

Why Choose Dortech Direct?

  • Industry Expertise & Innovation – Over 30 years of experience in architectural glazing.
  • Premium Quality Products – Stocking materials from leading manufacturers.
  • Fast & Reliable UK-Wide Delivery – Next-day delivery on many products.
  • Competitive Pricing & Cost Savings – Direct partnerships with manufacturers.
  • Dedicated Customer Support & Expert Advice – Glazing specialists available.
  • Sustainability Commitment – Promoting eco-friendly construction solutions.

Who We Serve

  • 🏗 Glazing Contractors & Installers – Sealants, adhesives, and glazing tools.
  • 🏠 Architects & Specifiers – Glass systems and architectural solutions.
  • 🔧 Builders & Construction Professionals – Premium materials for projects.
  • 🏡 DIY Enthusiasts & Homeowners – Professional-grade home improvement products.

Our Mission

We aim to supply high-quality, reliable, and cost-effective materials that enhance project efficiency and performance, with exceptional service and technical expertise.

Contact Us

📍 Head Office:
Dortech Direct Ltd, Unit 14, Old Fieldhouse Lane, Huddersfield, West Yorkshire, HD2 1FA, UK

📞 Customer Support: 0330 128 12 12

📧 Email: sales@dortechdirect.co.uk

🌐 Website: www.dortechdirect.co.uk

Elevate Your Construction Projects with Dortech Direct's Premium Building Materials

Written by the company

Your Trusted Partner for High-Quality Construction Supplies
At Dortech Direct Ltd, we specialize in providing top-tier construction materials to builders, contractors, and DIY enthusiasts across the UK. Our extensive product range includes: Partner with Dortech Direct Ltd for all your construction material needs and experience the difference that quality and service can make.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Dodgy return policy

They will charge you 40% from the value ofnthe product if you want to make a return.

16 December 2025
Dortech Direct logo

Reply from Dortech Direct

Thank you for your review, whilst I understand the 40% restocking fee may feel alarming please take time to familiarise yourself with our returns policy which is clearly stated on our website, for reference:

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please note that all returns submitted by business customers are subject to a 40% restocking fee. This fee is applied to cover the costs associated with handling, inspection, repackaging, and administrative processing.

In addition, business order cancellations may be subject to a cancellation fee of up to 40%, depending on the status of the order at the time the cancellation request is received (for example, if the order has already been processed, ordered from a supplier, or dispatched).

These charges are applied at our discretion and may vary depending on the condition of the goods and whether the item can be resold.

Please note this is for orders over £75 ex vat, as your order is under this it would not be applicable.

Rated 5 out of 5 stars

Everything you want from a company

Everything you want from a company, informative , fast delivery at a reasonable price and great products.

2 January 2026
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Reply from Dortech Direct

Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our service and products. We look forward to helping you again soon.

Rated 5 out of 5 stars

Window Jammer

Excellent product at very reasonable price. Good Service

2 January 2026
Dortech Direct logo

Reply from Dortech Direct

We really appreciate your feedback! It’s great to hear you’re happy with both our products and service. Thanks for choosing us!

Rated 5 out of 5 stars

Good price product

Good price product

2 January 2026
Dortech Direct logo

Reply from Dortech Direct

Thanks for your feedback! We’re glad you’re happy with the product and value.

Rated 5 out of 5 stars

Great service good product will keep in…

Great service good product will keep in mind if needed in the future.

15 December 2025
Dortech Direct logo

Reply from Dortech Direct

Thank you! We’re happy to hear you’re pleased with our products and service. We look forward to serving you again whenever you need us.

Rated 1 out of 5 stars

I ordered 50 bottles of hand sanitiser…

I ordered 50 bottles of hand sanitiser from Dortech and was extremely disappointed to find that all bottles supplied were expired (expiry date 2023). This was not mentioned anywhere at the point of purchase.

As a care provider, we cannot use expired infection-control products, meaning the entire order was unusable and resulted in a financial loss. Supplying expired sanitiser without disclosure is unacceptable, particularly when customers may be operating in regulated settings.

I would strongly advise others to check expiry dates carefully before ordering. Unfortunately, this experience has significantly affected my confidence in the company.

8 January 2026
Unprompted review
Dortech Direct logo

Reply from Dortech Direct

Thank you for taking the time to leave your feedback.

The hand sanitiser in question was listed in our clearance section at a price of £0.25 per bottle, which clearly indicated it was clearance stock. Items in this section are heavily discounted to clear remaining stock and are priced accordingly.

Upon raising the issue with our customer service team, your request was handled promptly and professionally. There was no dispute or argument, and the requested refund was issued immediately in line with your request.

As a building and glazing supplier, Dortech does not market itself as a specialist medical or care-sector supplier. If products from a clearance section are intended to be used within a regulated care-provider environment, we would reasonably expect customers to contact us prior to placing an order to confirm suitability, particularly where compliance requirements apply.

We regret that this purchase did not meet your expectations, but we believe the matter was dealt with fairly, transparently, and promptly once raised.

Rated 5 out of 5 stars

Good spray use on my worktops…

Good spray use on my worktops regularly. Order comes very quickly and well packaged.

11 December 2025
Dortech Direct logo

Reply from Dortech Direct

Thanks for your review! We’re pleased to hear you’re enjoying the product and that it arrived safely and quickly.

Rated 1 out of 5 stars

Didn't work very disappointed

Didn't work very disappointed

8 December 2025
Dortech Direct logo

Reply from Dortech Direct

We’re very sorry to hear that Dortech Direct Mould Remover did not meet your expectations. Our goal is always to provide effective solutions, and we’d like to understand more about your experience so we can help.

Please contact our customer service team at [email/phone] with details of the issue, and we’ll be happy to offer advice or a resolution. Your feedback is important, and we want to make this right.

Rated 5 out of 5 stars

Delivered on time

Delivered on time, quality foam and free carrier. What’s not to like?

22 December 2025
Dortech Direct logo

Reply from Dortech Direct

Really appreciate your review — great to hear everything hit the mark!

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Good quality product.

22 December 2025
Dortech Direct logo

Reply from Dortech Direct

Thank you for your comments — pleased you’re happy with the quality and delivery

Rated 4 out of 5 stars

The product arrived quickly and was…

The product arrived quickly and was good quality, unfortunately a little part was missing, have emailed them and waiting for a reply

16 December 2025
Dortech Direct logo

Reply from Dortech Direct

Thank you for your feedback. We’re pleased to hear the product arrived quickly and was good quality. We apologise for the missing part and will respond to your email as soon as possible to get this resolved for you.

Rated 1 out of 5 stars

Product is dire

Product is dire. Ruined my front door. Taken off shine on upvc ruined letterbox and left streaks that won't come off. No reply from company

17 December 2025
Dortech Direct logo

Reply from Dortech Direct

Thank you for your review.
Unfortunately I cannot see any correspondence from you regarding this issue please can you send this to sales@dortechdirect.co.uk and we will review immediately.

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