I thought there would be kitchen that’s why I book this through bookings hotel app, and they mentioned there is no kitchen available therefore I asked for a refund, and they ignored my requests
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The front desk experience has been hit or miss. While some staff members are warm and approachable, others have come across as noticeably rude. On one occasion, a staff member threw my student pass... See more
I have been living here for about two years and have had the absolute best experience. The studios are spacious, very well equipped, and the team is extremely helpful and kind. Luisa and John are fabu... See more
Company replied
Staff was really friendly. wonderful studio, with full kitchenette, large desk + wardrobe + storage. communal areas well maintained and frequently cleaned. no smells from bin store. accomodation... See more
Company replied
Company details
- #45 of 49 best companies in Property management company
- #6 of 6 best companies in Apartment Letting Agency
- #45 of 46 best companies in Estate Agent
- #22 of 26 best companies in Property Rental Agency
Written by the company
Stylish, purpose-built student homes designed with you in mind. From move-in support to on-site maintenance, we’re here to make your uni life easy, safe, and memorable. We build and manage our spaces -so every detail works for you.
Contact info
Downing Students, L3 9HF, Liverpool, United Kingdom
- 01517072666
- info@downingstudents.com
- www.downingstudents.com
3.6
Average
65 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 week
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reception
At the front desk, there was a staff member with long white hair. After I showed her the delivery record of the parcel, she just sat there unwilling to get up and help me look for it. She said coldly that it might be lost and it had nothing to do with her. And when I asked to borrow a vacuum cleaner from her, for some reason, she gave me the one that was broken among the two. It was only after I asked the cleaning staff that the problem was solved.
20 October 2025
Reply from Downing Students
Thanks for sharing your experience. When you came to ask about your parcel, the team checked thoroughly but couldn’t find it on the shelf. Since you had a delivery photo from the courier, we recommended reaching out to them directly to help track it down — we understand how frustrating that can be and want to make sure it gets resolved for you.
Regarding the vacuum, while we don’t inspect them between uses, we always aim to respond quickly when something’s not right. Elly saw you in the hallway and kindly offered to replace it, checking with the team first-we were more than happy to help.
We’re here to support you and always want you to feel listened to and respected. If there’s anything else we can do, please don’t hesitate to let us know.
Reply from Downing Students
We're thrilled you enjoyed the delicious free pizza and drinks. We love bringing people together over great food and good vibes. Hope to see you again soon at our next event.
Helpful Staff
The staff were lovely, and were accommodating for my requesting needs of certain free items.
17 October 2025
Reply from Downing Students
Thank you so much for your kind words! We're thrilled to hear that our staff made you feel welcome and were able to accommodate your requests. Providing thoughtful service is what we strive for, and it's wonderful to know it made a difference in your experience.
I can‘t find my delivery
I can‘t find my delivery，eventhough the picture by delivery man which truly sent to the reception
4 October 2025
Reply from Downing Students
Hello Lili, thank you for your review. We take all feedback seriously and would like to investigate further. We can’t connect your name to any existing bookings at City Village. Please come and see us at reception so we can get some more information.
Proses was quick and crafty.
10 October 2025
Reply from Downing Students
Thank you for your kind feedback!
heating is too small
heating is too small, I often get cold at night. It would be unreasonable if students were not allowed to bring their own heating.
1 October 2025
Reply from Downing Students
Thank you for your kind feedback!
Reply from Downing Students
Thank you for your kind feedback!
Reply from Downing Students
Dear Qi
Thank you so much for your kind words! We're thrilled to hear you had a good experience and that our team made a positive impression. Your feedback means a lot to us, and we hope you enjoy staying in New Park. Please share your good experience with your friends.
The receptionists are friendly also…
The receptionists are friendly also living conditions are perfect. However, the heating isn’t warm enough, sometimes I felt cold while sleeping. That’s why I gave four stars to Atlas.
3 October 2025
Reply from Downing Students
Thank you for your kind feedback!
Reply from Downing Students
HI Nipat, Thank you for sharing your feedback. We understand that noise can be disruptive and appreciate you bringing it to our attention. While there may be limited changes we can make on this occasion, your input is valuable and helps us remain aware of our residents experiences.
The Kingfisher team, Downing Students
good facilities, enthusiastic staff, safe environment
The facilities are good with everything equipped. Enthusiastic staff makes me feel warm living here. The environment is pleasant and safe with convenient transport and shopping.
3 October 2025
Reply from Downing Students
Dear Wangyu
Thank you so much for your wonderful feedback! We're delighted to hear that you're enjoying the well-equipped facilities, the safe and pleasant environment, and the convenience of our location. It's especially heartwarming to know that our enthusiastic staff have helped make your stay feel warm and welcoming. Your kind words mean a lot to us, and we’re so glad to have you as part of our community!
It was announced to be free
It was announced to be free, but for atleast two of the stands we needed to sign up for apps. The surfsimulator was to late. The icecream was empty at some point.
26 September 2025
Reply from Downing Students
Hi Juri,
Thank you for sharing your feedback. We’re really sorry to hear the event didn’t meet your expectations. Our aim was to create a fun, party-style atmosphere for our residents, which is why we made the event free to attend, provided a wide range of food and activities, and encouraged residents to invite friends along.
While it can be difficult to get every detail right for such a large group, we’re pleased that many residents shared brilliant feedback. Just to clarify, the event (and food) was completely free. We did invite a couple of vendors, such as Hungry Panda, who offered optional extras for those interested.
