I thought there would be kitchen that’s why I book this through bookings hotel app, and they mentioned there is no kitchen available therefore I asked for a refund, and they ignored my requests
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The front desk experience has been hit or miss. While some staff members are warm and approachable, others have come across as noticeably rude. On one occasion, a staff member threw my student pass... See more
I have been living here for about two years and have had the absolute best experience. The studios are spacious, very well equipped, and the team is extremely helpful and kind. Luisa and John are fabu... See more
Company replied
Staff was really friendly. wonderful studio, with full kitchenette, large desk + wardrobe + storage. communal areas well maintained and frequently cleaned. no smells from bin store. accomodation... See more
Company replied
Company details
- #45 of 49 best companies in Property management company
- #6 of 6 best companies in Apartment Letting Agency
- #45 of 46 best companies in Estate Agent
- #22 of 26 best companies in Property Rental Agency
Written by the company
Stylish, purpose-built student homes designed with you in mind. From move-in support to on-site maintenance, we’re here to make your uni life easy, safe, and memorable. We build and manage our spaces -so every detail works for you.
Contact info
Downing Students, L3 9HF, Liverpool, United Kingdom
- 01517072666
- info@downingstudents.com
- www.downingstudents.com
3.6
Average
65 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 week
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Convenience and inconvenience
It’s located in the convenience place, but inside the building, they’re several inconveniences. Laundry machine not always allowed to be used in all, and three lifts only work in 2, there’s many of residents in the building, so these limits cause a bit inconvenient. BTW, always seeing the cleaning ladies sit in front of the lift or public seat and talking on phone, never really seen they are working, and sometimes heard they open the flat door and using vacuum, but only 5 sec.
12 August 2025
Reply from Downing Students
Hi Nina,
Thanks so much for your review-we’re glad you find the location convenient, and we appreciate you sharing your thoughts.
We know the lift situation has been frustrating. We are working hard to get it back in service as soon as possible. Whilst we haven’t had any recent reports about issues with the laundry machines, we’re always happy to look into anything that’s not working properly-just let the team know.
Housekeeping regularly vacuum the hallways and sometimes open cluster flat doors briefly to make sure everything’s properly cleaned. It’s a small detail, but one we really value for keeping shared spaces fresh and tidy. Thanks again for your feedback-it helps us continue improving and making Atlas a great place to live.
Atlas Team, Downing Students
The Cambridge Railyard student…
The Cambridge Railyard student accommodation is pretty good, it’s better than average i can say.
Despite just one time they got into my room without an earlier notice, the receiption is very helpful, and efficient.
1 October 2024
Reply from Downing Students
Hi KA KI,
We're really happy to hear you're enjoying your time at The Railyard and that our reception team has been helpful.
Sorry again about the unexpected room entry- that’s not how things should work, and we’re making sure it doesn’t happen again.
If there’s ever anything you need, just pop by reception or drop us a message-we’re always here to help!
Thanks, The Railyard team
Reply from Downing Students
Hi Yiwen, thanks for your review! We're really glad you enjoyed your experience with Downing Students.
The Downing Students Team
experince
the room needed maintanence every 2 - 3 months. had to wait about 2 months for my window to be fixed (was not closing, happened during winter). rediator makes noises and rarely heats up. lamp was making noises and fell twice. lift in the bilding barely worked during my 43 week stay. people were coming in and out all the time. saying all this, regardless of the wait everything was fixed eventually. the staff is very polite, nice and always ready to help. all things listed above are minour problems. the price for the experience was decent however was expecting a bit more. if those problems are fixed id be more than happy to rend there again.
11 February 2025
Reply from Downing Students
Hi Vik,
Thanks for your honest review. We're sorry to hear about the maintenance delays, especially with your window during winter- that’s not the experience we aim to provide. We're glad everything was eventually resolved and really appreciate your kind words about our team.
Your feedback helps us improve, and we’re working hard to address the issues you mentioned. It’s great to hear you'd consider staying with us again-we’d love to welcome you back!
