Downlights Direct Reviews 

869
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I would thoroughly recommend Downlights Direct. When you phone a human being answers, when you message them they answer swiftly, and when they say they’re going to do something it’s done! Very reliabl... See more

Rated 1 out of 5 stars

I’ve ordered from this company on a next day delivery and no order has been received. No call, and no email or correspondence. Once I chased they advised they will send it and now nearly a month later... See more

Rated 5 out of 5 stars

Ordered 7 downlights and dimmable LED bulbs. Arrived promptly, and were well packaged. The lights are excellent quality,and look and work great. Bulbs too work well; they are very bright (brighter tha... See more

Rated 5 out of 5 stars

A company should be judged by by how well it resolves problems. I had an issue with a downlight that failed within its guarantee period. Phoned downlights direct who sent a replacement within a couple... See more

Company replied

Company details

  1. Lighting Shop

Information provided by various external sources

Downlights (or down lights) are a modern and elegant lighting option which complement the décor of any room; recess mounted into the ceiling, they offer a discrete alternative to the traditional lamp shade or light fixture. Perfect for domestic or commercial use, downlights provide an unrivaled crisp, clear lighting ambiance. There are already thousands of different downlights available on the market and with the arrival of the more energy efficient LED downlights, there are now even more to choose from.


Contact info

3.7

Average

TrustScore 3.5 out of 5

869 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.7

All reviews

(869)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good lights and bulbs.

Ordered 7 downlights and dimmable LED bulbs. Arrived promptly, and were well packaged. The lights are excellent quality,and look and work great. Bulbs too work well; they are very bright (brighter than the old halogens they replaced) and dim without flickering (via an LED rated dimmer switch). Overall, very pleased. Would recommend the company without reservation.

5 September 2016
Unprompted review
Rated 1 out of 5 stars

Courier

Your service is good but your courier is bad - twice they have failed to deliver on time which I paid extra for & to the wrong address

5 September 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

I've placed a few orders for Haler LED downlights and other bits and pieces. Always great service and ultra fast delivery, also helpful on the phone with queries. Highly recommended

26 August 2016
Unprompted review
Rated 4 out of 5 stars

GREAT LIGHTING

The order process was foolproof, and the service delivery was great. Good product range and excellent customer service.

20 August 2016
Unprompted review
Rated 3 out of 5 stars

Spoke to rudely

I contacted them for advice and the man who answered really couldn't be bothered and spoke to me like I was an idiot or maybe it was because I was a woman .only ordreed on line with them because they did lights I wanted otherwise would have gone elsewhere

18 August 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

I bought some lights online, they turned out to be the wrongs size. Realising I lived nearby I visited their trade counter and these guys couldn't have been more helpful. Thoroughly recommended!

17 August 2016
Unprompted review
Rated 5 out of 5 stars

Best online price and delivered promptly

Little more to say than the title, which actually is a testament to the company and it's service. Simple, good price, quick - from first requirement to fitted and switched on in 24 hours. Many thanks.

16 August 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Servie

Always an excellent company to deal with fast and efficient and keep you in touch with what is going on. 5 stars on all levels.

15 August 2016
Unprompted review
Rated 5 out of 5 stars

Downlights

Downlights Direct have a huge choice with easy web site to navigate.
Lights arrived very quickly would recommend this company.

10 August 2016
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service.

Absolutely brilliant service. The staff were informative and really helpful. Everything was explained to me before my purchases were shipped. Package arrived promptly. Really happy.

4 August 2016
Unprompted review

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