Unfortunately, the surf machine experienced some mechanical issues which caused a delay, but it was running for the majority of the event. Similarly, ice cream did run out briefly but was restocked, and in the end, this was the most food we’ve ever provided at a single event. We’ll take your comments on board as we plan future events. Our goal is always to bring the community together in the best way possible, and we’re glad that so many of our residents enjoyed it.
Thanks again for your feedback,
West Village team
It wasn’t organised at all there were…
It wasn’t organised at all there were people who doesn’t even live in the accommodation not even west view or west village that caused the actual residents to not even access anything poorly organised really disappointed
26 September 2025
Reply from Downing Students
Hi there,
Thank you for sharing your feedback. We’re really sorry to hear the event didn’t meet your expectations. Our aim was to create a fun, party-style atmosphere for our residents, which is why we made the event free to attend, provided a wide range of food and activities, and encouraged residents to invite friends along.
While it can be difficult to get every detail right for such a large group, we’re pleased that many residents shared brilliant feedback.
We’ll take your comments on board as we plan future events. Our goal is always to bring the community together in the best way possible, and we’re glad that so many of our residents enjoyed it.
Thanks again for your feedback,
West Village Team
It's just too noisy
It's just too noisy. Many people are shouting and yelling in the middle of the night. The sound insulation of the room is extremely poor. I want to terminate the lease.
24 September 2025
Reply from Downing Students
Thanks for sharing your concerns- we’re really sorry to hear that noise has been affecting your experience. We’ll look into this to ensure you feel comfortable and supported, and we’ll do all we can to resolve the issue. Our site team is here for you, and we’d welcome the chance to talk things through and find a solution together.
Downing Students team
Reply from Downing Students
Thank you for your feedback! We’re really pleased you felt safe and had a positive experience at The Lyra Downing Students.
Downing Students
was placed in a flat with all…
was placed in a flat with all international students who couldn’t speak english so so felt extremely isolated and took 4 months before being offered a room change
21 September 2024
Reply from Downing Students
Hi Martha,
Thank you for sharing your experience, and we're genuinely sorry to hear that you felt isolated during your time with us. We understand how important it is to feel comfortable and supported in your living environment, and we regret that your initial placement didn’t meet those expectations.
We’d like to clarify that all ensuite room allocations and changes are managed directly by the university. Unfortunately, this means we have no control over where students are placed or who they live with. While we do our best to support residents through any concerns, room changes must be requested and approved through the university’s accommodation team.
If you’d like to discuss this further or share more about your experience, please don’t hesitate to reach out to us directly.
Cityside team, Downing Students
Atlas student accommodation in Vauxhall
Atlas accommodation in Vauxhall is in a very secure location, conveniently close to various transport options and within walking distance of some of London’s most famous landmarks such as the London Eye and London Bridge. The staff were consistently friendly, ready to help and very welcoming, and the entire building is maintained to a high standard of cleanliness and security.
However, there are some serious downsides. When signing the contract for a room , you do so without knowing exactly what your room will look like, and there’s no opportunity to view or switch rooms to see if better options are available. Worst of all, every two weeks there seem to be some kind of repairs taking place, meaning that privacy is virtually non-existent especially if you booked a private studio.
14 August 2025
Reply from Downing Students
Hi Grace,
Thank you for taking the time to share your feedback about your experience at Atlas. We’re so pleased to hear that you’ve found the location convenient, the building well cared for, and our team welcoming and supportive.
We also value your honesty about the challenges you’ve faced. We understand that regular access to rooms can feel disruptive, and we’re sorry for any inconvenience this may have caused. Many of these visits are linked to essential health and safety checks, but we also appreciate how important your privacy is.
We’ll keep working on finding the right balance to ensure residents feel both safe and comfortable.
In terms of room allocation, this is managed directly by King’s College London, who oversee tenancies at Atlas. We’ll be sure to share your feedback so your experience can help inform future improvements.
Thanks, Downing Students
Dear Newpark Team,
Dear Newpark Team,
I am extremely satisfied with my accommodation experience at Newpark this year.
Regarding the overall atmosphere, I think the reception manager did an excellent job this year. For instance, there were some activities every month, which helped me and my friends in the apartment build a deep connection. Among them, my favorite was the Chinese New Year event. Considering there were many Chinese people in the apartment, the NP team specially ordered some Chinese-style meals, which I thought was very good and became a wonderful memory of this year. Although the current reception manager of NP has gone to Glasgow, I am very grateful to all the NP team members for organizing these activities. Here I would like to thank the front desk manager, Orsi and Szymon.
Secondly, I would like to express my sincere gratitude to Szymon. As a regular maintenance staff member of np, he always responds promptly whenever I need warranty service. Sometimes the issue is resolved on the same day, and sometimes within a few days. This is a point that I am very satisfied with.
Finally, I would also like to express my gratitude to all the staff on night duty. I am grateful for their efforts during the night. As I often pick up packages after six o'clock, they have provided me with a lot of assistance. I am extremely grateful to them.
9 July 2025
Reply from Downing Students
Hi Jingyi Wu, Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience at New Park this year.
It’s great to know the monthly events helped build connections, and we’re especially glad the Chinese New Year celebration was memorable for you. We’ll be sure to pass your thanks on to Orsi, Szymon, and our night team- your appreciation means a lot to them.
Thanks again for sharing your experience. We hope to welcome you back soon!
Downing Students
If you have any…
If you have any questions/trouble/maintenance needed in your room, they are super quick to answer and solve the issue.
2 June 2025
Reply from Downing Students
Thank you for your review. We're pleased to hear our team at Atlas were able to respond quickly and that you had a positive experience with the support provided.
We appreciate you taking the time to share your feedback.
Downing Students
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