The Railyard team
Nice repair speed
11 August 2025
Reply from Downing Students
Hi Moyao,
Thanks for your review. We're really pleased to hear that our maintenance team was able to respond quickly and get things sorted for you. We know how important it is to resolve issues promptly, and it’s great to know that made a difference during your stay.
If there’s anything else we can do to improve your experience, we’re always here to help!
The Downing Students Team
Reply from Downing Students
Hi Duo,
Thanks so much for your kind words! We’re really glad to hear you had a great experience staying with Downing Students. It’s always rewarding to know our team and facilities helped make your time with us enjoyable.
We appreciate you taking the time to share your feedback- it means a lot to us!
The Downing Students Team
Experience
Very pleasent environment with lovelyahd helpful staff and abundance of opportunities on where to spend time in the facility. Easy to communicate and agree, fast application processing and flexibility.
11 August 2025
Reply from Downing Students
Hi Victor
We're delighted to hear you've had such a positive experience at City Village. It’s great to know our team has made you feel welcome and that you’re enjoying the spaces and opportunities around the building.
We’re especially pleased that the application process felt smooth and flexible- that’s exactly what we aim for.
If there’s ever anything you need, we’re always here to help!
City Village Team, Downing Students
Reply from Downing Students
Hi Yuting,
Thanks so much for your review! We're really happy to hear you enjoyed your time with Downing Students- it means a lot to us.
The Downing Students Team
no hot water over 10 days with full rent
no hot water more than 10 days
cannot rebook the same room for the next academic year
11 August 2025
Reply from Downing Students
Hi Jing,
Thank you for your feedback. We're very sorry to hear about the inconvenience you experienced with the hot water.
This is certainly not the standard we aim to provide, and we understand how frustrating this must have been. We’d like to investigate this further to understand what went wrong and how we can improve. If you're happy to contact us directly with your room number, we’ll look into the issue in detail and follow up with you.
We appreciate you bringing this to our attention and hope we can resolve it for you.
Downing Students
Generally quite awful
Generally quite awful — heating was almost never functional, windows did not shut properly, bathroom flooded over into my room & took them 4+ days to fix. None of these issues were fixed promptly despite consistent complaints, and the heating/water issue remained a consistent problem throughout my time there. Not great!
11 August 2025
Reply from Downing Students
Hi Anon,
Thanks for sharing your experience-we’re sorry to hear it didn’t meet expectations.
We’ve looked into our records and couldn’t find any maintenance requests logged, which makes it hard to understand what went wrong. That said, we know leaks can take a few days to fully resolve, especially over weekends, and we’re always working to minimise disruption. Heating and water outages are rare, and when they do happen, they’re usually resolved within a few hours. We’re sorry if this wasn’t your experience and appreciate you bringing it to our attention.
Your feedback helps us improve, and we’d love to chat further if you’re open to it.
Atlas team, Downing Students
Quick response to any reported…
Quick response to any reported maintenance, 24-hr printer which is very convenient
11 August 2025
Reply from Downing Students
Hi Chenxing, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your accommodation and found the gym, kitchen, and flat size to your satisfaction. It's also great to know that our maintenance team was responsive and that you appreciated the events and community atmosphere we strive to create.
Your kind words about our staff mean a lot to us-we’ll be sure to pass them on to the team. We're always looking for ways to enhance the resident experience, so your feedback is truly valued.
If there’s anything we can do to support you further, please don’t hesitate to reach out.
Already 10 days without hot water
Already 10 days without hot water. It’s absolutely nightmare…
10 August 2025
Reply from Downing Students
Hi Rocky,
Thank you for sharing your experience. We're really sorry to hear about the inconvenience caused by the lack of hot water during your stay. That’s not the level of comfort we aim to provide, and we completely understand how disruptive this must have been.
We’d like to investigate this further to understand what went wrong and ensure it’s properly addressed. If you’re happy to contact us directly with your room number, we’ll look into the matter and follow up with you.
Your feedback is important to us, and we’re committed to making improvements to ensure a better experience for all our residents.
West Village Team
Great uni accom for aru students.
Staff was really friendly.
wonderful studio, with full kitchenette, large desk + wardrobe + storage. communal areas well maintained and frequently cleaned. no smells from bin store.
accomodation holds events a few times a month, with opportunities to meet neighbours and get freebies.
