From the moment the order was placed up to delivery, customer service has been superb. I even got replies to questions on a Sunday. The system I bought was excellent value for the money and it onl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
From the moment the order was placed up to delivery, customer service has been superb. I even got replies to questions on a Sunday. The system I bought was excellent value for the money and it onl... See more
Company replied
First time transaction with Doug Brady Hifi and, thanks to the superb support from Jozef, it couldn't have made me happier. I've ended up with a fantastic piece of kit, and Doug Brady has a new and co... See more
Company replied
Bought a brand new Technics Sl1200gr2 for £1799. Opened and examined as you are allowed to under distance selling regulations. Returned with all original packaging and accessories as requested. Return... See more
If you’re new or a returning customer from many many years ago like I am, and maybe nervous about getting into Hi-Fi then don’t. Come to straight to Doug Brady. The team here will make you feel at ea... See more
Company replied
As regular customers will know, our business was founded more than 60 years ago. Since then Doug Brady Hi Fi is a business built on a reputation and passion for musical excellence with the skills and knowledge to bring the ultimate musical experience right into your living room. Our whole team share this passion and commitment to help all our customers appreciate the real ‘joy of listening’. But we’re far from being ‘hi fi snobs’. Our principles have always remained the same, which is to provide each individual customer with the very best audio experience in their own home, whether their budget is £1,000, £10,000 or £100,000. We blend traditional values and a hard won reputation for great customer service with an unrivalled encyclopedic knowledge of the very best that the audio industry has to offer. Whether it’s CD or vinyl, iPod or digital server, Mozart or Jessie J, bring your own music and relax in our demonstration suites, where we’ll help you to find the perfect solution to your audio needs. We guarantee you won’t be disappointed! In addition, expert technicians with skills and experience developed over four decades in the industry are based in our own on-site workshop and are dedicated to helping you get the most out of your audio investment and to keep it sounding as good as it did the day you bought it. We take great pride in getting it right for you.
Kingsway Studios, WA13NU, Warrington, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a monolith after reading the reviews and recommendations. These are made to order and I ordered shortly before Xmas, thinking it would be too late to receive it before Xmas. I was wrong, they pulled out all the stops and it was delivered just when I wanted it. I was kept informed, in a friendly and supportive way throughout. The product delivered is excellent!
I bought my husband a turntable for his Christmas present and all went well until the actual manufacturers started being a pain with delivery and it was getting closer and closer to Christmas Day!!
In the end, after a couple of emails and the supply of his personal mobile phone number (I am sorry I panicked Charles!), Charles arranged for, I believe, one of only a few turntables finally supplied from Rega to be delivered to me in perfect time for the big day and I am so glad he did as my husband adored it!
Thank you Charles for being wonderful at hand holding along with supplying a great present in time. x
My order was dealt with in a quick and efficient manner. I was kept fully up to date with progress and when it came to shipping, a delivery window was provided which saved me time and gave extra confidence. A couple of questions I had after receipt were handled in a pleasing way. I would have no hesitation in placing orders for my future requirements with Doug Brady Hi Fi. If you are reading this then go ahead and place your order and be sure that all will be as you would wish it.
Good range of products at competitive prices
i was ver pleased with my purchase from Doug Brady. it was for a dna vector 10x5 cartridge. it arrived promtly and was in first class working condition. it is like hearing my vinyl for the first time. A ver warm sound to it. thank you very much
Not only did Doug Brady hifi provide the best online price for my speakers they were delivered free almost before i'd logged out!
Which was nice..
I found the staff at Doug Brady very helpful and extremely knowledgeable. The shop is accessible and easy to find.
A good range of equipment, competitive prices and very quick delivery.
No problems at all.
Was looking for sonos bundle - this was the cheapest place could find it. Delivery in 2 working days, perfect covdition and received text and email updates on when to expect receipt of items.
Could not ask for more hassle free and great value service.
My one shopping experience with this retailer was very positive. The website made it easy to order and when I called to follow up on the order the customer service was friendly and gave me accurate informtion about the stock situation and the expected delivery date. I would have no hesitation purchasing from this retailer again.
The team at Doug Brady HiFi were brilliant when I was buying a new cartridge. The item was not in stock when I placed my order, but they kept me informed of progress and I was more than happy with the way they kept in touch. Superb.
I decided to order my ear-phones from dougbradyhifi because the reviews were so glowing, and the prices competitive. I have no reservations in recommending the firm. There was a very slight delay in the item being sent out, but customer service could not have been more thorough or reliable, friendly and helpful. From my point of view, I'll definitely return when next I need to make this kind of purchase. Definitely.
Excellent service, would recommend to anyone. good advise, I had a problem with the equipment that I purchased which was handled very well.
DBHF features rare items--many for analgue audophiles at reasonable price-points--in mint condition on fast delivery, with personalised service.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.