6 June 2025
Reply from Downing Students
Hi Alison,
Thanks so much for your kind words! We’re really glad to hear you had a great experience staying with Downing Students. It’s always rewarding to know our team and facilities helped make your time with us enjoyable.
We appreciate you taking the time to share your feedback - it means a lot to us!
The Downing Students Team
sixth time hot water issue cuasing mental issue
there is not hot water in our block from last friday to today. it is 4days. it is happen sixth time. it cause my skin allergy. now I have some psychological issue for it. Now I am think whethere it is wrong thing that I rebook.
1 August 2025
Reply from Downing Students
Hi Zhiling,
Thank you for reaching out and sharing your concerns. We’re genuinely sorry to hear about the ongoing hot water issues and the impact this has had on your wellbeing. No one should have to deal with repeated disruptions like this, and we completely understand how upsetting and exhausting it must be.
Please know that your comfort and health are incredibly important to us. We’re taking this matter seriously and are actively investigating the situation in your block to understand why this keeps happening and how we can prevent it going forward.
If you’re happy to share your room number with us, we’ll look into your case more closely and ensure you receive the support you need. We’re also here if you’d like to talk through any concerns about your rebooking- we want you to feel confident and cared for in your home.
Thank you again for bringing this to our attention. We’re committed to making things right and supporting you every step of the way.
West View Team
Reply from Downing Students
Hi Jingrui,
Thank you for your kind words. We’re truly happy to hear that your time with us left such a lasting impression. Creating memorable experiences for our residents is something we take great pride in, and it’s wonderful to know that your stay was so positive.
Should you ever return, we’d be delighted to welcome you back.
Downing Students Team
4 days no hot water in this week
4 days no hot water in this week, may be tomorrow is 6th day
4 August 2025
Reply from Downing Students
Hi WEI,
Thank you for bringing this to our attention. We're truly sorry to hear about the ongoing hot water issue in your block-especially that it's lasted several days and has happened multiple times. We completely understand how frustrating and uncomfortable this must be.
Please rest assured that we’re actively investigating the situation and working with our maintenance team to resolve it as quickly and thoroughly as possible. If you're happy to contact us directly with your room number, we’ll look into your case specifically and offer any support we can.
Your comfort and wellbeing are very important to us, and we’re committed to making things right.
West Village Team
Everything is good
Everything is good, the room is comfortable, the facilities are very complete and all the staff are friendly.
4 August 2025
Reply from Downing Students
Hi Zhe, We’re really glad to hear you had a great experience staying at City Village. It’s always rewarding to know our team and facilities helped make your time with us enjoyable.
We appreciate you taking the time to share your feedback- it means a lot to us!
City Village, Downing Students Team
Reply from Downing Students
Hi XINYUAN,
Thank you for your review. We're really glad to hear you're enjoying your time at City Village and that everything is going well for you.
It’s great to know the space feels comfortable and that our team has helped make your experience a positive one.
If there's anything you need, we're always happy to help.
The City Village Team
Reply from Downing Students
Hi Q,
Thank you for your feedback. We're really sorry to hear that your experience didn’t meet expectations. We understand how important it is to feel comfortable and supported in your accommodation, and we regret that this wasn’t the case for you.
Please know that we’re taking your concerns seriously and reviewing what happened to ensure improvements are made. If you’re open to it, we’d welcome the chance to speak with you directly and offer support where we can.
The Downing Students Team
bad staff bad heating bad internet bad…
bad staff bad heating bad internet bad room bad value for money
4 August 2025
Reply from Downing Students
Hi Seiji,
Thank you for taking the time to share your feedback. We're really sorry to hear that your experience at Atlas has been disappointing, and we understand how frustrating it must be to face multiple issues with heating, internet, and overall comfort.
Please know that your concerns are important to us, and we’re here to help. If you're happy to contact us directly with more details- such as your room number- we’d like to look into this further and see how we can support you and improve your experience.
We’re committed to making Atlas a place where residents feel comfortable, valued, and heard. Thank you again for bringing this to our attention.
Atlas Team, Downing Students
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